{"id":38039,"date":"2026-07-20T14:02:18","date_gmt":"2026-07-20T07:02:18","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=38039"},"modified":"2026-07-20T14:02:19","modified_gmt":"2026-07-20T07:02:19","slug":"crm-cho-truong-nhom-kinh-doanh-bat-dong-san","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/crm-cho-truong-nhom-kinh-doanh-bat-dong-san","title":{"rendered":"CRM Cho Tr\u01b0\u1edfng Nh\u00f3m Kinh Doanh B\u1ea5t \u0110\u1ed9ng S\u1ea3n: B\u00ed Quy\u1ebft Qu\u1ea3n L\u00fd \u0110\u1ed9i Ng\u0169 & B\u1ee9t Ph\u00e1 Doanh S\u1ed1"},"content":{"rendered":"\n

N\u1ed7i \u0111au l\u1edbn nh\u1ea5t c\u1ee7a m\u1ed9t Tr\u01b0\u1edfng nh\u00f3m kinh doanh B\u1ea5t \u0111\u1ed9ng s\u1ea3n (Team Leader\/Sales Manager) kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c thi\u1ebfu d\u1ef1 \u00e1n hay thi\u1ebfu lead, m\u00e0 \u1edf kh\u00e2u “qu\u1ea3n tr\u1ecb”.<\/strong><\/p>\n\n\n\n

B\u1ea1n \u0111ang \u0111au \u0111\u1ea7u v\u00ec lead v\u1ec1 nh\u01b0ng sale ph\u00e2n ph\u1ea3n h\u1ed3i ch\u1eadm? M\u00f4i gi\u1edbi ngh\u1ec9 vi\u1ec7c k\u00e9o theo to\u00e0n b\u1ed9 data kh\u00e1ch h\u00e0ng “kh\u00f4ng c\u00e1nh m\u00e0 bay”? Tranh ch\u1ea5p kh\u00e1ch h\u00e0ng gi\u1eefa c\u00e1c sale di\u1ec5n ra li\u00ean t\u1ee5c? Hay m\u1ed7i cu\u1ed1i th\u00e1ng b\u1ea1n ph\u1ea3i v\u1eadt l\u1ed9n h\u00e0ng gi\u1edd li\u1ec1n v\u1edbi file Excel \u0111\u1ec3 t\u1ed5ng h\u1ee3p KPI v\u00e0 t\u00ednh hoa h\u1ed3ng?<\/p>\n\n\n\n

\u00c1p d\u1ee5ng gi\u1ea3i ph\u00e1p CRM cho tr\u01b0\u1edfng nh\u00f3m kinh doanh b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/strong> ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a chi\u1ebfn l\u01b0\u1ee3c gi\u00fap th\u00e1o g\u1ee1 tri\u1ec7t \u0111\u1ec3 to\u00e0n b\u1ed9 \u0111i\u1ec3m ngh\u1ebdn n\u00e0y, v\u1eadn h\u00e0nh \u0111\u1ed9i ng\u0169 tr\u01a1n tru v\u00e0 nh\u00e2n b\u1ea3n doanh s\u1ed1 b\u1ee9t ph\u00e1.<\/p>\n\n\n\n

1. Th\u1ef1c tr\u1ea1ng & N\u1ed7i \u0111au l\u1edbn nh\u1ea5t c\u1ee7a Tr\u01b0\u1edfng nh\u00f3m kinh doanh B\u0110S hi\u1ec7n nay<\/strong><\/h2>\n\n\n\n

Trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n v\u1edbi t\u00ednh c\u1ea1nh tranh kh\u1ed1c li\u1ec7t, qu\u1ea3n l\u00fd m\u1ed9t team t\u1eeb 5 \u0111\u1ebfn 20 m\u00f4i gi\u1edbi ch\u01b0a bao gi\u1edd l\u00e0 \u0111i\u1ec1u d\u1ec5 d\u00e0ng. N\u1ebfu ch\u1ec9 d\u00f9ng c\u00e1c c\u00f4ng c\u1ee5 th\u1ee7 c\u00f4ng nh\u01b0 Zalo, Excel hay s\u1ed5 s\u00e1ch, Tr\u01b0\u1edfng nh\u00f3m ch\u1eafc ch\u1eafn s\u1ebd \u0111\u1ed1i m\u1eb7t v\u1edbi 4 b\u00e0i to\u00e1n h\u00f3c chu\u1ea9n d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n\n\n\n

1.1 Qu\u1ea3n l\u00fd v\u00e0 chia Lead th\u1ee7 c\u00f4ng g\u00e2y ch\u1eadm tr\u1ec5, m\u1ea5t kh\u00e1ch<\/strong><\/h3>\n\n\n\n

Khi ch\u1ea1y chi\u1ebfn d\u1ecbch Digital Marketing (Facebook Ads, Google Ads, Landing Page), c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng (Lead) \u0111\u1ed5 v\u1ec1 li\u00ean t\u1ee5c. Vi\u1ec7c ph\u00e2n chia lead th\u1ee7 c\u00f4ng qua nh\u00f3m Zalo khi\u1ebfn sale ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ch\u1eadm.<\/p>\n\n\n\n

Trong B\u0110S, “th\u1eddi gian v\u00e0ng” \u0111\u1ec3 g\u1ecdi l\u1ea1i cho kh\u00e1ch l\u00e0 trong v\u00f2ng 5 – 10 ph\u00fat<\/strong>. N\u1ebfu tr\u1ec5 h\u01a1n, kh\u00e1ch h\u00e0ng \u0111\u00e3 chuy\u1ec3n sang t\u01b0 v\u1ea5n \u1edf s\u00e0n kh\u00e1c.<\/p>\n\n\n\n

1.2 Th\u1ea5t tho\u00e1t Data kh\u00e1ch h\u00e0ng khi nh\u00e2n vi\u00ean m\u00f4i gi\u1edbi ngh\u1ec9 vi\u1ec7c<\/strong><\/h3>\n\n\n\n

T\u1ef7 l\u1ec7 bi\u1ebfn \u0111\u1ed9ng nh\u00e2n s\u1ef1 (Turnover rate) trong ng\u00e0nh B\u0110S r\u1ea5t cao. Khi m\u1ed9t sale ngh\u1ec9 vi\u1ec7c, n\u1ebfu kh\u00f4ng c\u00f3 h\u1ec7 th\u1ed1ng l\u01b0u tr\u1eef t\u1eadp trung, h\u1ecd s\u1ebd mang theo to\u00e0n b\u1ed9 danh s\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, l\u1ecbch s\u1eed ch\u0103m s\u00f3c v\u00e0 th\u00f4ng tin c\u0103n\/n\u1ec1n kh\u00e1ch \u0111ang quan t\u00e2m. \u0110\u00e2y l\u00e0 t\u1ed5n th\u1ea5t v\u00f4 c\u00f9ng l\u1edbn cho c\u1ea3 team v\u00e0 s\u00e0n giao d\u1ecbch.<\/p>\n\n\n\n

1.3 Kh\u00f3 ki\u1ec3m so\u00e1t hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c (KPI) th\u1ef1c t\u1ebf c\u1ee7a t\u1eebng Sale<\/strong><\/h3>\n\n\n\n

Tr\u01b0\u1edfng nh\u00f3m r\u1ea5t kh\u00f3 bi\u1ebft ch\u00ednh x\u00e1c h\u00f4m nay sale c\u1ee7a m\u00ecnh \u0111\u00e3 g\u1ecdi bao nhi\u00eau cu\u1ed9c, t\u01b0 v\u1ea5n cho nh\u1eefng ai, t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng \u0111ang \u1edf giai \u0111o\u1ea1n n\u00e0o. B\u00e1o c\u00e1o b\u1eb1ng mi\u1ec7ng ho\u1eb7c qua chat Zalo th\u01b0\u1eddng mang t\u00ednh c\u1ea3m quan, thi\u1ebfu ch\u00ednh x\u00e1c v\u00e0 t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian t\u1ed5ng h\u1ee3p.<\/p>\n\n\n\n

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\u1ea2nh 1: Th\u1ef1c tr\u1ea1ng & N\u1ed7i \u0111au l\u1edbn nh\u1ea5t c\u1ee7a Tr\u01b0\u1edfng nh\u00f3m kinh doanh B\u0110S hi\u1ec7n nay<\/em><\/figcaption><\/figure>\n\n\n\n

1.4 Thi\u1ebfu c\u00e1i nh\u00ecn to\u00e0n c\u1ea3nh v\u1ec1 Ti\u1ebfn \u0111\u1ed9 giao d\u1ecbch<\/strong><\/h3>\n\n\n\n

Kh\u00f4ng c\u00f3 c\u00f4ng c\u1ee5 tr\u1ef1c quan h\u00f3a ti\u1ebfn \u0111\u1ed9 (Pipeline), Tr\u01b0\u1edfng nh\u00f3m s\u1ebd m\u01a1 h\u1ed3 v\u1ec1 b\u1ee9c tranh t\u1ed5ng th\u1ec3: C\u00f3 bao nhi\u00eau kh\u00e1ch \u0111ang \u1edf giai \u0111o\u1ea1n t\u00ecm hi\u1ec3u, bao nhi\u00eau kh\u00e1ch chu\u1ea9n b\u1ecb \u0111i xem nh\u00e0 m\u1eabu, bao nhi\u00eau kh\u00e1ch ch\u1ed1t Booking hay \u0110\u1eb7t c\u1ecdc. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn vi\u1ec7c d\u1ef1 b\u00e1o doanh s\u1ed1 thi\u1ebfu ch\u00ednh x\u00e1c.<\/p>\n\n\n\n

2. CRM cho tr\u01b0\u1edfng nh\u00f3m kinh doanh b\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u00e0 g\u00ec & V\u00ec sao l\u1ea1i kh\u00e1c CRM c\u00e1 nh\u00e2n?<\/strong><\/h2>\n\n\n\n

2.1 \u0110\u1ecbnh ngh\u0129a CRM d\u00e0nh ri\u00eang cho c\u1ea5p qu\u1ea3n l\u00fd nh\u00f3m B\u0110S<\/strong><\/h3>\n\n\n\n

CRM cho tr\u01b0\u1edfng nh\u00f3m kinh doanh b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/strong> (Customer Relationship Management) kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 ph\u1ea7n m\u1ec1m l\u01b0u tr\u1eef s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u1eadn h\u00e0nh<\/strong> d\u00e0nh ri\u00eang cho Team Leader B\u0110S, gi\u00fap k\u1ebft n\u1ed1i lu\u1ed3ng d\u1eef li\u1ec7u t\u1eeb Marketing $\\rightarrow$ Tr\u01b0\u1edfng nh\u00f3m $\\rightarrow$ Nh\u00e2n vi\u00ean Sale $\\rightarrow$ Ch\u1ed1t giao d\u1ecbch.<\/p>\n\n\n\n

2.2 So s\u00e1nh: CRM cho M\u00f4i gi\u1edbi c\u00e1 nh\u00e2n vs CRM cho Tr\u01b0\u1edfng nh\u00f3m B\u0110S<\/strong><\/h3>\n\n\n\n
Ti\u00eau ch\u00ed so s\u00e1nh<\/strong><\/td>CRM cho M\u00f4i gi\u1edbi c\u00e1 nh\u00e2n<\/strong><\/td>CRM cho Tr\u01b0\u1edfng nh\u00f3m kinh doanh B\u0110S<\/strong><\/td><\/tr>
M\u1ee5c ti\u00eau ch\u00ednh<\/strong><\/td>L\u01b0u tr\u1eef & ghi nh\u1edb l\u1ecbch s\u1eed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/td>Qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh & ki\u1ec3m so\u00e1t KPI<\/td><\/tr>
Ph\u00e2n quy\u1ec1n d\u1eef li\u1ec7u<\/strong><\/td>Ch\u1ec9 xem \u0111\u01b0\u1ee3c d\u1eef li\u1ec7u c\u1ee7a ch\u00ednh m\u00ecnh<\/td>Ph\u00e2n quy\u1ec1n \u0111a c\u1ea5p (Tr\u01b0\u1edfng nh\u00f3m xem to\u00e0n b\u1ed9 team, Sale xem data \u0111\u01b0\u1ee3c chia)<\/td><\/tr>
Chia Lead<\/strong><\/td>Nh\u1eadp tay kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/td>T\u1ef1 \u0111\u1ed9ng ph\u00e2n chia Lead<\/strong> xoay v\u00f2ng, th\u00f4ng minh<\/td><\/tr>
B\u00e1o c\u00e1o & \u0110o l\u01b0\u1eddng<\/strong><\/td>B\u00e1o c\u00e1o danh s\u00e1ch kh\u00e1ch c\u00e1 nh\u00e2n<\/td>B\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t team<\/strong>, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, doanh s\u1ed1 d\u1ef1 ki\u1ebfn<\/td><\/tr>
T\u00ednh b\u1ea3o m\u1eadt<\/strong><\/td>Th\u1ea5p (D\u1ec5 th\u1ea5t tho\u00e1t)<\/td>Cao<\/strong> (\u1ea8n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, ch\u1eb7n xu\u1ea5t Excel, thu h\u1ed3i quy\u1ec1n khi sale ngh\u1ec9)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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\u1ea2nh 2: CRM cho tr\u01b0\u1edfng nh\u00f3m kinh doanh b\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u00e0 g\u00ec & V\u00ec sao l\u1ea1i kh\u00e1c CRM c\u00e1 nh\u00e2n<\/em><\/figcaption><\/figure>\n\n\n\n

3. 6 T\u00ednh n\u0103ng “S\u1ed1ng c\u00f2n” c\u1ea7n c\u00f3 trong CRM cho Tr\u01b0\u1edfng nh\u00f3m B\u0110S<\/strong><\/h2>\n\n\n\n

\u0110\u1ec3 \u0111\u00e1p \u1ee9ng ch\u00ednh x\u00e1c nhu c\u1ea7u \u0111\u1eb7c th\u00f9 c\u1ee7a ng\u00e0nh B\u0110S, m\u1ed9t ph\u1ea7n m\u1ec1m CRM d\u00e0nh cho Team Leader b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 6 t\u00ednh n\u0103ng c\u1ed1t l\u00f5i sau:<\/p>\n\n\n\n

3.1 T\u1ef1 \u0111\u1ed9ng ph\u00e2n chia Lead (Round-Robin \/ Smart Allocation)<\/strong><\/h3>\n\n\n\n

Ngay khi kh\u00e1ch h\u00e0ng \u0111i\u1ec1n form tr\u00ean Landing Page ho\u1eb7c Fanpage, h\u1ec7 th\u1ed1ng CRM s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u1ea9y lead v\u1ec1 \u1ee9ng d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i c\u1ee7a sale theo c\u00e1c quy t\u1eafc thi\u1ebft l\u1eadp s\u1eb5n:<\/p>\n\n\n\n

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  • Chia xoay v\u00f2ng (Round-Robin):<\/strong> \u0110\u1ea3m b\u1ea3o t\u00ednh c\u00f4ng b\u1eb1ng cho t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean.<\/li>\n\n\n\n
  • Chia theo n\u0103ng l\u1ef1c:<\/strong> \u01afu ti\u00ean lead ch\u1ea5t l\u01b0\u1ee3ng cho c\u00e1c Top Seller.<\/li>\n\n\n\n
  • Chia theo d\u1ef1 \u00e1n:<\/strong> T\u1ef1 \u0111\u1ed9ng g\u00e1n lead d\u1ef1 \u00e1n C\u0103n h\u1ed9, \u0110\u1ea5t n\u1ec1n hay Resort cho nh\u00f3m sale t\u01b0\u01a1ng \u1ee9ng.<\/li>\n<\/ul>\n\n\n\n

    [Kh\u00e1ch \u0111i\u1ec1n Form Marketing] \u2500\u2500\u25ba [H\u1ec7 th\u1ed1ng CRM ti\u1ebfp nh\u1eadn] \u2500\u2500\u25ba [T\u1ef1 \u0111\u1ed9ng chia cho Sale trong 5s] \u2500\u2500\u25ba [B\u00e1o chu\u00f4ng App Sale]<\/p>\n\n\n\n

    3.2 T\u00edch h\u1ee3p T\u1ed5ng \u0111\u00e0i \u1ea3o & Ghi \u00e2m cu\u1ed9c g\u1ecdi (Call Tracking)<\/strong><\/h3>\n\n\n\n

    Tr\u01b0\u1edfng nh\u00f3m c\u00f3 th\u1ec3 nghe l\u1ea1i c\u00e1c file ghi \u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a sale tr\u1ef1c ti\u1ebfp tr\u00ean CRM. T\u00ednh n\u0103ng n\u00e0y gi\u00fap:<\/p>\n\n\n\n

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    • \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng telesale c\u1ee7a t\u1eebng nh\u00e2n s\u1ef1.<\/li>\n\n\n\n
    • Ph\u00e1t hi\u1ec7n k\u1ef9 n\u0103ng sale c\u00f2n y\u1ebfu \u0111\u1ec3 k\u1ecbp th\u1eddi \u0111\u00e0o t\u1ea1o, ch\u1ec9nh s\u1eeda k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n.<\/li>\n\n\n\n
    • N\u1eafm b\u1eaft ch\u00ednh x\u00e1c l\u00fd do kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i (v\u1ea5n \u0111\u1ec1 gi\u00e1, ph\u00e1p l\u00fd hay v\u1ecb tr\u00ed).<\/li>\n<\/ul>\n\n\n\n

      3.3 Qu\u1ea3n l\u00fd Pipeline giao d\u1ecbch & Gi\u1eef ch\u1ed7 \/ \u0110\u1eb7t c\u1ecdc theo th\u1eddi gian th\u1ef1c<\/strong><\/h3>\n\n\n\n

      Tr\u1ef1c quan h\u00f3a h\u00e0nh tr\u00ecnh mua h\u00e0ng c\u1ee7a kh\u00e1ch qua c\u00e1c giai \u0111o\u1ea1n r\u00f5 r\u00e0ng:<\/p>\n\n\n\n

      Tr\u01b0\u1edfng nh\u00f3m ch\u1ec9 c\u1ea7n nh\u00ecn v\u00e0o bi\u1ec3u \u0111\u1ed3 Pipeline l\u00e0 bi\u1ebft ngay t\u1eebng sale \u0111ang c\u00f3 bao nhi\u00eau kh\u00e1ch \u1edf giai \u0111o\u1ea1n s\u1eafp c\u1ecdc \u0111\u1ec3 t\u1eadp trung h\u1ed7 tr\u1ee3 “\u00e9p c\u1ecdc” k\u1ecbp th\u1eddi.<\/p>\n\n\n\n

      3.4 Ph\u00e2n quy\u1ec1n b\u1ea3o m\u1eadt & Ch\u1ed1ng th\u1ea5t tho\u00e1t d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n
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      • M\u00e3 h\u00f3a s\u1ed1 \u0111i\u1ec7n tho\u1ea1i:<\/strong> Ch\u1ec9 hi\u1ec3n th\u1ecb d\u1ea1ng 0908***123 \u0111\u1ed1i v\u1edbi sale, b\u1ea5m g\u1ecdi tr\u1ef1c ti\u1ebfp tr\u00ean App m\u00e0 kh\u00f4ng l\u1ed9 s\u1ed1 ho\u00e0n ch\u1ec9nh.<\/li>\n\n\n\n
      • Ch\u1eb7n Export data:<\/strong> Ng\u0103n ch\u1eb7n sale t\u1ef1 \u00fd t\u1ea3i file Excel th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u1ec1 m\u00e1y c\u00e1 nh\u00e2n.<\/li>\n\n\n\n
      • Thu h\u1ed3i quy\u1ec1n t\u1ee9c th\u00ec:<\/strong> Khi m\u1ed9t sale xin ngh\u1ec9 vi\u1ec7c, Tr\u01b0\u1edfng nh\u00f3m ch\u1ec9 c\u1ea7n kh\u00f3a t\u00e0i kho\u1ea3n trong 1 click, to\u00e0n b\u1ed9 data v\u00e0 l\u1ecbch s\u1eed ch\u0103m s\u00f3c s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n giao cho nh\u00e2n s\u1ef1 kh\u00e1c.<\/li>\n<\/ul>\n\n\n\n

        3.5 B\u00e1o c\u00e1o t\u1ef1 \u0111\u1ed9ng & \u0110o l\u01b0\u1eddng KPI chi ti\u1ebft<\/strong><\/h3>\n\n\n\n

        H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng xu\u1ea5t c\u00e1c b\u00e1o c\u00e1o th\u1eddi gian th\u1ef1c (Real-time Report):<\/p>\n\n\n\n

          \n
        • Th\u1ed1ng k\u00ea s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi\/ng\u00e0y c\u1ee7a t\u1eebng sale.<\/li>\n\n\n\n
        • \u0110o l\u01b0\u1eddng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i lead th\u00e0nh booking:<\/li>\n\n\n\n
        • B\u00e1o c\u00e1o doanh s\u1ed1 d\u1ef1 ki\u1ebfn so v\u1edbi k\u1ebf ho\u1ea1ch \u0111\u1ec1 ra.<\/li>\n<\/ul>\n\n\n\n

          3.6 T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u00ednh Hoa h\u1ed3ng & B\u1ea3ng bi\u1ec3u th\u01b0\u1edfng ph\u1ea1t<\/strong><\/h3>\n\n\n\n

          C\u00f4ng th\u1ee9c t\u00ednh hoa h\u1ed3ng B\u0110S th\u01b0\u1eddng r\u1ea5t ph\u1ee9c t\u1ea1p (t\u00f9y thu\u1ed9c v\u00e0o lo\u1ea1i h\u00ecnh s\u1ea3n ph\u1ea9m, t\u1ef7 l\u1ec7 ph\u00e2n chia gi\u1eefa S\u00e0n – Team – Sale, hoa h\u1ed3ng l\u0169y ti\u1ebfn). CRM B\u0110S t\u1ef1 \u0111\u1ed9ng t\u00ednh to\u00e1n ch\u00ednh x\u00e1c s\u1ed1 ti\u1ec1n hoa h\u1ed3ng sale nh\u1eadn \u0111\u01b0\u1ee3c ngay khi h\u1ee3p \u0111\u1ed3ng c\u1ecdc \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n sai s\u00f3t th\u1ee7 c\u00f4ng.<\/p>\n\n\n\n

          4. L\u1ee3i \u00edch \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c khi Tr\u01b0\u1edfng nh\u00f3m B\u0110S \u00e1p d\u1ee5ng CRM<\/strong><\/h2>\n\n\n\n

          Vi\u1ec7c \u0111\u01b0a CRM cho tr\u01b0\u1edfng nh\u00f3m kinh doanh b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/strong> v\u00e0o v\u1eadn h\u00e0nh kh\u00f4ng ch\u1ec9 l\u00e0 trang b\u1ecb c\u00f4ng c\u1ee5 m\u1edbi, m\u00e0 l\u00e0 b\u01b0\u1edbc chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111em l\u1ea1i k\u1ebft qu\u1ea3 kinh doanh r\u00f5 r\u00e0ng:<\/p>\n\n\n\n

          4.1 T\u0103ng 30 – 50% T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i Lead th\u00e0nh Booking\/C\u1ecdc<\/strong><\/h3>\n\n\n\n

          Nh\u1edd kh\u1ea3 n\u0103ng chia lead ngay l\u1eadp t\u1ee9c v\u00e0 nh\u1eafc l\u1ecbch ch\u0103m s\u00f3c t\u1ef1 \u0111\u1ed9ng (Follow-up Reminders), m\u00f4i gi\u1edbi ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u0111\u00fang “th\u1eddi \u0111i\u1ec3m v\u00e0ng”, h\u1ea1n ch\u1ebf t\u1ed1i \u0111a vi\u1ec7c b\u1ecf qu\u00ean kh\u00e1ch ti\u1ec1m n\u0103ng.<\/p>\n\n\n\n

          4.2 Ti\u1ebft ki\u1ec7m 70% th\u1eddi gian t\u1ed5ng h\u1ee3p b\u00e1o c\u00e1o<\/strong><\/h3>\n\n\n\n

          Thay v\u00ec t\u1ed1n 2 – 3 ti\u1ebfng m\u1ed7i cu\u1ed1i tu\u1ea7n \u0111\u1ec3 \u0111\u00f2i b\u00e1o c\u00e1o Excel t\u1eeb nh\u00e2n vi\u00ean v\u00e0 ng\u1ed3i t\u1ed5ng h\u1ee3p l\u1ea1i g\u1eedi Gi\u00e1m \u0111\u1ed1c S\u00e0n, Tr\u01b0\u1edfng nh\u00f3m ch\u1ec9 c\u1ea7n truy c\u1eadp Dashboard CRM \u0111\u1ec3 xem b\u00e1o c\u00e1o tr\u1ef1c quan trong 30 gi\u00e2y.<\/p>\n\n\n\n

          \"\"<\/figure>\n\n\n\n

          4.3 Gi\u1ea3m thi\u1ec3u 100% t\u00ecnh tr\u1ea1ng tranh ch\u1ea5p kh\u00e1ch gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean<\/strong><\/h3>\n\n\n\n

          L\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u00e0 ghi nh\u1eadn kh\u00e1ch h\u00e0ng tr\u00ean CRM l\u00e0 c\u0103n c\u1ee9 duy nh\u1ea5t \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh kh\u00e1ch thu\u1ed9c v\u1ec1 ai. Khi th\u00f4ng tin \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd tr\u00ean h\u1ec7 th\u1ed1ng t\u1eeb tr\u01b0\u1edbc, hi\u1ec7n t\u01b0\u1ee3ng “gi\u00e0nh kh\u00e1ch”, “tr\u00f9ng kh\u00e1ch” ho\u00e0n to\u00e0n bi\u1ebfn m\u1ea5t.<\/p>\n\n\n\n

          4.4 \u0110\u00e0o t\u1ea1o v\u00e0 nh\u00e2n b\u1ea3n Sale gi\u1ecfi nhanh ch\u00f3ng<\/strong><\/h3>\n\n\n\n

          Nh\u1edd l\u01b0u tr\u1eef kho d\u1eef li\u1ec7u v\u1ec1 l\u1ecbch s\u1eed ch\u0103m s\u00f3c, c\u00e1c b\u00e0i t\u01b0 v\u1ea5n m\u1eabu, file ghi \u00e2m telesale xu\u1ea5t s\u1eafc, nh\u00e2n vi\u00ean m\u1edbi (Junior Sale) gia nh\u1eadp team c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 h\u00f2a nh\u1eadp quy tr\u00ecnh c\u1ef1c k\u1ef3 nhanh ch\u00f3ng.<\/p>\n\n\n\n

          5. Top 4 Ph\u1ea7n m\u1ec1m CRM ph\u00f9 h\u1ee3p nh\u1ea5t cho Tr\u01b0\u1edfng nh\u00f3m kinh doanh B\u0110S<\/strong><\/h2>\n\n\n\n

          D\u01b0\u1edbi \u0111\u00e2y l\u00e0 \u0111\u00e1nh gi\u00e1 kh\u00e1ch quan c\u00e1c gi\u1ea3i ph\u00e1p CRM ph\u1ed5 bi\u1ebfn h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam hi\u1ec7n nay d\u00e0nh cho c\u1ea5p qu\u1ea3n l\u00fd nh\u00f3m B\u0110S:<\/p>\n\n\n\n

          +————————————————————————-+<\/p>\n\n\n\n

          |                  TOP CRM CHO TR\u01af\u1edeNG NH\u00d3M B\u0110S                            |<\/p>\n\n\n\n

          +——————–+—————————————————-+<\/p>\n\n\n\n

          | 1. SlimCRM         | Tinh g\u1ecdn, d\u1ec5 d\u00f9ng, t\u1ed1i \u01b0u quy tr\u00ecnh team B\u0110S       |<\/p>\n\n\n\n

          | 2. MISA AMIS CRM   | Qu\u1ea3n l\u00fd m\u1ea1nh m\u1ebd, t\u00edch h\u1ee3p K\u1ebf to\u00e1n \/ T\u00e0i ch\u00ednh     |<\/p>\n\n\n\n

          | 3. Getfly CRM      | T\u1ef1 \u0111\u1ed9ng h\u00f3a Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng & Qu\u1ea3n l\u00fd KPI sale  |<\/p>\n\n\n\n

          | 4. Bitrix24        | T\u00f9y bi\u1ebfn cao, ph\u00f9 h\u1ee3p Team quy m\u00f4 l\u1edbn              |<\/p>\n\n\n\n

          +——————–+—————————————————-+<\/p>\n\n\n\n

          5.1 SlimCRM \u2013 Gi\u1ea3i ph\u00e1p tinh g\u1ecdn, t\u1ed1i \u01b0u quy tr\u00ecnh cho team B\u0110S<\/strong><\/h3>\n\n\n\n
            \n
          • \u01afu \u0111i\u1ec3m:<\/strong> Giao di\u1ec7n c\u1ef1c k\u1ef3 th\u00e2n thi\u1ec7n, kh\u00f4ng t\u1ed1n th\u1eddi gian \u0111\u00e0o t\u1ea1o. Chu\u1ea9n h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng B\u0110S, t\u1ef1 \u0111\u1ed9ng h\u00f3a chia lead v\u00e0 b\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t sale r\u1ea5t m\u01b0\u1ee3t m\u00e0 tr\u00ean App Mobile.<\/li>\n\n\n\n
          • Ph\u00f9 h\u1ee3p v\u1edbi:<\/strong> Team Leader qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 t\u1eeb 5 – 20 ng\u01b0\u1eddi c\u1ea7n tri\u1ec3n khai nhanh, g\u1ecdn, hi\u1ec7u qu\u1ea3 cao.<\/li>\n<\/ul>\n\n\n\n

            5.2 MISA AMIS CRM \u2013 Qu\u1ea3n l\u00fd m\u1ea1nh m\u1ebd, t\u00edch h\u1ee3p k\u1ebf to\u00e1n<\/strong><\/h3>\n\n\n\n
              \n
            • \u01afu \u0111i\u1ec3m:<\/strong> H\u1ec7 sinh th\u00e1i MISA \u0111\u1ed3ng b\u1ed9 s\u00e2u v\u1edbi b\u1ed9 ph\u1eadn k\u1ebf to\u00e1n, qu\u1ea3n l\u00fd h\u1ee3p \u0111\u1ed3ng v\u00e0 d\u00f2ng ti\u1ec1n c\u1ecdc\/thanh to\u00e1n d\u1ef1 \u00e1n ch\u1eb7t ch\u1ebd.<\/li>\n\n\n\n
            • Ph\u00f9 h\u1ee3p v\u1edbi:<\/strong> Tr\u01b0\u1edfng nh\u00f3m kinh doanh thu\u1ed9c c\u00e1c s\u00e0n B\u0110S l\u1edbn, c\u1ea7n k\u1ebft n\u1ed1i d\u1eef li\u1ec7u li\u00ean ph\u00f2ng ban.<\/li>\n<\/ul>\n\n\n\n

              5.3 Getfly CRM \u2013 T\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng & Qu\u1ea3n l\u00fd KPI<\/strong><\/h3>\n\n\n\n
                \n
              • \u01afu \u0111i\u1ec3m:<\/strong> M\u1ea1nh v\u1ec1 t\u00ednh n\u0103ng Marketing Automation (Email\/SMS Marketing t\u1ef1 \u0111\u1ed9ng) v\u00e0 qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c, giao vi\u1ec7c, \u0111o l\u01b0\u1eddng KPI chi ti\u1ebft \u0111\u1ebfn t\u1eebng nh\u00e2n s\u1ef1.<\/li>\n\n\n\n
              • Ph\u00f9 h\u1ee3p v\u1edbi:<\/strong> Team B\u0110S chuy\u00ean \u0111\u00e1nh c\u00e1c d\u1ef1 \u00e1n cao c\u1ea5p, c\u00f3 quy tr\u00ecnh nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng d\u00e0i h\u1ea1n.<\/li>\n<\/ul>\n\n\n\n

                5.4 Bitrix24 \u2013 Ph\u00f9 h\u1ee3p team quy m\u00f4 l\u1edbn, nhi\u1ec1u t\u00ednh n\u0103ng t\u00f9y bi\u1ebfn<\/strong><\/h3>\n\n\n\n
                  \n
                • \u01afu \u0111i\u1ec3m:<\/strong> N\u1ec1n t\u1ea3ng qu\u1ed1c t\u1ebf c\u1ef1c k\u1ef3 m\u1ea1nh m\u1ebd, t\u00edch h\u1ee3p m\u1ea1ng x\u00e3 h\u1ed9i n\u1ed9i b\u1ed9, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u1ee9c t\u1ea1p v\u00e0 ph\u00e2n quy\u1ec1n s\u00e2u.<\/li>\n\n\n\n
                • Ph\u00f9 h\u1ee3p v\u1edbi:<\/strong> C\u00e1c Tr\u01b0\u1edfng ph\u00f2ng \/ Gi\u00e1m \u0111\u1ed1c kh\u1ed1i kinh doanh qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng nhi\u1ec1u team B\u0110S c\u00f9ng l\u00fac.<\/li>\n<\/ul>\n\n\n\n

                  6. Quy tr\u00ecnh 4 b\u01b0\u1edbc tri\u1ec3n khai CRM hi\u1ec7u qu\u1ea3 cho Team B\u0110S m\u1edbi b\u1eaft \u0111\u1ea7u<\/strong><\/h2>\n\n\n\n

                  \u0110\u1ec3 \u00e1p d\u1ee5ng CRM th\u00e0nh c\u00f4ng m\u00e0 kh\u00f4ng g\u1eb7p ph\u1ea3i s\u1ef1 ch\u1ed1ng \u0111\u1ed1i t\u1eeb nh\u00e2n vi\u00ean, Tr\u01b0\u1edfng nh\u00f3m n\u00ean tu\u00e2n th\u1ee7 quy tr\u00ecnh 4 b\u01b0\u1edbc sau:<\/p>\n\n\n\n

                    \n
                  • B\u01b0\u1edbc 1: Chu\u1ea9n h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a Team (Sales Pipeline)<\/strong>
                    <\/strong>Th\u1ed1ng nh\u1ea5t c\u00e1c b\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chung c\u1ee7a team (m\u1edbi nh\u1eadn lead, \u0111\u00e3 g\u1ecdi, \u0111\u00e3 h\u1eb9n g\u1eb7p, \u0111\u00e3 d\u1eaft xem d\u1ef1 \u00e1n, \u0111\u1eb7t c\u1ecdc…).<\/li>\n\n\n\n
                  • B\u01b0\u1edbc 2: Import data & C\u1ea5u h\u00ecnh ph\u00e2n quy\u1ec1n tr\u00ean CRM<\/strong>
                    <\/strong>\u0110\u01b0a to\u00e0n b\u1ed9 d\u1eef li\u1ec7u d\u1ef1 \u00e1n, gi\u1ecf h\u00e0ng, data kh\u00e1ch hi\u1ec7n c\u00f3 l\u00ean CRM. Ph\u00e2n quy\u1ec1n r\u00f5 r\u00e0ng cho t\u1eebng v\u1ecb tr\u00ed (Tr\u01b0\u1edfng nh\u00f3m, Tr\u01b0\u1edfng ph\u00f3 nh\u00f3m, Sale ch\u00ednh th\u1ee9c, Sale th\u1eed vi\u1ec7c).<\/li>\n\n\n\n
                  • B\u01b0\u1edbc 3: \u0110\u00e0o t\u1ea1o & B\u1eaft bu\u1ed9c team Sale \u00e1p d\u1ee5ng<\/strong>
                    <\/strong>T\u1ed5 ch\u1ee9c 1 – 2 bu\u1ed5i h\u01b0\u1edbng d\u1eabn thao t\u00e1c tr\u00ean Mobile App. \u0110\u01b0a quy \u0111\u1ecbnh: “Kh\u00e1ch kh\u00f4ng c\u00f3 tr\u00ean CRM \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c kh\u00f4ng t\u00ednh hoa h\u1ed3ng khi ch\u1ed1t deal”<\/em>.<\/li>\n\n\n\n
                  • B\u01b0\u1edbc 4: \u0110\u00e1nh gi\u00e1, \u0111o l\u01b0\u1eddng v\u00e0 t\u1ed1i \u01b0u \u0111\u1ecbnh k\u1ef3<\/strong>
                    <\/strong>H\u00e0ng tu\u1ea7n, Tr\u01b0\u1edfng nh\u00f3m m\u1edf b\u00e1o c\u00e1o CRM trong h\u1ecdp team \u0111\u1ec3 tuy\u00ean d\u01b0\u01a1ng sale l\u00e0m t\u1ed1t, nh\u1eafc nh\u1edf sale ch\u01b0a \u0111\u1ea1t KPI v\u00e0 \u0111i\u1ec1u ch\u1ec9nh quy tr\u00ecnh cho ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                    N\u1ed7i \u0111au l\u1edbn nh\u1ea5t c\u1ee7a m\u1ed9t Tr\u01b0\u1edfng nh\u00f3m kinh doanh B\u1ea5t \u0111\u1ed9ng s\u1ea3n (Team Leader\/Sales Manager) kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c thi\u1ebfu d\u1ef1 \u00e1n hay thi\u1ebfu lead, m\u00e0 \u1edf… <\/p>\n","protected":false},"author":6,"featured_media":38040,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-38039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=38039"}],"version-history":[{"count":1,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38039\/revisions"}],"predecessor-version":[{"id":38043,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38039\/revisions\/38043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/38040"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=38039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=38039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=38039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}