{"id":38083,"date":"2026-07-22T15:54:03","date_gmt":"2026-07-22T08:54:03","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=38083"},"modified":"2026-07-22T15:54:04","modified_gmt":"2026-07-22T08:54:04","slug":"quan-ly-cuoc-goi-sales-bat-dong-san","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/quan-ly-cuoc-goi-sales-bat-dong-san","title":{"rendered":"Qu\u1ea3n L\u00fd Cu\u1ed9c G\u1ecdi Sales B\u1ea5t \u0110\u1ed9ng S\u1ea3n: B\u00ed Quy\u1ebft \u0110\u1ed9t Ph\u00e1 Doanh S\u1ed1 & T\u1ed1i \u01afu T\u1ef7 L\u1ec7 Ch\u1ed1t"},"content":{"rendered":"\n

Telesales v\u1eabn lu\u00f4n l\u00e0 m\u1ed9t trong nh\u1eefng k\u00eanh ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nhanh nh\u1ea5t v\u00e0 tr\u1ef1c ti\u1ebfp nh\u1ea5t trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S). Tuy nhi\u00ean, kh\u00f4ng \u00edt qu\u1ea3n l\u00fd s\u00e0n v\u00e0 tr\u01b0\u1edfng nh\u00f3m kinh doanh \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi th\u1ef1c tr\u1ea1ng cay \u0111\u1eafng: nh\u00e2n vi\u00ean g\u1ecdi h\u00e0ng tr\u0103m cu\u1ed9c m\u1ed7i ng\u00e0y nh\u01b0ng t\u1ef7 l\u1ec7 nh\u1ea5c m\u00e1y th\u1ea5p, data b\u1ecb “ch\u00e1y” li\u00ean t\u1ee5c, kh\u00e1ch h\u00e0ng v\u1eeba nghe \u0111\u00e3 d\u1eadp m\u00e1y, c\u00f2n doanh s\u1ed1 th\u00ec v\u1eabn d\u1eadm ch\u00e2n t\u1ea1i ch\u1ed7.<\/strong><\/p>\n\n\n\n

Nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c \u0111\u1ed9i ng\u0169 Sales ch\u01b0a ch\u0103m ch\u1ec9, m\u00e0 do doanh nghi\u1ec7p ch\u01b0a c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi sales b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/strong> chuy\u00ean nghi\u1ec7p v\u00e0 b\u00e0i b\u1ea3n. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n to\u00e0n b\u1ed9 quy tr\u00ecnh, ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng v\u00e0 gi\u1ea3i ph\u00e1p c\u00f4ng c\u1ee5 gi\u00fap t\u1ed1i \u01b0u t\u1eebng gi\u00e2y cu\u1ed9c g\u1ecdi, chuy\u1ec3n \u0111\u1ed5i data th\u00f4 th\u00e0nh nh\u1eefng giao d\u1ecbch ch\u1ed1t c\u1ecdc th\u1ef1c t\u1ebf.<\/p>\n\n\n\n

1. T\u1ea1i Sao Qu\u1ea3n L\u00fd Cu\u1ed9c G\u1ecdi Sales B\u1ea5t \u0110\u1ed9ng S\u1ea3n L\u1ea1i Quan Tr\u1ecdng?<\/strong><\/h2>\n\n\n\n

Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng B\u0110S c\u1ea1nh tranh gay g\u1eaft, chi ph\u00ed \u0111\u1ec3 s\u1edf h\u1eefu m\u1ed9t Data kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng (qua Qu\u1ea3ng c\u00e1o Facebook, Google, Event…) c\u00f3 th\u1ec3 t\u1eeb v\u00e0i tr\u0103m ngh\u00ecn \u0111\u1ebfn h\u00e0ng tri\u1ec7u \u0111\u1ed3ng. N\u1ebfu kh\u00f4ng qu\u1ea3n l\u00fd t\u1ed1t k\u00eanh Telesales, doanh nghi\u1ec7p \u0111ang tr\u1ef1c ti\u1ebfp “n\u00e9m ti\u1ec1n qua c\u1eeda s\u1ed5”.<\/p>\n\n\n\n

1.1. Th\u00e1ch th\u1ee9c l\u1edbn c\u1ee7a ng\u00e0nh B\u0110S qua k\u00eanh Telesales<\/strong><\/h3>\n\n\n\n
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  • T\u1ef7 l\u1ec7 nh\u1ea5c m\u00e1y v\u00e0 t\u1eeb ch\u1ed1i kh\u1eaft khe:<\/strong> Kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng d\u1ecb \u1ee9ng v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi r\u00e1c. T\u1ef7 l\u1ec7 d\u1eadp m\u00e1y ngay trong 3-5 gi\u00e2y \u0111\u1ea7u ti\u00ean l\u00ean \u0111\u1ebfn 70-80%.<\/li>\n\n\n\n
  • L\u00e3ng ph\u00ed v\u00e0 l\u00e0m “ch\u00e1y” Data:<\/strong> Sales thi\u1ebfu k\u1ef9 n\u0103ng th\u01b0\u1eddng g\u1ecdi v\u00f4 \u0111\u1ecbnh, kh\u00f4ng ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng, d\u1eabn \u0111\u1ebfn vi\u1ec7c d\u00f9ng m\u1ed9t k\u1ecbch b\u1ea3n chung cho t\u1ea5t c\u1ea3 \u0111\u1ed1i t\u01b0\u1ee3ng khi\u1ebfn data ti\u1ec1m n\u0103ng b\u1ecb qu\u00e1 t\u1ea3i v\u00e0 h\u1ee7y b\u1ecf.<\/li>\n\n\n\n
  • R\u00f2 r\u1ec9 v\u00e0 m\u1ea5t m\u00e1t d\u1eef li\u1ec7u:<\/strong> Qu\u1ea3n l\u00fd b\u1eb1ng s\u1ed5 s\u00e1ch ho\u1eb7c File Excel c\u00e1 nh\u00e2n d\u1ec5 d\u1eabn \u0111\u1ebfn vi\u1ec7c Sales ngh\u1ec9 vi\u1ec7c mang theo data ho\u1eb7c tr\u00f9ng l\u1eb7p kh\u00e1ch h\u00e0ng gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean.<\/li>\n<\/ul>\n\n\n\n
    \"\"
    \u1ea2nh 1: T\u1ea1i Sao Qu\u1ea3n L\u00fd Cu\u1ed9c G\u1ecdi Sales B\u1ea5t \u0110\u1ed9ng S\u1ea3n L\u1ea1i Quan Tr\u1ecdng<\/em><\/figcaption><\/figure>\n\n\n\n

    1.2. L\u1ee3i \u00edch khi qu\u1ea3n l\u00fd t\u1ed1t cu\u1ed9c g\u1ecdi Telesales B\u0110S<\/strong><\/h3>\n\n\n\n
      \n
    • T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed Data:<\/strong> T\u1eadn d\u1ee5ng tri\u1ec7t \u0111\u1ec3 t\u1eebng li\u00ean h\u1ec7, t\u0103ng v\u00f2ng \u0111\u1eddi khai th\u00e1c kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch ph\u00e2n lu\u1ed3ng ch\u0103m s\u00f3c l\u1ea1i (re-care) \u0111\u00fang th\u1eddi \u0111i\u1ec3m.<\/li>\n\n\n\n
    • Minh b\u1ea1ch hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c:<\/strong> Tr\u01b0\u1edfng ph\u00f2ng\/Qu\u1ea3n l\u00fd bi\u1ebft ch\u00ednh x\u00e1c h\u00f4m nay Sales g\u1ecdi bao nhi\u00eau cu\u1ed9c, th\u1eddi l\u01b0\u1ee3ng n\u00f3i chuy\u1ec7n bao l\u00e2u, ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi ra sao m\u00e0 kh\u00f4ng c\u1ea7n “nh\u1eafc nh\u1edf” th\u1ee7 c\u00f4ng.<\/li>\n\n\n\n
    • Chu\u1ea9n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n:<\/strong> D\u1ec5 d\u00e0ng ph\u00e1t hi\u1ec7n c\u00e1c l\u1ed7i sai chung c\u1ee7a \u0111\u1ed9i ng\u0169 \u0111\u1ec3 k\u1ecbp th\u1eddi ch\u1ec9nh s\u1eeda k\u1ecbch b\u1ea3n, gi\u00fap t\u00e2n binh (Newbie) nhanh ch\u00f3ng ph\u00e1t sinh giao d\u1ecbch.<\/li>\n<\/ul>\n\n\n\n

      2. Quy Tr\u00ecnh 5 B\u01b0\u1edbc Qu\u1ea3n L\u00fd Cu\u1ed9c G\u1ecdi Sales B\u1ea5t \u0110\u1ed9ng S\u1ea3n Hi\u1ec7u Qu\u1ea3<\/strong><\/h2>\n\n\n\n

      \u0110\u1ec3 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi sales b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t, b\u1ea1n c\u1ea7n tri\u1ec3n khai quy tr\u00ecnh 5 b\u01b0\u1edbc chu\u1ea9n h\u00f3a d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n\n\n\n

      [B\u01b0\u1edbc 1: Chu\u1ea9n h\u00f3a Data] \u2794 [B\u01b0\u1edbc 2: X\u00e2y k\u1ecbch b\u1ea3n Call Script] \u2794 [B\u01b0\u1edbc 3: G\u00e1n KPI & Ph\u00e2n b\u1ed5] \u2794 [B\u01b0\u1edbc 4: Gi\u00e1m s\u00e1t & Ghi \u00e2m] \u2794 [B\u01b0\u1edbc 5: Coaching & T\u1ed1i \u01b0u]<\/p>\n\n\n\n

      B\u01b0\u1edbc 1: Chu\u1ea9n h\u00f3a v\u00e0 ph\u00e2n lo\u1ea1i Data kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n

      Tr\u01b0\u1edbc khi giao data cho Sales b\u1ea5m m\u00e1y, qu\u1ea3n l\u00fd c\u1ea7n l\u00e0m s\u1ea1ch d\u1eef li\u1ec7u:<\/p>\n\n\n\n

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      • Lo\u1ea1i b\u1ecf c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i sai, s\u1ed1 r\u00e1c, s\u1ed1 tr\u00f9ng l\u1eb7p.<\/li>\n\n\n\n
      • Ph\u00e2n lo\u1ea1i Data theo nh\u00f3m: Data n\u00f3ng (kh\u00e1ch \u0111\u0103ng k\u00fd t\u01b0 v\u1ea5n), Data \u1ea5m (kh\u00e1ch t\u1eebng quan t\u00e2m d\u1ef1 \u00e1n c\u0169), Data ngu\u1ed9i (Data mua\/trao \u0111\u1ed5i).<\/em><\/li>\n\n\n\n
      • G\u00e1n \u0111\u00fang kh\u00e1ch h\u00e0ng cho \u0111\u00fang chuy\u00ean vi\u00ean Sales c\u00f3 n\u0103ng l\u1ef1c ph\u00f9 h\u1ee3p (VD: D\u1ef1 \u00e1n B\u0110S ngh\u1ec9 d\u01b0\u1ee1ng cao c\u1ea5p giao cho Sales c\u1ee9ng tay ngh\u1ec1).<\/li>\n<\/ul>\n\n\n\n
        \"\"
        \u1ea2nh 2: Quy Tr\u00ecnh 5 B\u01b0\u1edbc Qu\u1ea3n L\u00fd Cu\u1ed9c G\u1ecdi Sales B\u1ea5t \u0110\u1ed9ng S\u1ea3n Hi\u1ec7u Qu\u1ea3<\/em><\/figcaption><\/figure>\n\n\n\n

        B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng K\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi (Call Script) chu\u1ea9n theo t\u1eebng d\u1ef1 \u00e1n<\/strong><\/h3>\n\n\n\n

        M\u1ed9t k\u1ecbch b\u1ea3n Telesales B\u0110S th\u00e0nh c\u00f4ng kh\u00f4ng th\u1ec3 l\u00e0 m\u1ed9t b\u00e0i \u0111\u1ecdc thu\u1ed9c l\u00f2ng d\u00e0i d\u00f2ng. C\u1ea5u tr\u00fac k\u1ecbch b\u1ea3n chu\u1ea9n c\u1ea7n \u0111\u1ea3m b\u1ea3o:<\/p>\n\n\n\n

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        1. 3 gi\u00e2y \u0111\u1ea7u (M\u1edf \u0111\u1ea7u \u1ea5n t\u01b0\u1ee3ng):<\/strong> N\u00eau l\u00fd do cu\u1ed9c g\u1ecdi ng\u1eafn g\u1ecdn, \u0111\u00e1nh tr\u00fang nhu c\u1ea7u\/n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng (VD: L\u1ee3i nhu\u1eadn \u0111\u1ea7u t\u01b0, ch\u00ednh s\u00e1ch chi\u1ebft kh\u1ea5u kh\u1ee7ng, su\u1ea5t ngo\u1ea1i giao…).<\/li>\n\n\n\n
        2. L\u1eafng nghe & Khai th\u00e1c nhu c\u1ea7u:<\/strong> \u0110\u1eb7t c\u00e1c c\u00e2u h\u1ecfi m\u1edf \u0111\u1ec3 t\u00ecm hi\u1ec3u ng\u00e2n s\u00e1ch, m\u1ee5c \u0111\u00edch mua (\u1edf hay \u0111\u1ea7u t\u01b0), t\u1ea7m t\u00e0i ch\u00ednh.<\/li>\n\n\n\n
        3. X\u1eed l\u00fd t\u1eeb ch\u1ed1i (Handling Objections):<\/strong> Chu\u1ea9n b\u1ecb s\u1eb5n b\u1ed9 c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e1c t\u00ecnh hu\u1ed1ng “Anh kh\u00f4ng c\u00f3 nhu c\u1ea7u”, “D\u1ef1 \u00e1n \u0111\u1eaft qu\u00e1”, “G\u1eedi th\u00f4ng tin qua Zalo cho anh”…<\/li>\n\n\n\n
        4. Ch\u1ed1t m\u1ee5c ti\u00eau:<\/strong> M\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c g\u1ecdi Telesales B\u0110S kh\u00f4ng ph\u1ea3i l\u00e0 b\u00e1n nh\u00e0 ngay tr\u00ean \u0111i\u1ec7n tho\u1ea1i<\/strong>, m\u00e0 l\u00e0 CH\u1ed0T CU\u1ed8C H\u1eb8N<\/strong> (G\u1eb7p tr\u1ef1c ti\u1ebfp, \u0111i xem sa b\u00e0n, xem th\u1ef1c t\u1ebf d\u1ef1 \u00e1n – Site visit).<\/li>\n<\/ol>\n\n\n\n

          B\u01b0\u1edbc 3: Ph\u00e2n b\u1ed5 cu\u1ed9c g\u1ecdi v\u00e0 \u0111\u1eb7t KPI r\u00f5 r\u00e0ng<\/strong><\/h3>\n\n\n\n

          Thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c cho nh\u00e2n vi\u00ean Sales theo ng\u00e0y\/t\u1ea7n su\u1ea5t:<\/p>\n\n\n\n

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          • S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi (Total Calls):<\/strong> T\u1ed1i thi\u1ec3u 80 – 120 cu\u1ed9c\/ng\u00e0y\/Sales.<\/li>\n\n\n\n
          • Th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi (Talk Time):<\/strong> T\u1ed1i thi\u1ec3u 60 – 90 ph\u00fat t\u1ed5ng \u0111\u00e0m tho\u1ea1i\/ng\u00e0y.<\/li>\n\n\n\n
          • M\u1ee5c ti\u00eau k\u1ebft qu\u1ea3:<\/strong> 3 – 5 cu\u1ed9c h\u1eb9n g\u1eb7p\/tu\u1ea7n ho\u1eb7c g\u1eedi b\u1ea3ng t\u00ednh gi\u00e1 th\u00e0nh c\u00f4ng cho 10 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/li>\n<\/ul>\n\n\n\n

            B\u01b0\u1edbc 4: Gi\u00e1m s\u00e1t v\u00e0 nghe l\u1ea1i ghi \u00e2m cu\u1ed9c g\u1ecdi (Call Recording)<\/strong><\/h3>\n\n\n\n

            \u0110\u00e2y l\u00e0 kh\u00e2u quan tr\u1ecdng nh\u1ea5t trong qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi sales b\u1ea5t \u0111\u1ed9ng s\u1ea3n. Qu\u1ea3n l\u00fd c\u1ea7n ch\u1ee7 \u0111\u1ed9ng nghe l\u1ea1i c\u00e1c file ghi \u00e2m cu\u1ed9c g\u1ecdi ng\u1eabu nhi\u00ean ho\u1eb7c c\u00e1c cu\u1ed9c g\u1ecdi c\u00f3 th\u1eddi l\u01b0\u1ee3ng k\u00e9o d\u00e0i tr\u00ean 2 ph\u00fat \u0111\u1ec3:<\/p>\n\n\n\n

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            • Ki\u1ec3m tra ng\u1eef \u0111i\u1ec7u, th\u00e1i \u0111\u1ed9, t\u1ed1c \u0111\u1ed9 n\u00f3i c\u1ee7a Sales.<\/li>\n\n\n\n
            • \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 n\u1eafm v\u1eefng th\u00f4ng tin d\u1ef1 \u00e1n v\u00e0 ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng.<\/li>\n\n\n\n
            • Xem Sales \u0111\u00e3 \u0111i \u0111\u00fang h\u01b0\u1edbng theo k\u1ecbch b\u1ea3n chu\u1ea9n hay ch\u01b0a.<\/li>\n<\/ul>\n\n\n\n

              B\u01b0\u1edbc 5: \u0110\u00e1nh gi\u00e1, \u0111\u00e0o t\u1ea1o l\u1ea1i (Coaching) v\u00e0 t\u1ed1i \u01b0u quy tr\u00ecnh<\/strong><\/h3>\n\n\n\n

              H\u00e0ng tu\u1ea7n, Tr\u01b0\u1edfng nh\u00f3m n\u00ean t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i “Cu\u1ed9c g\u1ecdi m\u1eabu & R\u00fat kinh nghi\u1ec7m”<\/strong>:<\/p>\n\n\n\n

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              • Tuy\u00ean d\u01b0\u01a1ng c\u00e1c cu\u1ed9c g\u1ecdi ch\u1ed1t h\u1eb9n xu\u1ea5t s\u1eafc \u0111\u1ec3 c\u1ea3 \u0111\u1ed9i ng\u0169 h\u1ecdc h\u1ecfi.<\/li>\n\n\n\n
              • Ph\u00e2n t\u00edch c\u00e1c cu\u1ed9c g\u1ecdi th\u1ea5t b\u1ea1i, c\u00f9ng nhau th\u00e1o g\u1ee1 \u0111i\u1ec3m ngh\u1ebdn v\u00e0 th\u1ef1c h\u00e0nh \u0111\u00f3ng vai (Role-play) x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f3 ngay t\u1ea1i ph\u00f2ng h\u1ecdp.<\/li>\n<\/ul>\n\n\n\n

                3. C\u00e1c Ti\u00eau Ch\u00ed (KPIs) \u0110\u00e1nh Gi\u00e1 Hi\u1ec7u Qu\u1ea3 Cu\u1ed9c G\u1ecdi Sales B\u0110S<\/strong><\/h2>\n\n\n\n

                \u0110\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng Sales v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ngu\u1ed3n Data, qu\u1ea3n l\u00fd c\u1ea7n theo d\u00f5i b\u1ea3ng ch\u1ec9 s\u1ed1 ti\u00eau chu\u1ea9n sau:<\/p>\n\n\n\n

                Ch\u1ec9 s\u1ed1 (Metric)<\/strong><\/td>\u00dd ngh\u0129a qu\u1ea3n l\u00fd<\/strong><\/td>M\u1ee5c ti\u00eau k\u1ef3 v\u1ecdng (Benchmark)<\/strong><\/td><\/tr>
                T\u1ef7 l\u1ec7 nh\u1ea5c m\u00e1y (Answer Rate)<\/strong><\/td>\u0110o l\u01b0\u1eddng \u0111\u1ed9 tin c\u1eady c\u1ee7a \u0111\u1ea7u s\u1ed1 g\u1ecdi \u0111i & ch\u1ea5t l\u01b0\u1ee3ng Data.<\/td>> 35 – 50%<\/td><\/tr>
                Th\u1eddi l\u01b0\u1ee3ng trung b\u00ecnh (Avg Talk Time)<\/strong><\/td>Cu\u1ed9c g\u1ecdi > 40-60 gi\u00e2y th\u1ec3 hi\u1ec7n Sales \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch.<\/td>45s – 90s \/ cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng<\/td><\/tr>
                T\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi ch\u1ea5t l\u01b0\u1ee3ng (>2 ph\u00fat)<\/strong><\/td>Cho th\u1ea5y kh\u1ea3 n\u0103ng khai th\u00e1c nhu c\u1ea7u s\u00e2u c\u1ee7a Sales \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/td>> 15% t\u1ed5ng cu\u1ed9c g\u1ecdi nh\u1ea5c m\u00e1y<\/td><\/tr>
                T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i ra Cu\u1ed9c h\u1eb9n (Call to Meeting)<\/strong><\/td>\u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c ch\u1ed1t deal v\u00e0 thuy\u1ebft ph\u1ee5c c\u1ee7a nh\u00e2n vi\u00ean Sales.<\/td>> 5 – 10% tr\u00ean t\u1ed5ng kh\u00e1ch nghe m\u00e1y<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                \"\"
                \u1ea2nh 3: C\u00e1c Ti\u00eau Ch\u00ed KPIs \u0110\u00e1nh Gi\u00e1 Hi\u1ec7u Qu\u1ea3 Cu\u1ed9c G\u1ecdi Sales B\u0110S<\/em><\/figcaption><\/figure>\n\n\n\n

                4. Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 T\u1ef1 \u0110\u1ed9ng H\u00f3a Qu\u1ea3n L\u00fd Cu\u1ed9c G\u1ecdi B\u0110S<\/strong><\/h2>\n\n\n\n

                Qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng qua file Excel hay s\u1ed5 s\u00e1ch \u0111\u00e3 tr\u1edf n\u00ean v\u00f4 c\u00f9ng l\u1ea1c h\u1eadu v\u00e0 k\u00e9m hi\u1ec7u qu\u1ea3. Vi\u1ec7c \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 con \u0111\u01b0\u1eddng ng\u1eafn nh\u1ea5t gi\u00fap s\u00e0n B\u0110S b\u1ee9t ph\u00e1 doanh s\u1ed1.<\/p>\n\n\n\n

                4.1. T\u00edch h\u1ee3p T\u1ed5ng \u0111\u00e0i \u1ea3o (Cloud Call Center) & Brandname Call<\/strong><\/h3>\n\n\n\n
                  \n
                • Cu\u1ed9c g\u1ecdi th\u01b0\u01a1ng hi\u1ec7u (Voice Brandname):<\/strong> Hi\u1ec3n th\u1ecb t\u00ean C\u00f4ng ty\/T\u00ean D\u1ef1 \u00e1n tr\u00ean m\u00e0n h\u00ecnh \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng thay v\u00ec s\u1ed1 l\u1ea1, gi\u00fap t\u0103ng t\u1ec9 l\u1ec7 b\u1eaft m\u00e1y l\u00ean \u0111\u1ebfn 50 – 70%.<\/li>\n\n\n\n
                • T\u1ef1 \u0111\u1ed9ng ghi \u00e2m & l\u01b0u tr\u1eef:<\/strong> M\u1ecdi cu\u1ed9c g\u1ecdi \u0111i\/\u0111\u1ebfn \u0111\u1ec1u \u0111\u01b0\u1ee3c ghi \u00e2m t\u1ef1 \u0111\u1ed9ng v\u00e0 l\u01b0u tr\u00ean h\u1ec7 th\u1ed1ng Cloud \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng tra c\u1ee9u, ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/li>\n<\/ul>\n\n\n\n

                  4.2. \u1ee8ng d\u1ee5ng Ph\u1ea7n m\u1ec1m CRM B\u1ea5t \u0111\u1ed9ng s\u1ea3n chuy\u00ean s\u00e2u<\/strong><\/h3>\n\n\n\n

                  S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM c\u00f3 t\u00edch h\u1ee3p t\u00ednh n\u0103ng qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi gi\u00fap:<\/p>\n\n\n\n

                    \n
                  • B\u1ea5m g\u1ecdi tr\u1ef1c ti\u1ebfp (Click-to-Call):<\/strong> Sales ch\u1ec9 c\u1ea7n click chu\u1ed9t tr\u00ean m\u00e1y t\u00ednh ho\u1eb7c ch\u1ea1m tr\u00ean App \u0111i\u1ec7n tho\u1ea1i l\u00e0 c\u00f3 th\u1ec3 g\u1ecdi ngay, kh\u00f4ng m\u1ea5t th\u1eddi gian b\u1ea5m s\u1ed1 tay, gi\u1ea3m nguy c\u01a1 g\u1ecdi nh\u1ea7m.<\/li>\n\n\n\n
                  • T\u1ef1 \u0111\u1ed9ng chia Data (Auto-assign):<\/strong> Kh\u00e1ch h\u00e0ng m\u1edbi t\u1eeb Web\/Ads t\u1ef1 \u0111\u1ed9ng ph\u00e2n v\u1ec1 cho Sales \u0111ang online ho\u1eb7c theo c\u01a1 ch\u1ebf xoay v\u00f2ng.<\/li>\n\n\n\n
                  • Popup th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/strong> Khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn, m\u00e0n h\u00ecnh hi\u1ec3n th\u1ecb to\u00e0n b\u1ed9 l\u1ecbch s\u1eed t\u01b0 v\u1ea5n tr\u01b0\u1edbc \u0111\u00f3, gi\u00fap Sales ch\u1ee7 \u0111\u1ed9ng n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n
                  • B\u1ea3o m\u1eadt Data:<\/strong> M\u00e3 h\u00f3a s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng (ch\u1ec9 hi\u1ec3n th\u1ecb d\u1ea1ng 098***123), tr\u00e1nh t\u00ecnh tr\u1ea1ng Sales t\u1ef1 \u00fd sao ch\u00e9p data doanh nghi\u1ec7p ra ngo\u00e0i.<\/li>\n<\/ul>\n\n\n\n

                    4.3. B\u00e1o c\u00e1o Tr\u1ef1c quan (Dashboard Real-time)<\/strong><\/h3>\n\n\n\n

                    H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng t\u1ed5ng h\u1ee3p bi\u1ec3u \u0111\u1ed3 b\u00e1o c\u00e1o: T\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi, th\u1eddi l\u01b0\u1ee3ng nghe, t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng theo t\u1eebng nh\u00e2n vi\u00ean, t\u1eebng nh\u00f3m ho\u1eb7c t\u1eebng d\u1ef1 \u00e1n theo th\u1eddi gian th\u1ef1c.<\/p>\n\n\n\n

                    L\u1eddi K\u1ebft<\/strong><\/h2>\n\n\n\n

                    Qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi sales b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/strong> kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c “gi\u00e1m s\u00e1t” hay “\u0111\u1ebfm s\u1ed1 cu\u1ed9c g\u1ecdi” c\u1ee7a nh\u00e2n vi\u00ean, m\u00e0 l\u00e0 qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng b\u00e1n h\u00e0ng khoa h\u1ecdc t\u1eeb kh\u00e2u chu\u1ea9n h\u00f3a Data, x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n, \u0111\u00e0o t\u1ea1o n\u0103ng l\u1ef1c cho \u0111\u1ebfn \u1ee9ng d\u1ee5ng c\u00f4ng c\u1ee5 CRM hi\u1ec7n \u0111\u1ea1i.<\/p>\n\n\n\n

                    <\/p>\n","protected":false},"excerpt":{"rendered":"

                    Telesales v\u1eabn lu\u00f4n l\u00e0 m\u1ed9t trong nh\u1eefng k\u00eanh ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nhanh nh\u1ea5t v\u00e0 tr\u1ef1c ti\u1ebfp nh\u1ea5t trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S). Tuy nhi\u00ean,… <\/p>\n","protected":false},"author":6,"featured_media":38084,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-38083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=38083"}],"version-history":[{"count":1,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38083\/revisions"}],"predecessor-version":[{"id":38087,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38083\/revisions\/38087"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/38084"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=38083"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=38083"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=38083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}