{"id":39020,"date":"2026-09-08T21:15:43","date_gmt":"2026-09-08T14:15:43","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=39020"},"modified":"2026-09-08T21:15:43","modified_gmt":"2026-09-08T14:15:43","slug":"ky-nang-cham-soc-khach-hang-bat-dong-san","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/ky-nang-cham-soc-khach-hang-bat-dong-san","title":{"rendered":"K\u1ef9 N\u0103ng Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng B\u1ea5t \u0110\u1ed9ng S\u1ea3n: B\u00ed Quy\u1ebft Ch\u1ed1t Deal & \u0110\u1ed9t Ph\u00e1 Doanh S\u1ed1 2026"},"content":{"rendered":"

Trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S), m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 gi\u00e1 tr\u1ecb t\u1eeb h\u00e0ng t\u1ef7 \u0111\u1ebfn h\u00e0ng ch\u1ee5c t\u1ef7 \u0111\u1ed3ng, giao d\u1ecbch kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c “mua v\u00e0 b\u00e1n”. \u0110\u00f3 l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed9t qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng ni\u1ec1m tin d\u00e0i h\u1ea1n. R\u1ea5t nhi\u1ec1u chuy\u00ean vi\u00ean m\u00f4i gi\u1edbi \u0111\u1ea7u t\u01b0 ng\u00e2n s\u00e1ch l\u1edbn cho qu\u1ea3ng c\u00e1o Marketing \u0111\u1ec3 t\u00ecm ki\u1ebfm Data kh\u00e1ch h\u00e0ng, nh\u01b0ng l\u1ea1i th\u1ea5t b\u1ea1i trong vi\u1ec7c ch\u1ed1t c\u1ecdc ch\u1ec9 v\u00ec thi\u1ebfu <\/span>k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/b> chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n

Th\u1ef1c t\u1ebf cho th\u1ea5y, h\u01a1n 70% doanh s\u1ed1 c\u1ee7a c\u00e1c Top Sales B\u0110S \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng c\u0169 ho\u1eb7c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u0169 gi\u1edbi thi\u1ec7u. V\u1eady \u0111\u00e2u l\u00e0 b\u00ed quy\u1ebft \u0111\u1ec3 gi\u1eef ch\u00e2n nh\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0 bi\u1ebfn h\u1ecd th\u00e0nh “c\u1ed7 m\u00e1y mang l\u1ea1i doanh s\u1ed1” cho b\u1ea1n?<\/span><\/p>\n

V\u00ec sao k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u1ea1i quy\u1ebft \u0111\u1ecbnh th\u00e0nh b\u1ea1i?<\/b><\/h2>\n

B\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u00e0 ph\u00e2n kh\u00fac t\u00e0i s\u1ea3n cao c\u1ea5p v\u1edbi chu k\u1ef3 quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng k\u00e9o d\u00e0i. Vi\u1ec7c s\u1edf h\u1eefu <\/span>k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u0111s<\/b> b\u00e0i b\u1ea3n mang l\u1ea1i 3 l\u1ee3i th\u1ebf c\u1ea1nh tranh sinh t\u1eed:<\/span><\/p>\n

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  1. Kh\u00e1ch h\u00e0ng B\u0110S mua ni\u1ec1m tin tr\u01b0\u1edbc khi mua t\u00e0i s\u1ea3n:<\/b> Nh\u00e0 \u0111\u1ea7u t\u01b0 kh\u00f4ng ch\u1ec9 ch\u1ecdn d\u1ef1 \u00e1n, h\u1ecd ch\u1ecdn ng\u01b0\u1eddi \u0111\u1ed3ng h\u00e0nh. M\u1ed9t quy tr\u00ecnh ch\u0103m s\u00f3c t\u1eadn t\u00e2m s\u1ebd gi\u00fap b\u1ea1n ch\u1ee9ng minh n\u0103ng l\u1ef1c v\u00e0 s\u1ef1 trung th\u1ef1c.<\/span><\/li>\n
  2. T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed Marketing (CAC):<\/b> Chi ph\u00ed t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi trong ng\u00e0nh B\u0110S cao g\u1ea5p 5\u20137 l\u1ea7n so v\u1edbi vi\u1ec7c ch\u0103m s\u00f3c l\u1ea1i kh\u00e1ch h\u00e0ng c\u0169. M\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 mua ti\u1ebfp s\u1ea3n ph\u1ea9m th\u1ee9 2, th\u1ee9 3 ho\u1eb7c gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n.<\/span><\/li>\n
  3. X\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u c\u00e1 nh\u00e2n b\u1ec1n v\u1eefng:<\/b> Trong th\u1ecb tr\u01b0\u1eddng thanh l\u1ecdc m\u1ea1nh m\u1ebd, nh\u1eefng nh\u00e0 m\u00f4i gi\u1edbi s\u1edf h\u1eefu d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc s\u1ebd t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c uy t\u00edn l\u00e2u d\u00e0i, s\u1ed1ng kh\u1ecfe v\u1edbi ngh\u1ec1 b\u1ea5t ch\u1ea5p th\u1ecb tr\u01b0\u1eddng bi\u1ebfn \u0111\u1ed9ng.<\/span><\/li>\n<\/ol>\n
    \"\u1ea2nh
    \u1ea2nh 1: v\u00ec sao k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u1ea1i quy\u1ebft \u0111\u1ecbnh th\u00e0nh b\u1ea1i<\/figcaption><\/figure>\n

    Top 7+ K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111\u1ec9nh cao t\u1eeb chuy\u00ean gia<\/b><\/h2>\n

    \u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 m\u00f4i gi\u1edbi B\u0110S tri\u1ec7u \u0111\u00f4, b\u1ea1n c\u1ea7n r\u00e8n luy\u1ec7n v\u00e0 l\u00e0m ch\u1ee7 7 k\u1ef9 n\u0103ng c\u1ed1t l\u00f5i d\u01b0\u1edbi \u0111\u00e2y:<\/span><\/p>\n

    1. K\u1ef9 n\u0103ng l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng v\u00e0 th\u1ea5u hi\u1ec3u nhu c\u1ea7u th\u1ef1c t\u1ebf<\/b><\/h3>\n

    L\u1ed7i ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c Sales m\u1edbi l\u00e0 n\u00f3i qu\u00e1 nhi\u1ec1u v\u1ec1 \u01b0u \u0111i\u1ec3m d\u1ef1 \u00e1n m\u00e0 qu\u00ean m\u1ea5t kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 c\u1ea7n g\u00ec. K\u1ef9 n\u0103ng l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng gi\u00fap b\u1ea1n ph\u00e2n bi\u1ec7t:<\/span><\/p>\n

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    • Nhu c\u1ea7u b\u1ed9c l\u1ed9:<\/b> “T\u00f4i mu\u1ed1n mua c\u0103n h\u1ed9 2 ph\u00f2ng ng\u1ee7 gi\u00e1 d\u01b0\u1edbi 3 t\u1ef7.”<\/span><\/li>\n
    • Nhu c\u1ea7u \u1ea9n gi\u1ea5u:<\/b> Kh\u00e1ch h\u00e0ng mu\u1ed1n mua cho con \u0111i h\u1ecdc \u0110\u1ea1i h\u1ecdc, ho\u1eb7c mua \u0111\u1ec3 \u0111\u1ea7u t\u01b0 t\u00edch s\u1ea3n cho thu\u00ea c\u00f3 d\u00f2ng ti\u1ec1n \u1ed5n \u0111\u1ecbnh.<\/span><\/li>\n<\/ul>\n

      Khi hi\u1ec3u \u0111\u00fang “\u0111i\u1ec3m \u0111au” (Pain point) v\u00e0 t\u00e0i ch\u00ednh th\u1ef1c t\u1ebf, b\u1ea1n s\u1ebd \u0111\u01b0a ra gi\u1ea3i ph\u00e1p B\u0110S ch\u00ednh x\u00e1c thay v\u00ec t\u01b0 v\u1ea5n tr\u00e0n lan.<\/span><\/p>\n

      \"\u1ea2nh
      \u1ea2nh 2: top 7+ k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111\u1ec9nh cao t\u1eeb chuy\u00ean gia<\/figcaption><\/figure>\n

      2. K\u1ef9 n\u0103ng am hi\u1ec3u s\u00e2u s\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m & Ph\u00e1p l\u00fd B\u0110S<\/b><\/h3>\n

      T\u01b0 v\u1ea5n B\u0110S \u0111\u00f2i h\u1ecfi h\u00e0m l\u01b0\u1ee3ng tri th\u1ee9c cao. B\u1ea1n kh\u00f4ng th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 n\u1ebfu kh\u00f4ng n\u1eafm r\u00f5:<\/span><\/p>\n

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      • Quy ho\u1ea1ch h\u1ea1 t\u1ea7ng giao th\u00f4ng xung quanh d\u1ef1 \u00e1n trong 3\u20135 n\u0103m t\u1edbi.<\/span><\/li>\n
      • Ph\u00e1p l\u00fd d\u1ef1 \u00e1n: S\u1ed5 h\u1ed3ng, quy ho\u1ea1ch 1\/500, gi\u1ea5y ph\u00e9p x\u00e2y d\u1ef1ng, th\u1eddi h\u1ea1n s\u1edf h\u1eefu.<\/span><\/li>\n
      • B\u00e0i to\u00e1n t\u00e0i ch\u00ednh: Ti\u1ebfn \u0111\u1ed9 thanh to\u00e1n, ch\u00ednh s\u00e1ch \u00e2n h\u1ea1n n\u1ee3 g\u1ed1c, l\u00e3i su\u1ea5t ng\u00e2n h\u00e0ng.<\/span><\/li>\n<\/ul>\n

        S\u1ef1 am hi\u1ec3u chuy\u00ean s\u00e2u s\u1ebd bi\u1ebfn b\u1ea1n th\u00e0nh m\u1ed9t <\/span>c\u1ed1 v\u1ea5n \u0111\u1ea7u t\u01b0<\/b> trong m\u1eaft kh\u00e1ch h\u00e0ng ch\u1ee9 kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ng\u01b0\u1eddi \u0111i b\u00e1n h\u00e0ng.<\/span><\/p>\n

        3. K\u1ef9 n\u0103ng ph\u00e2n lo\u1ea1i v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng (Customer Profiling)<\/b><\/h3>\n

        Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 c\u00e1ch ch\u0103m s\u00f3c gi\u1ed1ng nhau. Vi\u1ec7c s\u1edf h\u1eefu <\/span>k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/b> chuy\u00ean nghi\u1ec7p th\u1ec3 hi\u1ec7n \u1edf kh\u1ea3 n\u0103ng ph\u00e2n lo\u1ea1i Data:<\/span><\/p>\n

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        • Kh\u00e1ch h\u00e0ng N\u00f3ng (Hot Lead):<\/b> T\u00e0i ch\u00ednh c\u00f3 s\u1eb5n, c\u00f3 nhu c\u1ea7u mua g\u1ea5p -> C\u1ea7n theo s\u00e1t daily, ch\u1ed1t l\u1ecbch xem nh\u00e0\/d\u1ef1 \u00e1n th\u1ef1c t\u1ebf ngay.<\/span><\/li>\n
        • Kh\u00e1ch h\u00e0ng \u1ea4m (Warm Lead):<\/b> \u0110ang ph\u00e2n v\u00e2n, so s\u00e1nh d\u1ef1 \u00e1n -> Cung c\u1ea5p th\u00eam ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng, b\u00e0i to\u00e1n d\u00f2ng ti\u1ec1n \u0111\u1ecbnh k\u1ef3.<\/span><\/li>\n
        • Kh\u00e1ch h\u00e0ng L\u1ea1nh (Cold Lead):<\/b> Ch\u1ec9 m\u1edbi tham kh\u1ea3o gi\u00e1 -> Gi\u1eef k\u1ebft n\u1ed1i nh\u1eb9 nh\u00e0ng qua Zalo\/Email, g\u1eedi tin t\u1ee9c h\u1ea1 t\u1ea7ng h\u00e0ng th\u00e1ng.<\/span><\/li>\n<\/ul>\n

          4. K\u1ef9 n\u0103ng giao ti\u1ebfp, \u0111\u00e0m ph\u00e1n v\u00e0 x\u1eed l\u00fd t\u1eeb ch\u1ed1i<\/b><\/h3>\n

          Trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c, vi\u1ec7c kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 cao, v\u1ecb tr\u00ed xa, ho\u1eb7c lo ng\u1ea1i ph\u00e1p l\u00fd l\u00e0 \u0111i\u1ec1u di\u1ec5n ra h\u00e0ng ng\u00e0y.<\/span><\/p>\n

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          • Quy t\u1eafc v\u00e0ng:<\/b> Kh\u00f4ng bao gi\u1edd tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
          • Gi\u1ea3i ph\u00e1p:<\/b> \u0110\u1ed3ng c\u1ea3m -> \u0110\u1eb7t c\u00e2u h\u1ecfi khai th\u00e1c nguy\u00ean nh\u00e2n -> \u0110\u01b0a ra d\u1eef li\u1ec7u ch\u1ee9ng minh (v\u00ed d\u1ee5: So s\u00e1nh gi\u00e1 \u0111\u1ea5t c\u00e1c khu v\u1ef1c l\u00e2n c\u1eadn, ph\u00e2n t\u00edch bi\u00ean \u0111\u1ed9 t\u0103ng gi\u00e1 khi \u0111\u01b0\u1eddng cao t\u1ed1c ho\u00e0n th\u00e0nh).<\/span><\/li>\n<\/ul>\n

            5. K\u1ef9 n\u0103ng \u0111\u1ed3ng c\u1ea3m v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n<\/b><\/h3>\n

            H\u00e3y ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng s\u1ef1 ch\u00e2n th\u00e0nh. \u0110\u1eebng ch\u1ec9 li\u00ean l\u1ea1c khi d\u1ef1 \u00e1n ra h\u00e0ng m\u1edbi hay khi c\u1ea7n \u00e9p c\u1ecdc.<\/span><\/p>\n

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            • G\u1eedi l\u1eddi ch\u00fac m\u1eebng ch\u00e2n th\u00e0nh v\u00e0o ng\u00e0y sinh nh\u1eadt, d\u1ecbp L\u1ec5\/T\u1ebft.<\/span><\/li>\n
            • T\u01b0\u01a1ng t\u00e1c nh\u1eb9 nh\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i (Facebook, Zalo) c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
            • Chia s\u1ebb nh\u1eefng th\u00f4ng tin ngo\u00e0i B\u0110S m\u00e0 kh\u00e1ch quan t\u00e2m (Tr\u01b0\u1eddng h\u1ecdc cho con, phong th\u1ee7y, c\u01a1 h\u1ed9i \u0111\u1ea7u t\u01b0 kinh doanh kh\u00e1c).<\/span><\/li>\n<\/ul>\n

              6. K\u1ef9 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

              M\u1ed7i nh\u00e0 \u0111\u1ea7u t\u01b0 c\u00f3 phong c\u00e1ch l\u00e0m vi\u1ec7c kh\u00e1c nhau. Kh\u00e1ch h\u00e0ng l\u1edbn tu\u1ed5i th\u01b0\u1eddng th\u00edch g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp ho\u1eb7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i. Trong khi \u0111\u00f3, c\u00e1c nh\u00e0 \u0111\u1ea7u t\u01b0 tr\u1ebb b\u1eadn r\u1ed9n l\u1ea1i \u01b0u ti\u00ean nh\u1eadn b\u00e1o c\u00e1o ph\u00e2n t\u00edch qua Zalo\/PDF ho\u1eb7c Email. Vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a k\u00eanh li\u00ean l\u1ea1c v\u00e0 n\u1ed9i dung t\u01b0 v\u1ea5n s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng t\u1ed1i \u0111a.<\/span><\/p>\n

              7. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian v\u00e0 theo s\u00e1t (Follow-up) chu\u1ea9n x\u00e1c<\/b><\/h3>\n

              “Th\u1eddi \u0111i\u1ec3m v\u00e0ng” \u0111\u1ec3 nh\u1eafn tin ho\u1eb7c g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng sau l\u1ea7n g\u1eb7p \u0111\u1ea7u ti\u00ean l\u00e0 trong v\u00f2ng <\/span>24 gi\u1edd<\/b>. Tuy nhi\u00ean, follow-up kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 l\u00e0m phi\u1ec1n. B\u1ea1n lu\u00f4n c\u1ea7n c\u00f3 <\/span>l\u00fd do ch\u00ednh \u0111\u00e1ng<\/b> m\u1ed7i khi li\u00ean h\u1ec7:<\/span><\/p>\n

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              • \u201cEm g\u1eedi anh\/ch\u1ecb ti\u1ebfn \u0111\u1ed9 thi c\u00f4ng m\u1edbi nh\u1ea5t tu\u1ea7n n\u00e0y.\u201d<\/span><\/i><\/li>\n
              • \u201cC\u0110T v\u1eeba ra ch\u00ednh s\u00e1ch chi\u1ebft kh\u1ea5u m\u1edbi 2% d\u00e0nh ri\u00eang cho 10 c\u0103n ngo\u1ea1i giao, em g\u1eedi anh\/ch\u1ecb tham kh\u1ea3o.\u201d<\/span><\/i><\/li>\n<\/ul>\n

                Quy tr\u00ecnh 3 giai \u0111o\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n chu\u1ea9n ISO<\/b><\/h2>\n

                \u0110\u1ec3 h\u1ec7 th\u1ed1ng h\u00f3a c\u00f4ng vi\u1ec7c, nh\u00e0 m\u00f4i gi\u1edbi n\u00ean \u00e1p d\u1ee5ng <\/span>quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/b> theo 3 giai \u0111o\u1ea1n d\u01b0\u1edbi \u0111\u00e2y:<\/span><\/p>\n\n\n\n\n\n\n
                Giai \u0111o\u1ea1n<\/b><\/td>\nM\u1ee5c ti\u00eau ch\u00ednh<\/b><\/td>\nH\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3<\/b><\/td>\n<\/tr>\n
                1. Tr\u01b0\u1edbc b\u00e1n h\u00e0ng (Pre-sales)<\/b><\/td>\nT\u1ea1o s\u1ef1 ch\u00fa \u00fd & D\u1ef1ng x\u00e2y ni\u1ec1m tin<\/span><\/td>\n– G\u1eedi Brochure, thi\u1ebft k\u1ebf 3D, ph\u00e2n t\u00edch quy ho\u1ea1ch.<\/span><\/p>\n

                – \u0110\u01b0a \u0111\u00f3n kh\u00e1ch \u0111i xem th\u1ef1c \u0111\u1ecba (Site tour) chu \u0111\u00e1o.<\/span><\/p>\n

                – T\u01b0 v\u1ea5n ph\u01b0\u01a1ng \u00e1n vay ng\u00e2n h\u00e0ng t\u1ed1i \u01b0u.<\/span><\/td>\n<\/tr>\n

                2. Trong b\u00e1n h\u00e0ng (In-sales)<\/b><\/td>\nH\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh & Ch\u1ed1t c\u1ecdc<\/span><\/td>\n– H\u1ed7 tr\u1ee3 th\u1ee7 t\u1ee5c \u0111\u1eb7t c\u1ecdc, k\u00fd h\u1ee3p \u0111\u1ed3ng mua b\u00e1n (H\u0110MB).<\/span><\/p>\n

                – Gi\u1ea3i \u0111\u00e1p c\u00e1c \u0111i\u1ec1u kho\u1ea3n ph\u00e1p l\u00fd ph\u1ee9c t\u1ea1p.<\/span><\/p>\n

                – Gi\u1eef tinh th\u1ea7n tho\u1ea3i m\u00e1i, kh\u00f4ng g\u00e2y \u00e1p l\u1ef1c c\u01b0\u1ee1ng \u00e9p kh\u00e1ch.<\/span><\/td>\n<\/tr>\n

                3. Sau b\u00e1n h\u00e0ng (After-sales)<\/b><\/td>\nGi\u1eef ch\u00e2n & Khai th\u00e1c referral<\/span><\/td>\n– C\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n \u0111\u1ecbnh k\u1ef3 th\u00e1ng\/qu\u00fd.<\/span><\/p>\n

                – H\u1ed7 tr\u1ee3 b\u00e0n giao nh\u00e0, l\u00e0m s\u1ed5 \u0111\u1ecf, t\u00ecm kh\u00e1ch thu\u00ea l\u1ea1i.<\/span><\/p>\n

                – T\u1eb7ng qu\u00e0 tri \u00e2n c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                \"\u1ea2nh
                \u1ea2nh 3: quy tr\u00ecnh 3 giai \u0111o\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n chu\u1ea9n iso<\/figcaption><\/figure>\n

                <\/h2>\n

                M\u1eabu k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111a k\u00eanh<\/b><\/h2>\n

                1. K\u1ecbch b\u1ea3n qua Zalo \/ Tin nh\u1eafn SMS (G\u1eedi b\u00e1o c\u00e1o th\u1ecb tr\u01b0\u1eddng)<\/b><\/h3>\n

                N\u1ed9i dung:<\/b><\/p>\n

                “Em ch\u00e0o Anh\/Ch\u1ecb [T\u00ean]! Em [T\u00ean Sales] b\u00ean [T\u00ean C\u00f4ng ty\/D\u1ef1 \u00e1n]. H\u00f4m nay C\u0110T v\u1eeba c\u1eadp nh\u1eadt video ti\u1ebfn \u0111\u1ed9 thi c\u00f4ng h\u1ea1 t\u1ea7ng tuy\u1ebfn \u0111\u01b0\u1eddng [A] ngay tr\u01b0\u1edbc d\u1ef1 \u00e1n [B]. \u0110\u00fang nh\u01b0 d\u1ef1 ki\u1ebfn, h\u1ea1 t\u1ea7ng \u0111ang ho\u00e0n thi\u1ec7n r\u1ea5t nhanh. Em g\u1eedi anh\/ch\u1ecb clip ng\u1eafn 1 ph\u00fat tham kh\u1ea3o d\u00f2ng ti\u1ec1n \u0111\u1ea7u t\u01b0 nh\u00e9: [Link Zalo\/Drive]. Ch\u00fac Anh\/Ch\u1ecb m\u1ed9t tu\u1ea7n l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3!”<\/span><\/i><\/p>\n

                2. K\u1ecbch b\u1ea3n qua \u0110i\u1ec7n tho\u1ea1i (Ch\u0103m s\u00f3c Data c\u0169)<\/b><\/h3>\n

                N\u1ed9i dung:<\/b><\/p>\n

                “Alo em ch\u00e0o anh [T\u00ean], em [T\u00ean Sales] tr\u01b0\u1edbc c\u00f3 h\u1ed7 tr\u1ee3 anh t\u00ecm hi\u1ec3u c\u0103n h\u1ed9 t\u1ea1i [D\u1ef1 \u00e1n X] \u0111\u00e2y \u1ea1. D\u1ea1o n\u00e0y c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a anh v\u1eabn t\u1ed1t ch\u1ee9 \u1ea1? Anh [T\u00ean] \u01a1i, th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c [Y] v\u1eeba c\u00f3 th\u00f4ng tin quy ho\u1ea1ch m\u1edbi chu\u1ea9n b\u1ecb kh\u1edfi c\u00f4ng c\u1ea7u [Z], em nh\u1edb anh t\u1eebng r\u1ea5t quan t\u00e2m khu n\u00e0y n\u00ean mu\u1ed1n chia s\u1ebb nhanh v\u1edbi anh t\u1ea7m 2 ph\u00fat \u0111\u1ec3 anh n\u1eafm th\u00f4ng tin \u0111\u1ea7u t\u01b0 \u1ea1…”<\/span><\/i><\/p>\n

                Top 3 Sai l\u1ea7m kinh \u0111i\u1ec3n l\u00e0m m\u1ea5t kh\u00e1ch h\u00e0ng B\u0110S<\/b><\/h2>\n
                  \n
                1. Bi\u1ebfn m\u1ea5t sau khi ch\u1ed1t c\u1ecdc xong:<\/b> \u0110\u00e2y l\u00e0 sai l\u1ea7m ph\u1ed5 bi\u1ebfn nh\u1ea5t khi\u1ebfn b\u1ea1n m\u1ea5t \u0111i to\u00e0n b\u1ed9 m\u1ea1ng l\u01b0\u1edbi kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u v\u1ec1 sau.<\/span><\/li>\n
                2. Th\u1ed5i ph\u1ed3ng th\u00f4ng tin, h\u1ee9a h\u1eb9n phi th\u1ef1c t\u1ebf:<\/b> H\u1ee9a h\u1eb9n cam k\u1ebft l\u1ee3i nhu\u1eadn qu\u00e1 cao ho\u1eb7c n\u00f3i sai th\u1eddi gian b\u00e0n giao nh\u00e0 s\u1ebd ph\u00e1 h\u1ee7y ho\u00e0n to\u00e0n uy t\u00edn c\u00e1 nh\u00e2n c\u1ee7a b\u1ea1n.<\/span><\/li>\n
                3. Ch\u0103m s\u00f3c d\u1ed3n d\u1eadp g\u00e2y phi\u1ec1n h\u00e0:<\/b> G\u1ecdi \u0111i\u1ec7n li\u00ean t\u1ee5c v\u00e0o gi\u1edd ngh\u1ec9 tr\u01b0a, gi\u1edd \u0103n t\u1ed1i ho\u1eb7c khi kh\u00e1ch h\u00e0ng \u0111ang h\u1ecdp s\u1ebd t\u1ea1o \u1ea5n t\u01b0\u1ee3ng x\u1ea5u.<\/span><\/li>\n<\/ol>\n

                  \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

                  Trong k\u1ef7 nguy\u00ean s\u1ed1, vi\u1ec7c qu\u1ea3n l\u00fd h\u00e0ng tr\u0103m Data kh\u00e1ch h\u00e0ng b\u1eb1ng s\u1ed5 s\u00e1ch tay l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3. Top Sales lu\u00f4n s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 CRM (Customer Relationship Management) chuy\u00ean d\u1ee5ng cho B\u0110S nh\u01b0 <\/span>Flyser, CRMViet, GetFly<\/span><\/i> \u0111\u1ec3:<\/span><\/p>\n

                    \n
                  • L\u01b0u tr\u1eef chi ti\u1ebft l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi, s\u1edf th\u00edch, ng\u00e0y sinh nh\u1eadt c\u1ee7a t\u1eebng kh\u00e1ch.<\/span><\/li>\n
                  • C\u00e0i \u0111\u1eb7t l\u1ecbch nh\u1eafc t\u1ef1 \u0111\u1ed9ng ch\u0103m s\u00f3c l\u1ea1i sau 3 ng\u00e0y, 7 ng\u00e0y, 30 ng\u00e0y.<\/span><\/li>\n
                  • T\u1ef1 \u0111\u1ed9ng h\u00f3a g\u1eedi Email\/Zalo Marketing b\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n.<\/span><\/li>\n<\/ul>\n

                    C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQ)<\/b><\/h2>\n
                      \n
                    1. T\u1ea7n su\u1ea5t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B\u0110S bao nhi\u00eau l\u00e0 h\u1ee3p l\u00fd?<\/b><\/li>\n<\/ol>\n

                      Tr\u1ea3 l\u1eddi:<\/span><\/i> V\u1edbi kh\u00e1ch h\u00e0ng N\u00f3ng, t\u1ea7n su\u1ea5t l\u00e0 1-2 ng\u00e0y\/l\u1ea7n. V\u1edbi kh\u00e1ch h\u00e0ng \u1ea4m l\u00e0 1 tu\u1ea7n\/l\u1ea7n. V\u1edbi kh\u00e1ch h\u00e0ng L\u1ea1nh ho\u1eb7c kh\u00e1ch h\u00e0ng c\u0169, t\u1ea7n su\u1ea5t h\u1ee3p l\u00fd l\u00e0 2-4 tu\u1ea7n\/l\u1ea7n b\u1eb1ng c\u00e1c th\u00f4ng tin gi\u00e1 tr\u1ecb v\u1ec1 th\u1ecb tr\u01b0\u1eddng ho\u1eb7c l\u1eddi ch\u00fac d\u1ecbp l\u1ec5.<\/span><\/p>\n

                        \n
                      1. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u0103m s\u00f3c l\u1ea1i danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u0169 \u0111\u00e3 l\u00e2u kh\u00f4ng t\u01b0\u01a1ng t\u00e1c?<\/b><\/li>\n<\/ol>\n

                        Tr\u1ea3 l\u1eddi:<\/span><\/i> \u0110\u1eebng b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c b\u00e1n h\u00e0ng ngay. H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng m\u1ed9t l\u00fd do kh\u00e1ch quan nh\u01b0: G\u1eedi t\u1eb7ng b\u00e1o c\u00e1o ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng B\u0110S qu\u00fd m\u1edbi, g\u1eedi thi\u1ec7p ch\u00fac m\u1eebng sinh nh\u1eadt, ho\u1eb7c tham kh\u1ea3o \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u1ec1 m\u1ed9t khu v\u1ef1c B\u0110S m\u00e0 b\u1ea1n bi\u1ebft h\u1ecd c\u00f3 kinh nghi\u1ec7m.<\/span><\/p>\n

                        K\u1ebft lu\u1eadn<\/b><\/h2>\n

                        Th\u00e0nh c\u00f4ng trong ngh\u1ec1 m\u00f4i gi\u1edbi B\u0110S kh\u00f4ng \u0111\u1ebfn t\u1eeb may m\u1eafn, n\u00f3 \u0111\u1ebfn t\u1eeb s\u1ef1 r\u00e8n luy\u1ec7n b\u1ec1n b\u1ec9. Vi\u1ec7c l\u00e0m ch\u1ee7 <\/span>k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/b> s\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng m\u1ed9t t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh, mang l\u1ea1i ngu\u1ed3n thu nh\u1eadp th\u1ee5 \u0111\u1ed9ng v\u00e0 b\u1ec1n v\u1eefng theo th\u1eddi gian.<\/span><\/p>\n

                         <\/p>\n","protected":false},"excerpt":{"rendered":"

                        Trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S), m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 gi\u00e1 tr\u1ecb t\u1eeb h\u00e0ng t\u1ef7 \u0111\u1ebfn h\u00e0ng ch\u1ee5c t\u1ef7 \u0111\u1ed3ng, giao d\u1ecbch kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c “mua… <\/p>\n","protected":false},"author":1,"featured_media":39044,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-39020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=39020"}],"version-history":[{"count":3,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39020\/revisions"}],"predecessor-version":[{"id":39047,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39020\/revisions\/39047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/39044"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=39020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=39020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=39020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}