{"id":39530,"date":"2026-09-28T14:24:34","date_gmt":"2026-09-28T07:24:34","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=39530"},"modified":"2026-09-28T14:24:34","modified_gmt":"2026-09-28T07:24:34","slug":"crm-bds-co-tinh-nang-call-center","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/crm-bds-co-tinh-nang-call-center","title":{"rendered":"Top 5 CRM B\u0110S C\u00f3 T\u00ednh N\u0103ng Call Center Chuy\u00ean Nghi\u1ec7p Cho S\u00e0n M\u00f4i Gi\u1edbi"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ea1nh tranh gay g\u1eaft, telesales v\u1eabn l\u00e0 k\u00eanh ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng mang l\u1ea1i t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i cao h\u00e0ng \u0111\u1ea7u. Tuy nhi\u00ean, vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 g\u1ecdi \u0111i\u1ec7n b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p th\u1ee7 c\u00f4ng khi\u1ebfn c\u00e1c s\u00e0n m\u00f4i gi\u1edbi \u0111\u1ed1i m\u1eb7t v\u1edbi v\u00f4 v\u00e0n th\u00e1ch th\u1ee9c: t\u1ed1n th\u1eddi gian quay s\u1ed1, kh\u00f4ng ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, v\u00e0 d\u1ec5 b\u1ecb r\u00f2 r\u1ec9 data khi nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c.<\/span><\/p>\n

Gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u nh\u1ea5t hi\u1ec7n nay ch\u00ednh l\u00e0 \u1ee9ng d\u1ee5ng <\/span>CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center<\/b>. S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed5ng \u0111\u00e0i \u1ea3o gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a 80% quy tr\u00ecnh telesales, t\u0103ng 300% hi\u1ec7u su\u1ea5t cu\u1ed9c g\u1ecdi v\u00e0 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u tuy\u1ec7t \u0111\u1ed1i.<\/span><\/p>\n

B\u00e0i vi\u1ebft n\u00e0y s\u1ebd ph\u00e2n t\u00edch chi ti\u1ebft l\u1ee3i \u00edch, c\u00e1c t\u00ednh n\u0103ng c\u1ed1t l\u00f5i v\u00e0 g\u1ee3i \u00fd danh s\u00e1ch ph\u1ea7n m\u1ec1m <\/span>CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center<\/b> t\u1ed1t nh\u1ea5t hi\u1ec7n nay gi\u00fap doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p.<\/span><\/p>\n

1. T\u1ea1i Sao S\u00e0n B\u0110S C\u1ea7n CRM T\u00edch H\u1ee3p T\u00ednh N\u0103ng Call Center?<\/b><\/h2>\n

1.1. Th\u1ef1c tr\u1ea1ng telesales trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n truy\u1ec1n th\u1ed1ng<\/b><\/h3>\n

\u0110a s\u1ed1 c\u00e1c s\u00e0n giao d\u1ecbch B\u0110S quy m\u00f4 v\u1eeba v\u00e0 nh\u1ecf hi\u1ec7n nay v\u1eabn \u0111ang g\u1eb7p ph\u1ea3i c\u00e1c \u0111i\u1ec3m ngh\u1ebdn nghi\u00eam tr\u1ecdng:<\/span><\/p>\n

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  • L\u00e3ng ph\u00ed th\u1eddi gian:<\/b> Nh\u00e2n vi\u00ean m\u00f4i gi\u1edbi ph\u1ea3i nh\u1eadp t\u1eebng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i l\u00ean \u0111i\u1ec7n tho\u1ea1i c\u00e1 nh\u00e2n \u0111\u1ec3 g\u1ecdi. B\u1ecb gi\u00e1n \u0111o\u1ea1n b\u1edfi c\u00e1c s\u1ed1 m\u00e1y b\u1eadn, s\u1ed1 kh\u00f4ng t\u1ed3n t\u1ea1i.<\/span><\/li>\n
  • M\u1ea5t ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng:<\/b> Nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng th\u1ec3 bi\u1ebft nh\u00e2n vi\u00ean \u0111\u00e3 t\u01b0 v\u1ea5n nh\u1eefng g\u00ec, k\u1ecbch b\u1ea3n telesales c\u00f3 \u0111\u00fang chu\u1ea9n kh\u00f4ng hay v\u00ec sao kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i.<\/span><\/li>\n
  • M\u1ea5t data kh\u00e1ch h\u00e0ng:<\/b> Khi nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c, to\u00e0n b\u1ed9 danh s\u00e1ch hotline v\u00e0 l\u1ecbch s\u1eed trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u01b0\u1eddng b\u1ecb mang \u0111i ho\u1eb7c th\u1ea5t tho\u00e1t.<\/span><\/li>\n<\/ul>\n
    \"\u1ea2nh
    \u1ea2nh 1: t\u1ea1i sao s\u00e0n b\u0111s c\u1ea7n crm t\u00edch h\u1ee3p t\u00ednh n\u0103ng call center<\/figcaption><\/figure>\n

    1.2. L\u1ee3i \u00edch \u0111\u1ed9t ph\u00e1 khi CRM B\u0110S t\u00edch h\u1ee3p Call Center<\/b><\/h3>\n

    Vi\u1ec7c tri\u1ec3n khai ph\u1ea7n m\u1ec1m <\/span>CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center<\/b> gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u00ean nh\u1edd nh\u1eefng l\u1ee3i \u00edch v\u01b0\u1ee3t tr\u1ed9i:<\/span><\/p>\n

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    • G\u1ecdi \u0111i\u1ec7n 1-Click (Click-to-Call):<\/b> Sale ch\u1ec9 c\u1ea7n b\u1ea5m v\u00e0o s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ngay tr\u00ean giao di\u1ec7n CRM \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi l\u1eadp t\u1ee9c, t\u0103ng s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi l\u00ean g\u1ea5p 2 – 3 l\u1ea7n m\u1ed7i ng\u00e0y.<\/span><\/li>\n
    • Hi\u1ec3n th\u1ecb th\u00f4ng tin th\u00f4ng minh (Pop-up):<\/b> Khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn, m\u00e0n h\u00ecnh t\u1ef1 \u0111\u1ed9ng b\u1eadt pop-up hi\u1ec3n th\u1ecb t\u00ean, nhu c\u1ea7u (mua\/thanh l\u00fd\/\u0111\u1ea7u t\u01b0), d\u1ef1 \u00e1n \u0111ang quan t\u00e2m v\u00e0 l\u1ecbch s\u1eed l\u00e0m vi\u1ec7c tr\u01b0\u1edbc \u0111\u00f3.<\/span><\/li>\n
    • L\u01b0u tr\u1eef & T\u1ef1 \u0111\u1ed9ng ghi \u00e2m:<\/b> To\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c l\u01b0u file ghi \u00e2m t\u1ef1 \u0111\u1ed9ng tr\u00ean CRM, gi\u00fap qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng l\u1eafng nghe, \u0111\u00e1nh gi\u00e1 KPI v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 m\u1edbi.<\/span><\/li>\n
    • B\u1ea3o m\u1eadt d\u1eef li\u1ec7u tuy\u1ec7t \u0111\u1ed1i:<\/b> H\u1ec7 th\u1ed1ng cho ph\u00e9p \u1ea9n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i th\u1eadt c\u1ee7a kh\u00e1ch h\u00e0ng, sale g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp qua CRM m\u00e0 kh\u00f4ng th\u1ec3 xem ho\u1eb7c sao ch\u00e9p data ra ngo\u00e0i.<\/span><\/li>\n<\/ul>\n

      2. C\u00e1c T\u00ednh N\u0103ng Call Center C\u1ea7n C\u00f3 Trong Ph\u1ea7n M\u1ec1m CRM B\u0110S<\/b><\/h2>\n

      \u0110\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t ph\u1ea7n m\u1ec1m <\/span>CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center<\/b> \u0111\u1ea1t chu\u1ea9n, doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd c\u00e1c t\u00ednh n\u0103ng k\u1ef9 thu\u1eadt b\u1eaft bu\u1ed9c sau:<\/span><\/p>\n

      \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u250c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2510<\/span><\/p>\n

      \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u2502 \u00a0 \u00a0 CRM B\u0110S T\u00cdCH H\u1ee2P CALL CENTER \u00a0 \u00a0 \u00a0 \u00a0 \u2502<\/span><\/p>\n

      \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u2514\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u252c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2518<\/span><\/p>\n

      \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u2502<\/span><\/p>\n

      \u00a0\u00a0\u00a0\u250c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u252c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2534\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u252c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2510<\/span><\/p>\n

      \u00a0\u00a0\u00a0\u25bc\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25bc \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25bc\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25bc<\/span><\/p>\n

      [Click-to-Call] \u00a0 [Pop-up \u0110\u1ecbnh Danh] \u00a0 [Ghi \u00c2m & B\u00e1o C\u00e1o]\u00a0 [Gi\u1ecf H\u00e0ng Real-time]<\/span><\/p>\n

      – B\u1ea5m g\u1ecdi 1 gi\u00e2y\u00a0 – Nh\u1eadn di\u1ec7n kh\u00e1ch\u00a0 \u00a0 – \u0110\u00e1nh gi\u00e1 k\u1ecbch b\u1ea3n – Check c\u0103n tr\u1ed1ng<\/span><\/p>\n

      – T\u1ef1 \u0111\u1ed9ng quay s\u1ed1 – Xem l\u1ecbch s\u1eed l\u00e0m vi\u1ec7c- Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi – \u0110\u1eb7t c\u1ecdc ngay l\u00fac g\u1ecdi<\/span><\/p>\n

      2.1. T\u00ednh n\u0103ng Click-to-Call & T\u1ef1 \u0111\u1ed9ng ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi (ACD)<\/b><\/h3>\n

      T\u00ednh n\u0103ng n\u00e0y cho ph\u00e9p t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp t\u1ed5ng \u0111\u00e0i VOIP v\u00e0o CRM. Khi c\u00f3 lead m\u1edbi v\u1ec1 t\u1eeb Facebook Ads, Google Ads ho\u1eb7c Landing Page, h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng ph\u00e2n chia cu\u1ed9c g\u1ecdi cho sale \u0111ang r\u1ea3nh theo c\u01a1 ch\u1ebf v\u00f2ng tr\u00f2n (Round Robin) ho\u1eb7c \u01b0u ti\u00ean ng\u01b0\u1eddi ch\u0103m s\u00f3c c\u0169.<\/span><\/p>\n

      \"\u1ea2nh
      \u1ea2nh 2: c\u00e1c t\u00ednh n\u0103ng call center c\u1ea7n c\u00f3 trong ph\u1ea7n m\u1ec1m crm b\u0111s<\/figcaption><\/figure>\n

      2.2. Pop-up m\u00e0n h\u00ecnh th\u00f4ng tin kh\u00e1ch h\u00e0ng (Smart Screen-pop)<\/b><\/h3>\n

      Ngay khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111i ho\u1eb7c g\u1ecdi \u0111\u1ebfn, m\u1ed9t c\u1eeda s\u1ed5 giao di\u1ec7n s\u1ebd hi\u1ec7n ra cung c\u1ea5p to\u00e0n b\u1ed9 b\u1ee9c ch\u00e2n dung kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

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      • Th\u00f4ng tin c\u00e1 nh\u00e2n, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd.<\/span><\/li>\n
      • Nhu c\u1ea7u t\u00e0i ch\u00ednh, ph\u00e2n kh\u00fac B\u0110S quan t\u00e2m (C\u0103n h\u1ed9, \u0110\u1ea5t n\u1ec1n, Bi\u1ec7t th\u1ef1…).<\/span><\/li>\n
      • C\u00e1c ghi ch\u00fa t\u1eeb nh\u1eefng l\u1ea7n trao \u0111\u1ed5i tr\u01b0\u1edbc.<\/span><\/li>\n<\/ul>\n

        2.3. Tra c\u1ee9u gi\u1ecf h\u00e0ng & \u0110\u1ed3ng b\u1ed9 nhu c\u1ea7u ngay trong l\u00fac g\u1ecdi<\/b><\/h3>\n

        \u0110i\u1ec3m kh\u00e1c bi\u1ec7t c\u1ee7a CRM ng\u00e0nh B\u0110S so v\u1edbi CRM chung l\u00e0 kh\u1ea3 n\u0103ng li\u00ean k\u1ebft Call Center v\u1edbi b\u1ea3ng h\u00e0ng (Gi\u1ecf h\u00e0ng). Ngay trong l\u00fac \u0111\u00e0m tho\u1ea1i, sale c\u00f3 th\u1ec3 m\u1edf s\u01a1 \u0111\u1ed3 m\u1eb7t b\u1eb1ng d\u1ef1 \u00e1n, tra c\u1ee9u c\u0103n c\u00f2n tr\u1ed1ng, check gi\u00e1 v\u00e0 h\u1ed7 tr\u1ee3 gi\u1eef c\u0103n\/\u0111\u1eb7t c\u1ecdc cho kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c.<\/span><\/p>\n

        2.4. L\u01b0u tr\u1eef file ghi \u00e2m & B\u00e1o c\u00e1o ch\u1ec9 s\u1ed1 KPI Call Center<\/b><\/h3>\n

        H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e1c b\u00e1o c\u00e1o tr\u1ef1c quan d\u1ea1ng bi\u1ec3u \u0111\u1ed3 v\u1ec1:<\/span><\/p>\n

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        • T\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng \/ cu\u1ed9c g\u1ecdi nh\u1ee1 \/ m\u00e1y b\u1eadn.<\/span><\/li>\n
        • Th\u1eddi l\u01b0\u1ee3ng trung b\u00ecnh m\u1ed7i cu\u1ed9c g\u1ecdi (AHT – Average Handling Time).<\/span><\/li>\n
        • B\u1ea3ng x\u1ebfp h\u1ea1ng hi\u1ec7u su\u1ea5t telesales c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean theo ng\u00e0y\/t\u1ea7n su\u1ea5t\/doanh s\u1ed1.<\/span><\/li>\n<\/ul>\n

          3. Top C\u00e1c Ph\u1ea7n M\u1ec1m CRM B\u0110S C\u00f3 T\u00ednh N\u0103ng Call Center \u0110\u00e1ng D\u00f9ng Nh\u1ea5t<\/b><\/h2>\n

          3.1. CloudGO CRM \u2013 Gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u Call Center chuy\u00ean s\u00e2u cho B\u0110S<\/b><\/h3>\n

          CloudGO l\u00e0 gi\u1ea3i ph\u00e1p ti\u00ean phong t\u1ea1i Vi\u1ec7t Nam t\u00edch h\u1ee3p s\u00e2u gi\u1eefa ph\u1ea7n m\u1ec1m CRM B\u0110S v\u00e0 h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i VOIP \u0111a k\u00eanh.<\/span><\/p>\n

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          • T\u00ednh n\u0103ng Call Center n\u1ed5i b\u1eadt:<\/b> B\u1ea5m g\u1ecdi 1-click, t\u1ef1 \u0111\u1ed9ng ghi \u00e2m, \u0111\u1ecbnh danh kh\u00e1ch h\u00e0ng khi g\u1ecdi \u0111\u1ebfn, t\u00edch h\u1ee3p b\u1ed9 gi\u1ea3i ph\u00e1p Omnichannel (Zalo, Email, SMS Brandname).<\/span><\/li>\n
          • \u01afu \u0111i\u1ec3m:<\/b> T\u1ed1i \u01b0u h\u00f3a s\u00e2u cho quy tr\u00ecnh ph\u00e2n ph\u1ed1i d\u1ef1 \u00e1n, qu\u1ea3n l\u00fd gi\u1ecf h\u00e0ng real-time, giao di\u1ec7n th\u00e2n thi\u1ec7n b\u1eb1ng ti\u1ebfng Vi\u1ec7t.<\/span><\/li>\n
          • Chi ph\u00ed:<\/b> Linh ho\u1ea1t theo quy m\u00f4 user c\u1ee7a s\u00e0n giao d\u1ecbch.<\/span><\/li>\n<\/ul>\n

            3.2. GetFly CRM B\u0110S<\/b><\/h3>\n

            GetFly t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 telesales cho c\u00e1c doanh nghi\u1ec7p B\u0110S v\u1eeba v\u00e0 nh\u1ecf.<\/span><\/p>\n

              \n
            • T\u00ednh n\u0103ng Call Center n\u1ed5i b\u1eadt:<\/b> T\u00edch h\u1ee3p v\u1edbi nhi\u1ec1u nh\u00e0 cung c\u1ea5p t\u1ed5ng \u0111\u00e0i VOIP t\u1ea1i Vi\u1ec7t Nam, c\u00e0i \u0111\u1eb7t k\u1ecbch b\u1ea3n t\u1ef1 \u0111\u1ed9ng ch\u0103m s\u00f3c sau cu\u1ed9c g\u1ecdi (Auto-marketing).<\/span><\/li>\n
            • \u01afu \u0111i\u1ec3m:<\/b> D\u1ec5 s\u1eed d\u1ee5ng, t\u00ednh n\u0103ng giao vi\u1ec7c v\u00e0 nh\u1eafc l\u1ecbch g\u1ecdi l\u1ea1i cho kh\u00e1ch h\u00e0ng r\u1ea5t hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
            • Nh\u01b0\u1ee3c \u0111i\u1ec3m:<\/b> T\u00ednh n\u0103ng qu\u1ea3n l\u00fd b\u1ea3ng h\u00e0ng\/gi\u1ecf h\u00e0ng B\u0110S ch\u01b0a th\u1ef1c s\u1ef1 chuy\u00ean s\u00e2u nh\u01b0 c\u00e1c CRM chuy\u00ean bi\u1ec7t.<\/span><\/li>\n<\/ul>\n
              \"\u1ea2nh
              \u1ea2nh 3: top c\u00e1c ph\u1ea7n m\u1ec1m crm b\u0111s c\u00f3 t\u00ednh n\u0103ng call center \u0111\u00e1ng d\u00f9ng nh\u1ea5t<\/figcaption><\/figure>\n

              3.3. CRMViet<\/b><\/h3>\n

              CRMViet cung c\u1ea5p gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i Call Center\/Contact Center m\u1ea1nh m\u1ebd k\u1ebft h\u1ee3p v\u1edbi qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng B\u0110S.<\/span><\/p>\n

                \n
              • T\u00ednh n\u0103ng Call Center n\u1ed5i b\u1eadt:<\/b> H\u1ed7 tr\u1ee3 t\u00ednh n\u0103ng Auto-dialer (t\u1ef1 \u0111\u1ed9ng quay s\u1ed1 theo danh s\u00e1ch kh\u00e1ch h\u00e0ng), qu\u1ea3n l\u00fd th\u1ebb ticket h\u1ed7 tr\u1ee3.<\/span><\/li>\n
              • \u01afu \u0111i\u1ec3m:<\/b> H\u1ea1 t\u1ea7ng t\u1ed5ng \u0111\u00e0i \u1ed5n \u0111\u1ecbnh, b\u00e1o c\u00e1o chi ti\u1ebft ch\u1ec9 s\u1ed1 cu\u1ed9c g\u1ecdi.<\/span><\/li>\n
              • Nh\u01b0\u1ee3c \u0111i\u1ec3m:<\/b> C\u1ea7n th\u1eddi gian \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 \u0111\u1ec3 s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o.<\/span><\/li>\n<\/ul>\n

                B\u1ea3ng So S\u00e1nh Chi Ti\u1ebft C\u00e1c Gi\u1ea3i Ph\u00e1p CRM B\u0110S Call Center<\/b><\/h3>\n\n\n\n\n\n\n\n\n
                Ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1<\/b><\/td>\nCloudGO CRM<\/b><\/td>\nGetFly CRM<\/b><\/td>\nCRMViet<\/b><\/td>\n<\/tr>\n
                T\u00ednh n\u0103ng Click-to-Call<\/b><\/td>\nC\u00f3 (R\u1ea5t m\u01b0\u1ee3t)<\/span><\/td>\nC\u00f3<\/span><\/td>\nC\u00f3<\/span><\/td>\n<\/tr>\n
                Pop-up \u0111\u1ecbnh danh kh\u00e1ch<\/b><\/td>\nChi ti\u1ebft (K\u00e8m l\u1ecbch s\u1eed & Nhu c\u1ea7u)<\/span><\/td>\nC\u01a1 b\u1ea3n<\/span><\/td>\nC\u01a1 b\u1ea3n<\/span><\/td>\n<\/tr>\n
                Qu\u1ea3n l\u00fd Gi\u1ecf h\u00e0ng B\u0110S<\/b><\/td>\nC\u00f3 (Real-time)<\/span><\/td>\nT\u00f9y bi\u1ebfn gi\u1edbi h\u1ea1n<\/span><\/td>\nT\u00f9y bi\u1ebfn<\/span><\/td>\n<\/tr>\n
                Ghi \u00e2m & B\u00e1o c\u00e1o KPI<\/b><\/td>\nC\u00f3 (Chuy\u00ean s\u00e2u)<\/span><\/td>\nC\u00f3<\/span><\/td>\nC\u00f3<\/span><\/td>\n<\/tr>\n
                Ph\u00f9 h\u1ee3p cho<\/b><\/td>\nS\u00e0n B\u0110S, Ch\u1ee7 \u0111\u1ea7u t\u01b0<\/span><\/td>\nS\u00e0n B\u0110S v\u1eeba & nh\u1ecf<\/span><\/td>\nDoanh nghi\u1ec7p B\u0110S l\u1edbn<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                4. Quy Tr\u00ecnh 4 B\u01b0\u1edbc Tri\u1ec3n Khai CRM B\u0110S T\u00edch H\u1ee3p Call Center Hi\u1ec7u Qu\u1ea3<\/b><\/h2>\n

                \u0110\u1ec3 \u0111\u01b0a h\u1ec7 th\u1ed1ng <\/span>CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center<\/b> v\u00e0o v\u1eadn h\u00e0nh m\u01b0\u1ee3t m\u00e0, doanh nghi\u1ec7p n\u00ean tu\u00e2n th\u1ee7 quy tr\u00ecnh 4 b\u01b0\u1edbc chu\u1ea9n sau:<\/span><\/p>\n

                  \n
                1. B\u01b0\u1edbc 1: Kh\u1ea3o s\u00e1t nhu c\u1ea7u & Ch\u1ecdn \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i<\/b>
                  \n<\/b>\u0110\u00e1nh gi\u00e1 quy m\u00f4 \u0111\u1ed9i ng\u0169 telesales \u0111\u1ec3 ch\u1ecdn mua \u0111\u1ea7u s\u1ed1 c\u1ed1 \u0111\u1ecbnh (024\/028), \u0111\u1ea7u s\u1ed1 Hotline (1900\/1800) ho\u1eb7c \u0111\u1ea7u s\u1ed1 di \u0111\u1ed9ng doanh nghi\u1ec7p ph\u00f9 h\u1ee3p v\u1edbi CRM.<\/span><\/li>\n
                2. B\u01b0\u1edbc 2: Chu\u1ea9n h\u00f3a & \u0110\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u<\/b>
                  \n<\/b>L\u00e0m s\u1ea1ch file data kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3, ph\u00e2n lo\u1ea1i theo tr\u1ea1ng th\u00e1i (Lead m\u1edbi, Kh\u00e1ch n\u00e9t, Kh\u00e1ch \u0111\u00e3 duy\u1ec7t d\u1ef1 \u00e1n) v\u00e0 t\u1ea3i l\u00ean h\u1ec7 th\u1ed1ng CRM.<\/span><\/li>\n
                3. B\u01b0\u1edbc 3: \u0110\u00e0o t\u1ea1o thao t\u00e1c cho \u0111\u1ed9i ng\u0169 M\u00f4i gi\u1edbi<\/b>
                  \n<\/b>H\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean c\u00e1ch th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi Click-to-Call, t\u1ea1o ghi ch\u00fa sau cu\u1ed9c g\u1ecdi, g\u1eafn tag tr\u1ea1ng th\u00e1i v\u00e0 thao t\u00e1c xem gi\u1ecf h\u00e0ng ngay tr\u00ean giao di\u1ec7n g\u1ecdi.<\/span><\/li>\n
                4. B\u01b0\u1edbc 4: Theo d\u00f5i ch\u1ec9 s\u1ed1 & \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/b>
                  \n<\/b>Qu\u1ea3n l\u00fd \u0111\u1ecbnh k\u1ef3 nghe l\u1ea1i file ghi \u00e2m cu\u1ed9c g\u1ecdi weekly\/monthly \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh k\u1ecbch b\u1ea3n telesales v\u00e0 t\u1ed1i \u01b0u c\u00e1c ch\u1ec9 s\u1ed1 chuy\u1ec3n \u0111\u1ed5i.<\/span><\/li>\n<\/ol>\n

                  5. C\u00e1c C\u00e2u H\u1ecfi Th\u01b0\u1eddng G\u1eb7p (FAQ)<\/b><\/h2>\n

                  CRM B\u0110S c\u00f3 t\u00edch h\u1ee3p \u0111\u01b0\u1ee3c v\u1edbi c\u00e1c \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i hi\u1ec7n c\u00f3 c\u1ee7a doanh nghi\u1ec7p kh\u00f4ng?<\/b><\/h3>\n

                  C\u00f3.<\/b> H\u1ea7u h\u1ebft c\u00e1c ph\u1ea7n m\u1ec1m CRM B\u0110S hi\u1ec7n nay \u0111\u1ec1u c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i API linh ho\u1ea1t v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p t\u1ed5ng \u0111\u00e0i \u1ea3o VOIP t\u1ea1i Vi\u1ec7t Nam (nh\u01b0 CMC, FPT, Viettel, VNTT…). Doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u1eef l\u1ea1i \u0111\u1ea7u s\u1ed1 hotline quen thu\u1ed9c c\u1ee7a m\u00ecnh.<\/span><\/p>\n

                  Chi ph\u00ed tri\u1ec3n khai CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center bao nhi\u00eau?<\/b><\/h3>\n

                  Chi ph\u00ed th\u01b0\u1eddng g\u1ed3m 2 ph\u1ea7n:<\/span><\/p>\n

                    \n
                  1. Chi ph\u00ed ph\u1ea7n m\u1ec1m CRM:<\/b> T\u00ednh theo s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng (User\/th\u00e1ng).<\/span><\/li>\n
                  2. Chi ph\u00ed t\u1ed5ng \u0111\u00e0i VOIP:<\/b> C\u01b0\u1edbc ph\u00ed thu\u00ea \u0111\u1ea7u s\u1ed1 v\u00e0 c\u01b0\u1edbc vi\u1ec5n th\u00f4ng h\u00e0ng th\u00e1ng (th\u01b0\u1eddng ti\u1ebft ki\u1ec7m 30-50% so v\u1edbi g\u1ecdi c\u01b0\u1edbc di \u0111\u1ed9ng th\u00f4ng th\u01b0\u1eddng).<\/span><\/li>\n<\/ol>\n

                    Qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 nghe l\u1ea1i file ghi \u00e2m cu\u1ed9c g\u1ecdi tr\u00ean \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng kh\u00f4ng?<\/b><\/h3>\n

                    C\u00f3.<\/b> C\u00e1c gi\u1ea3i ph\u00e1p CRM hi\u1ec7n \u0111\u1ea1i \u0111\u1ec1u cung c\u1ea5p Mobile App cho c\u1ea3 iOS v\u00e0 Android, cho ph\u00e9p qu\u1ea3n l\u00fd theo d\u00f5i b\u00e1o c\u00e1o th\u1eddi gian th\u1ef1c v\u00e0 nghe l\u1ea1i file ghi \u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a nh\u00e2n vi\u00ean m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/span><\/p>\n

                    6. K\u1ebft Lu\u1eadn<\/b><\/h2>\n

                    \u0110\u1ea7u t\u01b0 v\u00e0o ph\u1ea7n m\u1ec1m <\/span>CRM B\u0110S c\u00f3 t\u00ednh n\u0103ng Call Center<\/b> kh\u00f4ng ch\u1ec9 l\u00e0 gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c tri\u1ec7t \u0111\u1ec3 c\u00e1c h\u1ea1n ch\u1ebf c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p telesales truy\u1ec1n th\u1ed1ng m\u00e0 c\u00f2n l\u00e0 b\u01b0\u1edbc \u0111i chi\u1ebfn l\u01b0\u1ee3c gi\u00fap doanh nghi\u1ec7p gia t\u0103ng n\u0103ng l\u1ef1c c\u1ea1nh tranh, b\u1ea3o m\u1eadt t\u00e0i s\u1ea3n data v\u00e0 b\u1ee9t ph\u00e1 doanh s\u1ed1 b\u00e1n h\u00e0ng.<\/span><\/p>\n

                     <\/p>\n","protected":false},"excerpt":{"rendered":"

                    Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ea1nh tranh gay g\u1eaft, telesales v\u1eabn l\u00e0 k\u00eanh ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng mang l\u1ea1i t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i… <\/p>\n","protected":false},"author":1,"featured_media":39551,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-39530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=39530"}],"version-history":[{"count":4,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39530\/revisions"}],"predecessor-version":[{"id":39553,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39530\/revisions\/39553"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/39551"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=39530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=39530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=39530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}