{"id":38088,"date":"2026-07-23T09:28:02","date_gmt":"2026-07-23T02:28:02","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=38088"},"modified":"2026-07-23T09:28:46","modified_gmt":"2026-07-23T02:28:46","slug":"kpi-telesale-bat-dong-san","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/kpi-telesale-bat-dong-san","title":{"rendered":"KPI Telesale B\u1ea5t \u0110\u1ed9ng S\u1ea3n: B\u1ed9 Ch\u1ec9 S\u1ed1 Standard & B\u1ea3ng M\u1eabu Chi Ti\u1ebft"},"content":{"rendered":"\n

T\u00f3m t\u1eaft b\u00e0i vi\u1ebft:<\/strong> Thi\u1ebft l\u1eadp KPI telesale b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S) ch\u00ednh x\u00e1c l\u00e0 b\u00e0i to\u00e1n quy\u1ebft \u0111\u1ecbnh 70% doanh s\u1ed1 c\u1ee7a m\u1ed9t s\u00e0n giao d\u1ecbch. B\u00e0i vi\u1ebft n\u00e0y cung c\u1ea5p tr\u1ecdn b\u1ed9 ch\u1ec9 s\u1ed1 standard (Input – Quality – Output), c\u00e1ch t\u00ednh ph\u1ec5u chuy\u1ec3n \u0111\u1ed5i ng\u01b0\u1ee3c, kinh nghi\u1ec7m giao KPI theo t\u1eebng ph\u00e2n kh\u00fac v\u00e0 file b\u1ea3ng t\u00ednh Excel th\u1ef1c t\u1ebf cho qu\u1ea3n l\u00fd.<\/p>\n\n\n\n

1. KPI Telesale B\u1ea5t \u0110\u1ed9ng S\u1ea3n L\u00e0 G\u00ec? V\u00ec Sao R\u1ea5t Kh\u00f3 \u0110\u1eb7t Chu\u1ea9n?<\/strong><\/h2>\n\n\n\n

\u0110\u1ecbnh ngh\u0129a chu\u1ea9n<\/strong><\/h3>\n\n\n\n

KPI Telesale B\u1ea5t \u0110\u1ed9ng S\u1ea3n<\/strong> (Key Performance Indicators) l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i trong ng\u00e0nh B\u0110S. H\u1ec7 th\u1ed1ng n\u00e0y bao ph\u1ee7 to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh: t\u1eeb s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ea7u v\u00e0o (Input), ch\u1ea5t l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c (Quality) cho \u0111\u1ebfn s\u1ed1 l\u01b0\u1ee3ng giao d\u1ecbch \u0111\u1eb7t c\u1ecdc \u0111\u1ea7u ra (Output).<\/em><\/p>\n\n\n\n

\u0110\u1eb7c th\u00f9 ri\u00eang khi\u1ebfn vi\u1ec7c \u00e1p KPI B\u0110S d\u1ec5 th\u1ea5t b\u1ea1i<\/strong><\/h3>\n\n\n\n

Kh\u00f4ng gi\u1ed1ng nh\u01b0 b\u00e1n h\u00e0ng ti\u00eau d\u00f9ng nhanh (FMCG) hay th\u1eddi trang, ng\u00e0nh B\u0110S c\u00f3 nh\u1eefng r\u00e0o c\u1ea3n \u0111\u1eb7c th\u00f9:<\/p>\n\n\n\n

    \n
  • Gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m c\u1ef1c l\u1edbn:<\/strong> Kh\u00e1ch h\u00e0ng hi\u1ebfm khi quy\u1ebft \u0111\u1ecbnh mua ch\u1ec9 qua m\u1ed9t cu\u1ed9c g\u1ecdi. M\u1ee5c ti\u00eau telesale B\u0110S th\u01b0\u1eddng kh\u00f4ng ph\u1ea3i l\u00e0 “ch\u1ed1t sale ngay” m\u00e0 l\u00e0 ch\u1ed1t cu\u1ed9c h\u1eb9n xem d\u1ef1 \u00e1n (Site-visit)<\/strong>.<\/li>\n\n\n\n
  • T\u1ef7 l\u1ec7 nh\u1ea5c m\u00e1y th\u1ea5p:<\/strong> Data l\u1ea1nh (Cold lead) th\u01b0\u1eddng c\u00f3 t\u1ef7 l\u1ec7 nghe m\u00e1y ch\u1ec9 t\u1eeb 30% – 40%<\/strong>, ch\u01b0a k\u1ec3 t\u00e2m l\u00fd e ng\u1ea1i b\u1ecb l\u00e0m phi\u1ec1n.<\/li>\n\n\n\n
  • Chu k\u1ef3 chuy\u1ec3n \u0111\u1ed5i d\u00e0i:<\/strong> T\u1eeb cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean \u0111\u1ebfn khi ch\u1ed1t c\u1ecdc c\u00f3 th\u1ec3 k\u00e9o d\u00e0i t\u1eeb 2 tu\u1ea7n \u0111\u1ebfn v\u00e0i th\u00e1ng<\/strong>.<\/li>\n<\/ul>\n\n\n\n
    \"\"
    \u1ea2nh 1: KPI Telesale B\u1ea5t \u0110\u1ed9ng S\u1ea3n L\u00e0 G\u00ec<\/em><\/figcaption><\/figure>\n\n\n\n

    2. B\u1ed9 3 Nh\u00f3m Ch\u1ec9 S\u1ed1 KPI Telesale B\u0110S Quan Tr\u1ecdng Nh\u1ea5t<\/strong><\/h2>\n\n\n\n

    \u0110\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00f4ng b\u1eb1ng v\u00e0 kh\u00f4ng l\u00e0m nh\u00e2n vi\u00ean ki\u1ec7t s\u1ee9c, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n \u00e1p d\u1ee5ng b\u1ed9 ch\u1ec9 s\u1ed1 3 t\u1ea7ng d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n\n\n\n

    Group 1: KPI Kh\u1ed1i L\u01b0\u1ee3ng Ho\u1ea1t \u0110\u1ed9ng (Input Metrics)<\/strong><\/h3>\n\n\n\n

    \u0110o l\u01b0\u1eddng s\u1ef1 ch\u0103m ch\u1ec9 v\u00e0 \u0111\u1ed9 ph\u1ee7 c\u1ee7a nh\u00e2n vi\u00ean tr\u00ean t\u1ec7p d\u1eef li\u1ec7u.<\/p>\n\n\n\n

    Ch\u1ec9 s\u1ed1<\/strong><\/td>M\u1ee9c Standard \/ Ng\u00e0y<\/strong><\/td>M\u1ee5c ti\u00eau Th\u00e1ng (22 ng\u00e0y)<\/strong><\/td><\/tr>
    S\u1ed1 cu\u1ed9c g\u1ecdi b\u1ea5m m\u00e1y (Total Calls)<\/strong><\/td>80 \u2013 120 cu\u1ed9c<\/td>1.760 \u2013 2.640 cu\u1ed9c<\/td><\/tr>
    Th\u1eddi l\u01b0\u1ee3ng \u0111\u00e0m tho\u1ea1i (Talk-time)<\/strong><\/td>60 \u2013 90 ph\u00fat<\/td>22 \u2013 33 gi\u1edd<\/td><\/tr>
    S\u1ed1 Zalo\/SMS t\u01b0 v\u1ea5n g\u1eedi \u0111i<\/strong><\/td>20 \u2013 30 tin<\/td>440 \u2013 660 tin<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Group 2: KPI Ch\u1ea5t L\u01b0\u1ee3ng Cu\u1ed9c G\u1ecdi (Quality Metrics)<\/strong><\/h3>\n\n\n\n

    \u0110o l\u01b0\u1eddng k\u1ef9 n\u0103ng giao ti\u1ebfp, kh\u1ea3 n\u0103ng khai th\u00e1c nhu c\u1ea7u v\u00e0 x\u1eed l\u00fd t\u1eeb ch\u1ed1i.<\/p>\n\n\n\n

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    • T\u1ef7 l\u1ec7 nghe m\u00e1y (Answer Rate):<\/strong> \u0110\u1ea1t t\u1eeb 35% \u2013 50%<\/strong> (ph\u1ee5 thu\u1ed9c v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng Data)<\/em>.<\/li>\n\n\n\n
    • Cu\u1ed9c g\u1ecdi ch\u1ea5t l\u01b0\u1ee3ng (Quality Call):<\/strong> L\u00e0 c\u00e1c cu\u1ed9c g\u1ecdi k\u00e9o d\u00e0i > 2 ph\u00fat<\/strong> ho\u1eb7c kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd k\u1ebft b\u1ea1n Zalo \u0111\u1ec3 nh\u1eadn th\u00f4ng tin d\u1ef1 \u00e1n. Target: > 15%<\/strong> t\u1ed5ng cu\u1ed9c nghe m\u00e1y.<\/li>\n\n\n\n
    • \u0110i\u1ec3m tu\u00e2n th\u1ee7 k\u1ecbch b\u1ea3n:<\/strong> \u0110\u00e1nh gi\u00e1 qua ghi \u00e2m t\u1ed5ng \u0111\u00e0i (ch\u00e0o h\u1ecfi, khai th\u00e1c d\u00f2ng t\u00e0i ch\u00ednh, x\u1eed l\u00fd t\u1eeb ch\u1ed1i gi\u00e1\/v\u1ecb tr\u00ed).<\/li>\n<\/ul>\n\n\n\n
      \"\"
      \u1ea2nh 2: B\u1ed9 3 Nh\u00f3m Ch\u1ec9 S\u1ed1 KPI Telesale B\u0110S Quan Tr\u1ecdng Nh\u1ea5t<\/em><\/figcaption><\/figure>\n\n\n\n

      Group 3: KPI K\u1ebft Qu\u1ea3 Chuy\u1ec3n \u0110\u1ed5i (Output Metrics)<\/strong><\/h3>\n\n\n\n

      Ch\u1ec9 s\u1ed1 quy\u1ebft \u0111\u1ecbnh tr\u1ef1c ti\u1ebfp t\u1edbi doanh thu c\u1ee7a s\u00e0n.<\/p>\n\n\n\n

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      • T\u1ef7 l\u1ec7 ch\u1ed1t cu\u1ed9c h\u1eb9n (Call to Meeting):<\/strong> \u0110\u1ea1t 5% \u2013 10%<\/strong> tr\u00ean s\u1ed1 kh\u00e1ch ch\u1ecbu nghe m\u00e1y.<\/li>\n\n\n\n
      • S\u1ed1 l\u01b0\u1ee3t kh\u00e1ch \u0111i xem d\u1ef1 \u00e1n (Site-visit):<\/strong> 2 \u2013 4 kh\u00e1ch\/tu\u1ea7n<\/strong> (t\u01b0\u01a1ng \u0111\u01b0\u01a1ng 8 \u2013 16 kh\u00e1ch\/th\u00e1ng).<\/li>\n\n\n\n
      • T\u1ef7 l\u1ec7 ch\u1ed1t c\u1ecdc (Close Rate):<\/strong> 1% \u2013 3%<\/strong> tr\u00ean t\u1ed5ng s\u1ed1 kh\u00e1ch \u0111i xem th\u1ef1c t\u1ebf.<\/li>\n<\/ul>\n\n\n\n

        3. M\u1ee9c KPI Tham Kh\u1ea3o Theo T\u1eebng Ph\u00e2n Kh\u00fac B\u0110S<\/strong><\/h2>\n\n\n\n

        M\u1ed7i lo\u1ea1i h\u00ecnh B\u0110S \u0111\u00f2i h\u1ecfi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn ho\u00e0n to\u00e0n kh\u00e1c nhau:<\/p>\n\n\n\n

        \ud83c\udfe2 Ph\u00e2n kh\u00fac C\u0103n h\u1ed9 \/ \u0110\u1ea5t n\u1ec1n s\u01a1 c\u1ea5p (D\u1ef1 \u00e1n m\u1edbi)<\/strong><\/h3>\n\n\n\n
          \n
        • \u0110\u1eb7c \u0111i\u1ec3m:<\/strong> \u0110\u00e3 c\u00f3 Marketing h\u1ed7 tr\u1ee3 Lead, kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u th\u1ef1c.<\/li>\n\n\n\n
        • KPI \u0111\u1ec1 xu\u1ea5t:<\/strong>\n
            \n
          • S\u1ed1 cu\u1ed9c g\u1ecdi: 60 – 80 cu\u1ed9c\/ng\u00e0y<\/strong>.<\/li>\n\n\n\n
          • T\u1eadp trung m\u1ea1nh v\u00e0o T\u1ef7 l\u1ec7 ch\u1ed1t h\u1eb9n s\u1ef1 ki\u1ec7n m\u1edf b\u00e1n (Event\/Workshop)<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

            \ud83c\udff0 Ph\u00e2n kh\u00fac B\u0110S Tri\u1ec7u \u0110\u00f4 \/ Ngh\u1ec9 d\u01b0\u1ee1ng \/ Bi\u1ec7t th\u1ef1<\/strong><\/h3>\n\n\n\n
              \n
            • \u0110\u1eb7c \u0111i\u1ec3m:<\/strong> Kh\u00e1ch h\u00e0ng l\u00e0 gi\u1edbi si\u00eau gi\u00e0u, c\u1ef1c k\u1ef3 b\u1eadn r\u1ed9n v\u00e0 kh\u00f3 t\u00ednh.<\/li>\n\n\n\n
            • KPI \u0111\u1ec1 xu\u1ea5t:<\/strong>\n
                \n
              • S\u1ed1 cu\u1ed9c g\u1ecdi: 30 – 50 cu\u1ed9c\/ng\u00e0y<\/strong>.<\/li>\n\n\n\n
              • Y\u00eau c\u1ea7u Talk-time cao, t\u1eadp trung v\u00e0o Ch\u1ea5t l\u01b0\u1ee3ng n\u1ed9i dung t\u01b0 v\u1ea5n<\/strong> v\u00e0 c\u00e1 nh\u00e2n h\u00f3a gi\u1ea3i ph\u00e1p \u0111\u1ea7u t\u01b0.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                \"\"
                3. M\u1ee9c KPI Tham Kh\u1ea3o Theo T\u1eebng Ph\u00e2n Kh\u00fac B\u0110S<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n

                \ud83c\udfe0 Ph\u00e2n kh\u00fac M\u00f4i gi\u1edbi th\u1ee9 c\u1ea5p (Th\u1ed5 c\u01b0 \/ Nh\u00e0 ph\u1ed1)<\/strong><\/h3>\n\n\n\n
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                • \u0110\u1eb7c \u0111i\u1ec3m:<\/strong> Telesale t\u1ef1 t\u00ecm Data, th\u00f4ng tin s\u1ea3n ph\u1ea9m bi\u1ebfn \u0111\u1ed9ng nhanh.<\/li>\n\n\n\n
                • KPI \u0111\u1ec1 xu\u1ea5t:<\/strong>\n
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                  • S\u1ed1 cu\u1ed9c g\u1ecdi: 100 – 130 cu\u1ed9c\/ng\u00e0y<\/strong>.<\/li>\n\n\n\n
                  • M\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n: L\u1ecdc \u0111\u00fang nhu c\u1ea7u (C\u1ea7n mua\/C\u1ea7n b\u00e1n) v\u00e0 ch\u1ed1t l\u1ecbch \u0111i xem nh\u00e0 trong ng\u00e0y.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                    4. 5 B\u01b0\u1edbc X\u00e2y D\u1ef1ng KPI Telesale B\u0110S Theo Ph\u1ec5u Chuy\u1ec3n \u0110\u1ed5i Ng\u01b0\u1ee3c<\/strong><\/h2>\n\n\n\n

                    \u0110\u1ec3 \u0111\u1eb7t ch\u1ec9 s\u1ed1 th\u1ef1c t\u1ebf, h\u00e3y \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p “T\u00ednh ng\u01b0\u1ee3c t\u1eeb Doanh thu”<\/strong>:<\/p>\n\n\n\n

                    M\u1ee5c ti\u00eau Doanh thu \u2794 S\u1ed1 giao d\u1ecbch C\u1ecdc \u2794 S\u1ed1 l\u01b0\u1ee3t Kh\u00e1ch xem nh\u00e0 \u2794 S\u1ed1 Cu\u1ed9c h\u1eb9n \u2794 S\u1ed1 Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng<\/p>\n\n\n\n

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                    • B\u01b0\u1edbc 1 (X\u00e1c \u0111\u1ecbnh Doanh s\u1ed1):<\/strong> B\u1ea1n c\u1ea7n 1 giao d\u1ecbch c\u1ecdc\/th\u00e1ng.<\/li>\n\n\n\n
                    • B\u01b0\u1edbc 2 (T\u1ef7 l\u1ec7 c\u1ecdc):<\/strong> Trung b\u00ecnh 5 kh\u00e1ch \u0111i xem nh\u00e0 s\u1ebd c\u00f3 1 kh\u00e1ch c\u1ecdc $\\rightarrow$ C\u1ea7n 5 kh\u00e1ch \u0111i xem d\u1ef1 \u00e1n\/th\u00e1ng<\/strong>.<\/li>\n\n\n\n
                    • B\u01b0\u1edbc 3 (T\u1ef7 l\u1ec7 \u0111\u1eb7t h\u1eb9n):<\/strong> \u0110\u1ec3 c\u00f3 5 kh\u00e1ch \u0111i xem, c\u1ea7n ch\u1ed1t \u0111\u01b0\u1ee3c 10 l\u1ecbch h\u1eb9n $\\rightarrow$ C\u1ea7n 10 cu\u1ed9c h\u1eb9n th\u00e0nh c\u00f4ng<\/strong>.<\/li>\n\n\n\n
                    • B\u01b0\u1edbc 4 (T\u1ef7 l\u1ec7 nghe & ch\u1ed1t h\u1eb9n):<\/strong> C\u1ea7n 150 cu\u1ed9c g\u1ecdi ch\u1ea5t l\u01b0\u1ee3ng (>2 ph\u00fat) \u0111\u1ec3 ch\u1ed1t 10 cu\u1ed9c h\u1eb9n $\\rightarrow$ C\u1ea7n kho\u1ea3ng 1.000 cu\u1ed9c g\u1ecdi b\u1ea5m m\u00e1y\/th\u00e1ng<\/strong>.<\/li>\n\n\n\n
                    • B\u01b0\u1edbc 5 (Chia nh\u1ecf KPI):<\/strong> $1.000 \/ 22 \\text{ ng\u00e0y} \\approx \\mathbf{45 \\text{ cu\u1ed9c g\u1ecdi\/ng\u00e0y}}$.<\/li>\n<\/ul>\n\n\n\n

                      5. M\u1eabu B\u1ea3ng \u0110\u00e1nh Gi\u00e1 KPI Telesale B\u1ea5t \u0110\u1ed9ng S\u1ea3n (T\u1ea3i File Excel)<\/strong><\/h2>\n\n\n\n

                      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 khung ph\u00e2n b\u1ed5 tr\u1ecdng s\u1ed1 \u0111i\u1ec3m KPI h\u00e0ng th\u00e1ng cho 1 Chuy\u00ean vi\u00ean Telesale B\u0110S:<\/p>\n\n\n\n

                      STT<\/strong><\/td>T\u00ean Ch\u1ec9 S\u1ed1 KPI<\/strong><\/td>Tr\u1ecdng S\u1ed1 (%)<\/strong><\/td>Target Th\u00e1ng<\/strong><\/td>C\u00e1ch T\u00ednh \u0110i\u1ec3m<\/strong><\/td><\/tr>
                      1<\/td>T\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi b\u1ea5m m\u00e1y<\/td>15%<\/td>2.000 cu\u1ed9c<\/td>(Th\u1ef1c t\u1ebf \/ Target) x 15<\/td><\/tr>
                      2<\/td>T\u1ed5ng th\u1eddi l\u01b0\u1ee3ng g\u1ecdi (Talk-time)<\/td>15%<\/td>25 gi\u1edd<\/td>(Th\u1ef1c t\u1ebf \/ Target) x 15<\/td><\/tr>
                      3<\/td>S\u1ed1 cu\u1ed9c h\u1eb9n g\u1eb7p th\u00e0nh c\u00f4ng<\/td>25%<\/td>10 kh\u00e1ch<\/td>(Th\u1ef1c t\u1ebf \/ Target) x 25<\/td><\/tr>
                      4<\/td>S\u1ed1 l\u01b0\u1ee3t kh\u00e1ch \u0111i xem d\u1ef1 \u00e1n (Site-visit)<\/td>25%<\/td>4 kh\u00e1ch<\/td>(Th\u1ef1c t\u1ebf \/ Target) x 25<\/td><\/tr>
                      5<\/td>S\u1ed1 giao d\u1ecbch c\u1ecdc\/h\u1ee3p \u0111\u1ed3ng<\/td>20%<\/td>1 c\u1ecdc<\/td>(Th\u1ef1c t\u1ebf \/ Target) x 20<\/td><\/tr>
                      T\u1ed5ng<\/strong><\/td>\u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/strong><\/td>100%<\/strong><\/td><\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                      6. M\u1eb9o X\u1eed L\u00fd Xung \u0110\u1ed9t & Gi\u00fap Telesale “V\u01b0\u1ee3t KPI” Kh\u00f4ng B\u1ecb N\u1ea3n<\/strong><\/h2>\n\n\n\n
                        \n
                      • L\u1ecdc Data tr\u01b0\u1edbc khi chia cho Sale:<\/strong> \u0110\u1ea3m b\u1ea3o Data kh\u00f4ng tr\u00f9ng l\u1eb7p, d\u00f9ng ph\u1ea7n m\u1ec1m qu\u00e9t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i r\u00e1c\/thu\u00ea bao ng\u01b0ng ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 tr\u00e1nh m\u1ea5t th\u1eddi gian.<\/li>\n\n\n\n
                      • T\u1ed1i \u01b0u 5 gi\u00e2y \u0111\u1ea7u ti\u00ean:<\/strong> H\u01b0\u1edbng d\u1eabn Sale tr\u00e1nh m\u1edf \u0111\u1ea7u theo l\u1ed1i m\u00f2n “Em ch\u00e0o anh\/ch\u1ecb, em g\u1ecdi t\u1eeb d\u1ef1 \u00e1n X…”<\/em>. Thay v\u00e0o \u0111\u00f3, t\u1ea1o s\u1ef1 t\u00f2 m\u00f2 v\u1ec1 gi\u00e1 tr\u1ecb: “Em g\u1ecdi b\u00e1o anh\/ch\u1ecb ch\u00ednh s\u00e1ch chi\u1ebft kh\u1ea5u 5% m\u1edbi bung s\u00e1ng nay t\u1ea1i d\u1ef1 \u00e1n Y…”<\/em>.<\/li>\n\n\n\n
                      • \u00c1p d\u1ee5ng T\u1ed5ng \u0111\u00e0i CRM\/VOIP:<\/strong> T\u1ef1 \u0111\u1ed9ng ghi \u00e2m, b\u1ea5m s\u1ed1 nhanh tr\u00ean m\u00e1y t\u00ednh gi\u00fap ti\u1ebft ki\u1ec7m 30% th\u1eddi gian thao t\u00e1c tay.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                        T\u00f3m t\u1eaft b\u00e0i vi\u1ebft: Thi\u1ebft l\u1eadp KPI telesale b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S) ch\u00ednh x\u00e1c l\u00e0 b\u00e0i to\u00e1n quy\u1ebft \u0111\u1ecbnh 70% doanh s\u1ed1 c\u1ee7a m\u1ed9t s\u00e0n giao d\u1ecbch. B\u00e0i… <\/p>\n","protected":false},"author":6,"featured_media":38090,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-38088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=38088"}],"version-history":[{"count":1,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38088\/revisions"}],"predecessor-version":[{"id":38093,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38088\/revisions\/38093"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/38090"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=38088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=38088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=38088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}