{"id":38905,"date":"2026-09-03T17:20:46","date_gmt":"2026-09-03T10:20:46","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=38905"},"modified":"2026-09-03T17:20:46","modified_gmt":"2026-09-03T10:20:46","slug":"quan-ly-khach-dau-tu-nghi-duong","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/quan-ly-khach-dau-tu-nghi-duong","title":{"rendered":"Qu\u1ea3n L\u00fd Kh\u00e1ch \u0110\u1ea7u T\u01b0 Ngh\u1ec9 D\u01b0\u1ee1ng: Quy Tr\u00ecnh & Gi\u1ea3i Ph\u00e1p T\u1ed1i \u01afu Doanh S\u1ed1"},"content":{"rendered":"

Trong ph\u00e2n kh\u00fac b\u1ea5t \u0111\u1ed9ng s\u1ea3n ngh\u1ec9 d\u01b0\u1ee1ng (Condotel, Bi\u1ec7t th\u1ef1 bi\u1ec3n, Shophouse du l\u1ecbch), h\u00e0nh tr\u00ecnh thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f4ng d\u1eebng l\u1ea1i \u1edf th\u1eddi \u0111i\u1ec3m k\u00fd h\u1ee3p \u0111\u1ed3ng mua b\u00e1n. \u0110\u1ed1i v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng nh\u00e0 \u0111\u1ea7u t\u01b0 cao c\u1ea5p, s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 quy\u1ebft \u0111\u1ecbnh t\u00e1i \u0111\u1ea7u t\u01b0 ph\u1ee5 thu\u1ed9c ho\u00e0n to\u00e0n v\u00e0o tr\u1ea3i nghi\u1ec7m h\u1eadu m\u00e3i v\u00e0 t\u00ednh minh b\u1ea1ch c\u1ee7a d\u00f2ng ti\u1ec1n. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd ph\u00e2n t\u00edch chuy\u00ean s\u00e2u v\u1ec1 <\/span>qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b>, chu\u1ea9n h\u00f3a quy tr\u00ecnh 5 b\u01b0\u1edbc v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 gi\u00fap doanh nghi\u1ec7p B\u0110S b\u1ee9t ph\u00e1 doanh s\u1ed1 b\u1ec1n v\u1eefng.<\/span><\/p>\n

1. Qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng l\u00e0 g\u00ec?<\/b><\/h2>\n

1.1. Kh\u00e1i ni\u1ec7m v\u00e0 ph\u1ea1m vi c\u00f4ng vi\u1ec7c<\/b><\/h3>\n

Qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b> l\u00e0 to\u00e0n b\u1ed9 chu\u1ed7i ho\u1ea1t \u0111\u1ed9ng thu th\u1eadp, ph\u00e2n lo\u1ea1i, t\u01b0\u01a1ng t\u00e1c, t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p t\u00e0i ch\u00ednh v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 d\u00e0i h\u1ea1n v\u1edbi c\u00e1c nh\u00e0 \u0111\u1ea7u t\u01b0 s\u1edf h\u1eefu ho\u1eb7c \u0111ang quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m B\u0110S ngh\u1ec9 d\u01b0\u1ee1ng.<\/span><\/p>\n

Ph\u1ea1m vi c\u00f4ng vi\u1ec7c n\u00e0y kh\u00f4ng ch\u1ec9 g\u00f3i g\u1ecdn trong kh\u00e2u ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng (Pre-sales), m\u00e0 c\u00f2n k\u00e9o d\u00e0i xuy\u00ean su\u1ed1t giai \u0111o\u1ea1n v\u1eadn h\u00e0nh khai th\u00e1c, chia s\u1ebb l\u1ee3i nhu\u1eadn (After-sales) v\u00e0 khai th\u00e1c c\u01a1 h\u1ed9i t\u00e1i \u0111\u1ea7u t\u01b0 (Upsell\/Cross-sell).<\/span><\/p>\n

\"\u1ea2nh
\u1ea2nh 1: qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng l\u00e0 g\u00ec<\/figcaption><\/figure>\n

1.2. S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa kh\u00e1ch mua \u1edf v\u00e0 kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b><\/h3>\n

Vi\u1ec7c th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng gi\u00fap ch\u1ee7 \u0111\u1ea7u t\u01b0 v\u00e0 \u0111\u01a1n v\u1ecb ph\u00e2n ph\u1ed1i x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n qu\u1ea3n l\u00fd ph\u00f9 h\u1ee3p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng so s\u00e1nh tr\u1ecdng t\u00e2m quan t\u00e2m c\u1ee7a hai nh\u00f3m kh\u00e1ch h\u00e0ng:<\/span><\/p>\n\n\n\n\n\n\n\n
Ti\u00eau ch\u00ed<\/b><\/td>\nKh\u00e1ch h\u00e0ng mua \u0111\u1ec3 \u1edf (End-user)<\/b><\/td>\nKh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng (Investor)<\/b><\/td>\n<\/tr>\n
M\u1ee5c ti\u00eau ch\u00ednh<\/b><\/td>\nAn c\u01b0, ti\u1ec7n \u00edch s\u1ed1ng, ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng tr\u00ecnh<\/span><\/td>\nT\u1ed1i \u01b0u d\u00f2ng ti\u1ec1n, t\u1ef7 su\u1ea5t sinh l\u1eddi (ROI), t\u0103ng gi\u00e1 v\u1ed1n<\/span><\/td>\n<\/tr>\n
Y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh<\/b><\/td>\nThi\u1ebft k\u1ebf, kh\u00f4ng gian, tr\u01b0\u1eddng h\u1ecdc, b\u1ec7nh vi\u1ec7n<\/span><\/td>\nUy t\u00edn \u0111\u01a1n v\u1ecb v\u1eadn h\u00e0nh, ph\u00e1p l\u00fd, ch\u00ednh s\u00e1ch Timeshare<\/span><\/td>\n<\/tr>\n
T\u00e2m l\u00fd giao d\u1ecbch<\/b><\/td>\nC\u1ea3m x\u00fac, s\u1edf th\u00edch c\u00e1 nh\u00e2n, nhu c\u1ea7u gia \u0111\u00ecnh<\/span><\/td>\nL\u00fd tr\u00ed, s\u1ed1 li\u1ec7u t\u00e0i ch\u00ednh, k\u1ebf ho\u1ea1ch qu\u1ea3n tr\u1ecb r\u1ee7i ro<\/span><\/td>\n<\/tr>\n
H\u00e0nh vi h\u1eadu m\u00e3i<\/b><\/td>\nS\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd t\u00f2a nh\u00e0, ti\u1ec7n \u00edch n\u1ed9i khu<\/span><\/td>\nTheo d\u00f5i b\u00e1o c\u00e1o doanh thu, \u0111\u00eam ngh\u1ec9, d\u00f2ng ti\u1ec1n chi tr\u1ea3<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

2. Nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn khi qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b><\/h2>\n

D\u00f9 mang l\u1ea1i gi\u00e1 tr\u1ecb h\u1ee3p \u0111\u1ed3ng l\u1edbn, vi\u1ec7c <\/span>qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b> v\u1eabn \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u r\u00e0o c\u1ea3n t\u1eeb th\u1ef1c t\u1ebf th\u1ecb tr\u01b0\u1eddng:<\/span><\/p>\n

2.1. D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng b\u1ecb ph\u00e2n m\u1ea3nh v\u00e0 b\u1ea3o m\u1eadt k\u00e9m<\/b><\/h3>\n

Kh\u00e1ch h\u00e0ng \u0111\u1ea7u t\u01b0 B\u0110S ngh\u1ec9 d\u01b0\u1ee1ng \u0111a s\u1ed1 thu\u1ed9c nh\u00f3m VIP, gi\u1edbi tinh hoa (HNWI) c\u1ef1c k\u1ef3 nh\u1ea1y c\u1ea3m v\u1ec1 th\u00f4ng tin c\u00e1 nh\u00e2n. N\u1ebfu qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng qua File Excel hay ghi ch\u00e9p ri\u00eang c\u1ee7a nh\u00e2n vi\u00ean kinh doanh, nguy c\u01a1 r\u00f2 r\u1ec9 d\u1eef li\u1ec7u ho\u1eb7c m\u1ea5t th\u00f4ng tin khi nh\u00e2n s\u1ef1 ngh\u1ec9 vi\u1ec7c l\u00e0 r\u1ea5t cao.<\/span><\/p>\n

\"\u1ea2nh
\u1ea2nh 2: nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn khi qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/figcaption><\/figure>\n

2.2. \u00c1p l\u1ef1c minh b\u1ea1ch h\u00f3a b\u00e1o c\u00e1o v\u1eadn h\u00e0nh & d\u00f2ng ti\u1ec1n chia s\u1ebb<\/b><\/h3>\n

B\u00e0i to\u00e1n chia s\u1ebb l\u1ee3i nhu\u1eadn (Timeshare\/Rental Pool) y\u00eau c\u1ea7u c\u1eadp nh\u1eadt li\u00ean t\u1ee5c c\u00e1c ch\u1ec9 s\u1ed1: T\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y ph\u00f2ng (Occupancy Rate), Gi\u00e1 ph\u00f2ng trung b\u00ecnh (ADR), Doanh thu ph\u00f2ng kh\u1ea3 d\u1ee5ng (RevPAR) v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh. Thi\u1ebfu s\u1ef1 minh b\u1ea1ch trong kh\u00e2u b\u00e1o c\u00e1o khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1ea5t ni\u1ec1m tin v\u00e0o ch\u1ee7 \u0111\u1ea7u t\u01b0.<\/span><\/p>\n

2.3. T\u1ef7 l\u1ec7 r\u1eddi b\u1ecf cao sau giao d\u1ecbch \u0111\u1ea7u ti\u00ean n\u1ebfu thi\u1ebfu d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/b><\/h3>\n

R\u1ea5t nhi\u1ec1u s\u00e0n giao d\u1ecbch b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng ngay sau khi ho\u00e0n th\u00e0nh th\u1ee7 t\u1ee5c c\u1ecdc ho\u1eb7c nh\u1eadn hoa h\u1ed3ng. Khi kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 v\u1ec1 ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n, t\u01b0 v\u1ea5n thu\u1ebf\/ph\u00e1p l\u00fd hay c\u1eadp nh\u1eadt th\u00f4ng tin v\u1eadn h\u00e0nh, kh\u00e1ch h\u00e0ng s\u1ebd chuy\u1ec3n sang c\u00e1c \u0111\u01a1n v\u1ecb t\u01b0 v\u1ea5n chuy\u00ean nghi\u1ec7p h\u01a1n cho c\u00e1c d\u1ef1 \u00e1n ti\u1ebfp theo.<\/span><\/p>\n

3. Quy tr\u00ecnh 5 b\u01b0\u1edbc qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng chuy\u00ean nghi\u1ec7p<\/b><\/h2>\n

\u0110\u1ec3 gi\u1eef ch\u00e2n nh\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0 x\u00e2y d\u1ef1ng t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh, doanh nghi\u1ec7p c\u1ea7n chu\u1ea9n h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c theo 5 b\u01b0\u1edbc sau:<\/span><\/p>\n

[B\u01b0\u1edbc 1: Thu th\u1eadp & Ph\u00e2n lo\u1ea1i Lead] \u2794 [B\u01b0\u1edbc 2: T\u01b0 v\u1ea5n T\u00e0i ch\u00ednh & ROI] \u2794 [B\u01b0\u1edbc 3: C\u00e1 nh\u00e2n h\u00f3a Tr\u1ea3i nghi\u1ec7m] \u2794 [B\u01b0\u1edbc 4: Qu\u1ea3n l\u00fd V\u1eadn h\u00e0nh & B\u00e1o c\u00e1o] \u2794 [B\u01b0\u1edbc 5: Ch\u0103m s\u00f3c H\u1eadu m\u00e3i & T\u00e1i \u0111\u1ea7u t\u01b0]<\/span><\/p>\n

3.1. B\u01b0\u1edbc 1: Thu th\u1eadp & Ph\u00e2n lo\u1ea1i ch\u00e2n dung nh\u00e0 \u0111\u1ea7u t\u01b0 (Lead Scoring)<\/b><\/h3>\n

Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 nh\u00e0 \u0111\u1ea7u t\u01b0 \u0111\u1ec1u c\u00f3 nhu c\u1ea7u gi\u1ed1ng nhau. Doanh nghi\u1ec7p c\u1ea7n ch\u1ea5m \u0111i\u1ec3m v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean:<\/span><\/p>\n

    \n
  • T\u00e0i ch\u00ednh:<\/b> Ng\u00e2n s\u00e1ch kh\u1ea3 d\u1ee5ng, t\u1ef7 l\u1ec7 s\u1eed d\u1ee5ng \u0111\u00f2n b\u1ea9y ng\u00e2n h\u00e0ng (Vay 50%, 70% hay tr\u1ea3 100%).<\/span><\/li>\n
  • Gu \u0111\u1ea7u t\u01b0:<\/b> Thi\u00ean v\u1ec1 d\u00f2ng ti\u1ec1n h\u00e0ng n\u0103m (Yield) hay k\u1ef3 v\u1ecdng t\u0103ng gi\u00e1 \u0111\u1ea5t\/bi\u1ec7t th\u1ef1 d\u00e0i h\u1ea1n (Capital Gain).<\/span><\/li>\n
  • Kh\u1ea9u v\u1ecb r\u1ee7i ro:<\/b> \u01afu ti\u00ean th\u01b0\u01a1ng hi\u1ec7u v\u1eadn h\u00e0nh qu\u1ed1c t\u1ebf (Accor, Marriott, IHG) hay s\u1eb5n s\u00e0ng h\u1ee3p t\u00e1c v\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb v\u1eadn h\u00e0nh n\u1ed9i \u0111\u1ecba \u0111\u1ec3 c\u00f3 t\u1ef7 l\u1ec7 chia s\u1ebb cao h\u01a1n.<\/span><\/li>\n<\/ul>\n
    \"\u1ea2nh
    \u1ea2nh 3: quy tr\u00ecnh 5 b\u01b0\u1edbc qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng chuy\u00ean nghi\u1ec7p<\/figcaption><\/figure>\n

    3.2. B\u01b0\u1edbc 2: T\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p t\u00e0i ch\u00ednh & B\u00e0i to\u00e1n b\u00e0i b\u1ea3n v\u1ec1 ROI<\/b><\/h3>\n

    Kh\u00e1ch \u0111\u1ea7u t\u01b0 kh\u00f4ng mua “ng\u00f4i nh\u00e0”, h\u1ecd mua “d\u00f2ng ti\u1ec1n t\u01b0\u01a1ng lai”. Do \u0111\u00f3, quy tr\u00ecnh <\/span>qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b> hi\u1ec7u qu\u1ea3 c\u1ea7n cung c\u1ea5p cho kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

      \n
    • B\u1ea3ng t\u00ednh d\u00f2ng ti\u1ec1n d\u1ef1 ki\u1ebfn theo c\u00e1c k\u1ecbch b\u1ea3n th\u1ecb tr\u01b0\u1eddng (Th\u1eadn tr\u1ecdng – T\u00edch c\u1ef1c – \u0110\u1ed9t bi\u1ebfn).<\/span><\/li>\n
    • Ph\u00e2n t\u00edch chi ti\u1ebft th\u1eddi gian h\u00f2a v\u1ed1n v\u00e0 t\u1ef7 su\u1ea5t ho\u00e0n v\u1ed1n n\u1ed9i b\u1ed9 (IRR).<\/span><\/li>\n
    • C\u00e1c ch\u00ednh s\u00e1ch \u00e2n h\u1ea1n n\u1ee3 g\u1ed1c, h\u1ed7 tr\u1ee3 l\u00e3i su\u1ea5t 0% t\u1eeb ch\u1ee7 \u0111\u1ea7u t\u01b0.<\/span><\/li>\n<\/ul>\n

      3.3. B\u01b0\u1edbc 3: C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m ch\u0103m s\u00f3c (1-on-1 Service)<\/b><\/h3>\n

      Gi\u1edbi \u0111\u1ea7u t\u01b0 cao c\u1ea5p \u0111\u00e1nh gi\u00e1 cao s\u1ef1 tinh t\u1ebf v\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c quy\u1ec1n:<\/span><\/p>\n

        \n
      • T\u1ed5 ch\u1ee9c chuy\u1ebfn tham quan th\u1ef1c t\u1ebf d\u1ef1 \u00e1n (Site-tour) b\u1eb1ng xe ri\u00eang, \u0111\u01b0a \u0111\u00f3n chu \u0111\u00e1o.<\/span><\/li>\n
      • B\u1ed1 tr\u00ed chuy\u00ean gia t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh ho\u1eb7c chuy\u00ean gia ph\u00e1p l\u00fd \u0111\u1ed3ng h\u00e0nh trong su\u1ed1t qu\u00e1 tr\u00ecnh \u0111\u00e0m ph\u00e1n.<\/span><\/li>\n
      • Cung c\u1ea5p th\u00f4ng tin ti\u1ebfn \u0111\u1ed9 x\u00e2y d\u1ef1ng \u0111\u1ecbnh k\u1ef3 b\u1eb1ng Video\/Flycam ch\u1ea5t l\u01b0\u1ee3ng cao.<\/span><\/li>\n<\/ul>\n

         <\/p>\n

        3.4. B\u01b0\u1edbc 4: Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh & B\u00e1o c\u00e1o doanh thu \u0111\u1ecbnh k\u1ef3<\/b><\/h3>\n

        Khi d\u1ef1 \u00e1n \u0111i v\u00e0o ho\u1ea1t \u0111\u1ed9ng, qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd chuy\u1ec3n sang giai \u0111o\u1ea1n duy tr\u00ec ni\u1ec1m tin:<\/span><\/p>\n

          \n
        • G\u1eedi b\u00e1o c\u00e1o doanh thu cho thu\u00ea v\u00e0 ph\u00e2n chia l\u1ee3i nhu\u1eadn theo \u0111\u00fang cam k\u1ebft (H\u00e0ng qu\u00fd ho\u1eb7c H\u00e0ng n\u0103m).<\/span><\/li>\n
        • H\u1ed7 tr\u1ee3 nh\u00e0 \u0111\u1ea7u t\u01b0 d\u1ec5 d\u00e0ng \u0111\u1eb7t l\u1ecbch v\u00e0 s\u1eed d\u1ee5ng s\u1ed1 \u0111\u00eam ngh\u1ec9 mi\u1ec5n ph\u00ed (15 – 30 \u0111\u00eam\/n\u0103m) thu\u1ed9c \u0111\u1eb7c quy\u1ec1n ch\u1ee7 s\u1edf h\u1eefu.<\/span><\/li>\n<\/ul>\n

          3.5. B\u01b0\u1edbc 5: Ch\u0103m s\u00f3c h\u1eadu m\u00e3i & Khai th\u00e1c t\u00e1i \u0111\u1ea7u t\u01b0 (Upsell & Referral)<\/b><\/h3>\n

          Kh\u00e1ch h\u00e0ng c\u0169 l\u00e0 ngu\u1ed3n doanh s\u1ed1 chi ph\u00ed th\u1ea5p nh\u1ea5t nh\u01b0ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao nh\u1ea5t:<\/span><\/p>\n

            \n
          • G\u1eedi qu\u00e0 t\u1eb7ng c\u00e1 nh\u00e2n h\u00f3a v\u00e0o c\u00e1c d\u1ecbp L\u1ec5, T\u1ebft, Sinh nh\u1eadt.<\/span><\/li>\n
          • \u01afu ti\u00ean g\u1eedi th\u00f4ng tin su\u1ea5t mua \u0111\u1ed9c quy\u1ec1n (Ngo\u1ea1i giao\/Early Bird) cho d\u1ef1 \u00e1n m\u1edbi tr\u01b0\u1edbc khi c\u00f4ng b\u1ed1 ra th\u1ecb tr\u01b0\u1eddng.<\/span><\/li>\n
          • X\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch chi\u1ebft kh\u1ea5u hoa h\u1ed3ng gi\u1edbi thi\u1ec7u khi kh\u00e1ch h\u00e0ng k\u1ebft n\u1ed1i ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8 tham gia \u0111\u1ea7u t\u01b0.<\/span><\/li>\n<\/ul>\n

            4. \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 CRM trong qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b><\/h2>\n

            Trong k\u1ef7 nguy\u00ean s\u1ed1, vi\u1ec7c qu\u1ea3n l\u00fd b\u1eb1ng con ng\u01b0\u1eddi k\u1ebft h\u1ee3p v\u1edbi c\u00f4ng ngh\u1ec7 CRM (Customer Relationship Management) chuy\u00ean bi\u1ec7t cho B\u0110S l\u00e0 \u0111\u00f2i h\u1ecfi b\u1eaft bu\u1ed9c.<\/span><\/p>\n

            4.1. T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u1ea3n l\u00fd h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer Journey)<\/b><\/h3>\n

            H\u1ec7 th\u1ed1ng CRM gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a l\u01b0u tr\u1eef t\u1eebng \u0111i\u1ec3m ch\u1ea1m t\u01b0\u01a1ng t\u00e1c: th\u1eddi gian g\u1ecdi \u0111i\u1ec7n, n\u1ed9i dung trao \u0111\u1ed5i, l\u1ecbch h\u1eb9n g\u1eb7p, c\u00e1c d\u1ef1 \u00e1n kh\u00e1ch \u0111\u00e3 xem. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o khi c\u00f3 s\u1ef1 thay \u0111\u1ed5i nh\u00e2n s\u1ef1 kinh doanh, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eabn kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n.<\/span><\/p>\n

            4.2. T\u00edch h\u1ee3p ph\u1ea7n m\u1ec1m b\u00e1o c\u00e1o doanh thu & qu\u1ea3n l\u00fd \u0111\u00eam ngh\u1ec9 (Timeshare App)<\/b><\/h3>\n

            Ch\u1ee7 \u0111\u1ea7u t\u01b0 c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n ho\u1eb7c t\u00edch h\u1ee3p \u1ee9ng d\u1ee5ng mobile app d\u00e0nh ri\u00eang cho ch\u1ee7 s\u1edf h\u1eefu B\u0110S ngh\u1ec9 d\u01b0\u1ee1ng. Nh\u1edd \u0111\u00f3, nh\u00e0 \u0111\u1ea7u t\u01b0 c\u00f3 th\u1ec3:<\/span><\/p>\n

              \n
            • Theo d\u00f5i tr\u1ef1c ti\u1ebfp doanh thu v\u00e0 l\u1ecbch chi tr\u1ea3 l\u1ee3i nhu\u1eadn ngay tr\u00ean \u0111i\u1ec7n tho\u1ea1i.<\/span><\/li>\n
            • Ch\u1ee7 \u0111\u1ed9ng book ph\u00f2ng cho gia \u0111\u00ecnh ho\u1eb7c t\u1eb7ng \u0111\u00eam ngh\u1ec9 cho \u0111\u1ed1i t\u00e1c ch\u1ec9 v\u1edbi v\u00e0i thao t\u00e1c.<\/span><\/li>\n<\/ul>\n

              4.3. B\u1ea3o m\u1eadt tuy\u1ec7t \u0111\u1ed1i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng VIP\/HNWI<\/b><\/h3>\n

              H\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd chuy\u00ean nghi\u1ec7p ph\u00e2n quy\u1ec1n truy c\u1eadp ch\u1eb7t ch\u1ebd theo c\u1ea5p b\u1eadc nh\u00e2n s\u1ef1. T\u00ednh n\u0103ng m\u00e3 h\u00f3a d\u1eef li\u1ec7u gi\u00fap ng\u0103n ng\u1eeba nguy c\u01a1 \u0111\u00e1nh c\u1eafp th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0 l\u1ecbch s\u1eed giao d\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

              5. B\u00ed quy\u1ebft gi\u00fap doanh nghi\u1ec7p b\u1ee9t ph\u00e1 doanh s\u1ed1 t\u1eeb nh\u00e0 \u0111\u1ea7u t\u01b0 trung th\u00e0nh<\/b><\/h2>\n
                \n
              1. Th\u00e0nh l\u1eadp C\u00e2u l\u1ea1c b\u1ed9 Nh\u00e0 \u0111\u1ea7u t\u01b0 (Investor Club):<\/b> X\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng nh\u00e0 \u0111\u1ea7u t\u01b0 th\u00e2n thi\u1ebft v\u1edbi c\u00e1c \u0111\u1eb7c quy\u1ec1n gia t\u0103ng nh\u01b0: tham d\u1ef1 s\u1ef1 ki\u1ec7n workshop kinh t\u1ebf v\u0129 m\u00f4, k\u1ebft n\u1ed1i giao th\u01b0\u01a1ng gi\u1eefa c\u00e1c ch\u1ee7 doanh nghi\u1ec7p trong c\u00e2u l\u1ea1c b\u1ed9.<\/span><\/li>\n
              2. \u0110\u1ed3ng h\u00e0nh c\u00f9ng b\u00e0i to\u00e1n thanh kho\u1ea3n (Secondary Market):<\/b> Gi\u00fap kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m khi \u0111\u1ea7u t\u01b0 b\u1eb1ng c\u00e1ch x\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 chuy\u1ec3n nh\u01b0\u1ee3ng ho\u1eb7c cho thu\u00ea l\u1ea1i s\u1ea3n ph\u1ea9m khi h\u1ecd c\u00f3 nhu c\u1ea7u thu h\u1ed3i v\u1ed1n.<\/span><\/li>\n
              3. Th\u1ea5t b\u1ea1i nhanh \u2013 X\u1eed l\u00fd s\u1ef1 c\u1ed1 minh b\u1ea1ch:<\/b> Trong giai \u0111o\u1ea1n th\u1ecb tr\u01b0\u1eddng du l\u1ecbch kh\u00f3 kh\u0103n, vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng \u0111\u1ed1i tho\u1ea1i, gi\u1ea3i tr\u00ecnh r\u00f5 r\u00e0ng l\u00fd do bi\u1ebfn \u0111\u1ed9ng d\u00f2ng ti\u1ec1n s\u1ebd gi\u00fap ch\u1ee7 \u0111\u1ea7u t\u01b0 gi\u1eef v\u1eefng ni\u1ec1m tin v\u00e0 s\u1ef1 \u0111\u1ed3ng h\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ol>\n

                K\u1ebft lu\u1eadn<\/b><\/h2>\n

                Th\u00e0nh c\u00f4ng trong vi\u1ec7c <\/span>qu\u1ea3n l\u00fd kh\u00e1ch \u0111\u1ea7u t\u01b0 ngh\u1ec9 d\u01b0\u1ee1ng<\/b> kh\u00f4ng n\u1eb1m \u1edf nh\u1eefng chi\u00eau tr\u00f2 b\u00e1n h\u00e0ng ng\u1eafn h\u1ea1n, m\u00e0 d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a s\u1ef1 <\/span>Minh b\u1ea1ch \u2013 Chuy\u00ean nghi\u1ec7p \u2013 C\u00f4ng ngh\u1ec7 h\u00f3a<\/b>. Doanh nghi\u1ec7p chu\u1ea9n h\u00f3a \u0111\u01b0\u1ee3c quy tr\u00ecnh ch\u0103m s\u00f3c t\u1eeb kh\u00e2u t\u00ecm ki\u1ebfm \u0111\u1ebfn qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh s\u1ebd s\u1edf h\u1eefu t\u00e0i s\u1ea3n v\u00f4 gi\u00e1: t\u1ec7p nh\u00e0 \u0111\u1ea7u t\u01b0 trung th\u00e0nh s\u1eb5n s\u00e0ng \u0111\u1ed3ng h\u00e0nh qua m\u1ecdi chu k\u1ef3 c\u1ee7a th\u1ecb tr\u01b0\u1eddng b\u1ea5t \u0111\u1ed9ng s\u1ea3n.<\/span><\/p>\n

                 <\/p>\n","protected":false},"excerpt":{"rendered":"

                Trong ph\u00e2n kh\u00fac b\u1ea5t \u0111\u1ed9ng s\u1ea3n ngh\u1ec9 d\u01b0\u1ee1ng (Condotel, Bi\u1ec7t th\u1ef1 bi\u1ec3n, Shophouse du l\u1ecbch), h\u00e0nh tr\u00ecnh thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f4ng d\u1eebng l\u1ea1i \u1edf th\u1eddi \u0111i\u1ec3m k\u00fd… <\/p>\n","protected":false},"author":1,"featured_media":38928,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-38905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=38905"}],"version-history":[{"count":2,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38905\/revisions"}],"predecessor-version":[{"id":38930,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/38905\/revisions\/38930"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/38928"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=38905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=38905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=38905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}