{"id":39979,"date":"2026-10-14T10:29:30","date_gmt":"2026-10-14T03:29:30","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=39979"},"modified":"2026-10-14T10:29:30","modified_gmt":"2026-10-14T03:29:30","slug":"kich-ban-goi-dien-cham-soc-khach-bds-cu","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/kich-ban-goi-dien-cham-soc-khach-bds-cu","title":{"rendered":"K\u1ecbch B\u1ea3n G\u1ecdi \u0110i\u1ec7n Ch\u0103m S\u00f3c Kh\u00e1ch B\u0110S C\u0169 [M\u1eabu Th\u1ef1c Chi\u1ebfn T\u1ef7 L\u1ec7 Ch\u1ed1t Cao]"},"content":{"rendered":"

H\u1ea7u h\u1ebft m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S) \u0111\u1ec1u s\u1edf h\u1eefu m\u1ed9t “m\u1ecf v\u00e0ng” b\u1ecb b\u1ecf qu\u00ean: <\/span>danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u0169<\/b>. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 t\u1eebng giao d\u1ecbch ho\u1eb7c nh\u1eadn t\u01b0 v\u1ea5n t\u1eeb b\u1ea1n trong qu\u00e1 kh\u1ee9. Tuy nhi\u00ean, r\u00e0o c\u1ea3n l\u1edbn nh\u1ea5t khi\u1ebfn sale ng\u1ea1i nh\u1ea5c m\u00e1y g\u1ecdi l\u1ea1i cho kh\u00e1ch c\u0169 ch\u00ednh l\u00e0 c\u1ea3m gi\u00e1c e ng\u1ea1i, s\u1ee3 l\u00e0m phi\u1ec1n ho\u1eb7c kh\u00f4ng bi\u1ebft ph\u1ea3i b\u1eaft \u0111\u1ea7u c\u00e2u chuy\u1ec7n nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00f4ng g\u01b0\u1ee3ng \u00e9p.<\/span><\/p>\n

M\u1ed9t <\/span>k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169<\/b> chu\u1ea9n ch\u1ec9nh kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n gi\u1eef k\u1ebft n\u1ed1i t\u1ef1 nhi\u00ean m\u00e0 c\u00f2n m\u1edf ra c\u01a1 h\u1ed9i t\u00e1i \u0111\u1ea7u t\u01b0, nh\u1eadn ngu\u1ed3n kh\u00e1ch gi\u1edbi thi\u1ec7u (Referral) ch\u1ea5t l\u01b0\u1ee3ng cao m\u00e0 kh\u00f4ng t\u1ed1n 1 \u0111\u1ed3ng chi ph\u00ed Marketing. B\u00e0i vi\u1ebft n\u00e0y t\u1ed5ng h\u1ee3p tr\u1ecdn b\u1ed9 k\u1ecbch b\u1ea3n th\u1ef1c chi\u1ebfn cho t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3, \u00e1p d\u1ee5ng \u0111\u01b0\u1ee3c ngay.<\/span><\/p>\n

1. T\u1ea1i sao ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B\u0110S c\u0169 quy\u1ebft \u0111\u1ecbnh 70% doanh s\u1ed1 M\u00f4i gi\u1edbi?<\/b><\/h2>\n

Trong ngh\u1ec1 m\u00f4i gi\u1edbi B\u0110S, chi ph\u00ed t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi (Cold Lead) th\u00f4ng qua ch\u1ea1y qu\u1ea3ng c\u00e1o Google\/Facebook, \u0111\u0103ng tin hay ph\u00e1t t\u1edd r\u01a1i ng\u00e0y c\u00e0ng \u0111\u1eaft \u0111\u1ecf. Trong khi \u0111\u00f3, nh\u00f3m kh\u00e1ch h\u00e0ng c\u0169 l\u1ea1i mang l\u1ea1i gi\u00e1 tr\u1ecb v\u01b0\u1ee3t tr\u1ed9i:<\/span><\/p>\n

    \n
  • Ni\u1ec1m tin c\u00f3 s\u1eb5n:<\/b> Kh\u00e1ch h\u00e0ng \u0111\u00e3 bi\u1ebft b\u1ea1n l\u00e0 ai, n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c ra sao n\u00ean t\u1ef7 l\u1ec7 b\u1eaft m\u00e1y v\u00e0 c\u1edfi m\u1edf chia s\u1ebb \u0111\u1ea1t t\u1eeb <\/span>60% – 80%<\/b> (so v\u1edbi 10% – 15% c\u1ee7a cold call).<\/span><\/li>\n
  • V\u00f2ng \u0111\u1eddi t\u00e0i s\u1ea3n c\u1ee7a nh\u00e0 \u0111\u1ea7u t\u01b0:<\/b> M\u1ed9t nh\u00e0 \u0111\u1ea7u t\u01b0 B\u0110S hi\u1ebfm khi ch\u1ec9 mua 1 s\u1ea3n ph\u1ea9m. Khi c\u00f3 d\u00f2ng ti\u1ec1n r\u1ea3nh r\u1ed7i ho\u1eb7c ra \u0111\u01b0\u1ee3c h\u00e0ng c\u0169, h\u1ecd s\u1ebd li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i m\u1edbi.<\/span><\/li>\n
  • S\u1ee9c m\u1ea1nh t\u1eeb l\u1eddi gi\u1edbi thi\u1ec7u (Referral):<\/b> Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng s\u1eb5n s\u00e0ng gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n, \u0111\u1ed1i t\u00e1c kinh doanh mua B\u0110S qua b\u1ea1n \u2014 \u0111\u00e2y l\u00e0 ngu\u1ed3n kh\u00e1ch c\u00f3 t\u1ef7 l\u1ec7 ch\u1ed1t deal cao nh\u1ea5t.<\/span><\/li>\n<\/ul>\n
    \"\u1ea2nh
    \u1ea2nh 1: t\u1ea1i sao ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u0111s c\u0169 quy\u1ebft \u0111\u1ecbnh 70% doanh s\u1ed1 m\u00f4i gi\u1edbi<\/figcaption><\/figure>\n

    B\u1ea3ng so s\u00e1nh hi\u1ec7u qu\u1ea3: G\u1ecdi kh\u00e1ch m\u1edbi vs Ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169<\/b><\/h3>\n\n\n\n\n\n\n\n\n
    Ti\u00eau ch\u00ed<\/b><\/td>\nG\u1ecdi kh\u00e1ch h\u00e0ng m\u1edbi (Cold Call)<\/b><\/td>\nCh\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169<\/b><\/td>\n<\/tr>\n
    T\u1ef7 l\u1ec7 b\u1eaft m\u00e1y<\/b><\/td>\n10% \u2013 15%<\/span><\/td>\n60% \u2013 80%<\/span><\/td>\n<\/tr>\n
    M\u1ee9c \u0111\u1ed9 tin t\u01b0\u1edfng<\/b><\/td>\nR\u1ea5t th\u1ea5p (R\u00e0o c\u1ea3n ph\u00f2ng th\u1ee7 cao)<\/span><\/td>\nCao (\u0110\u00e3 t\u1eebng t\u01b0\u01a1ng t\u00e1c\/giao d\u1ecbch)<\/span><\/td>\n<\/tr>\n
    Chi ph\u00ed ti\u1ebfp c\u1eadn<\/b><\/td>\nCao (Chi ph\u00ed QC, mua Hotline\/Data)<\/span><\/td>\nR\u1ea5t th\u1ea5p (Ch\u1ec9 t\u1ed1n c\u01b0\u1edbc cu\u1ed9c g\u1ecdi)<\/span><\/td>\n<\/tr>\n
    M\u1ee5c ti\u00eau ch\u00ednh<\/b><\/td>\nD\u00f2 t\u00ecm nhu c\u1ea7u, s\u00e0ng l\u1ecdc kh\u00e1ch<\/span><\/td>\nT\u00e1i \u0111\u1ea7u t\u01b0, nh\u1eadn g\u1eedi b\u00e1n, xin Referral<\/span><\/td>\n<\/tr>\n
    T\u1ef7 l\u1ec7 ch\u1ed1t h\u1ee3p \u0111\u1ed3ng<\/b><\/td>\n1% \u2013 3%<\/span><\/td>\n15% \u2013 30%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    2. 3 Quy t\u1eafc v\u00e0ng tr\u01b0\u1edbc khi b\u1ea5m m\u00e1y g\u1ecdi kh\u00e1ch h\u00e0ng B\u0110S c\u0169<\/b><\/h2>\n

    \u0110\u1ec3 cu\u1ed9c g\u1ecdi \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t v\u00e0 tr\u00e1nh c\u1ea3m gi\u00e1c “telesale b\u00e1n h\u00e0ng”, b\u1ea1n c\u1ea7n chu\u1ea9n b\u1ecb k\u1ef9 3 y\u1ebfu t\u1ed1 sau:<\/span><\/p>\n

      \n
    1. N\u1eafm r\u00f5 h\u1ed3 s\u01a1 d\u1eef li\u1ec7u (CRM):<\/b> Tr\u01b0\u1edbc khi g\u1ecdi, h\u00e3y xem l\u1ea1i l\u1ecbch s\u1eed giao d\u1ecbch: Kh\u00e1ch t\u00ean g\u00ec? \u0110\u00e3 mua\/t\u00ecm hi\u1ec3u c\u0103n n\u00e0o? Gi\u00e1 bao nhi\u00eau? M\u1ee5c \u0111\u00edch mua (\u0111\u1ea7u t\u01b0 ch\u1ed1t l\u1eddi, t\u00edch l\u0169y t\u00e0i s\u1ea3n hay \u1edf th\u1ef1c)? T\u00ednh c\u00e1ch kh\u00e1ch ra sao?<\/span><\/li>\n
    2. X\u00e1c \u0111\u1ecbnh l\u00fd do cu\u1ed9c g\u1ecdi (Reason to Call):<\/b> Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng g\u1ecdi h\u1ecfi <\/span>“Anh\/ch\u1ecb d\u1ea1o n\u00e0y c\u00f3 mua \u0111\u1ea5t n\u1eefa kh\u00f4ng?”<\/span><\/i>. H\u00e3y mang l\u1ea1i m\u1ed9t gi\u00e1 tr\u1ecb c\u1ee5 th\u1ec3: th\u00f4ng tin quy ho\u1ea1ch m\u1edbi, b\u00e1o c\u00e1o th\u1ecb tr\u01b0\u1eddng, th\u00f4ng b\u00e1o qu\u00e0 tri \u00e2n, ho\u1eb7c h\u1ed7 tr\u1ee3 th\u1ee7 t\u1ee5c.<\/span><\/li>\n
    3. Tu\u00e2n th\u1ee7 nguy\u00ean t\u1eafc 80\/20 trong giao ti\u1ebfp:<\/b> L\u1eafng nghe 80% th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ec3 hi\u1ec3u t\u00e2m t\u01b0, t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh c\u1ee7a kh\u00e1ch v\u00e0 ch\u1ec9 d\u00f9ng 20% th\u1eddi gian c\u00f2n l\u1ea1i \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ho\u1eb7c \u0111\u1ec1 xu\u1ea5t.<\/span><\/li>\n<\/ol>\n
      \"\u1ea2nh
      \u1ea2nh 2: 3 quy t\u1eafc v\u00e0ng tr\u01b0\u1edbc khi b\u1ea5m m\u00e1y g\u1ecdi kh\u00e1ch h\u00e0ng b\u0111s c\u0169<\/figcaption><\/figure>\n

      3. Tr\u1ecdn b\u1ed9 k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169 theo t\u1eebng t\u00ecnh hu\u1ed1ng<\/b><\/h2>\n

      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 m\u1eabu <\/span>k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169<\/b> \u0111\u01b0\u1ee3c tinh ch\u1ec9nh theo t\u1eebng k\u1ecbch b\u1ea3n giao ti\u1ebfp th\u1ef1c t\u1ebf.<\/span><\/p>\n

      3.1. K\u1ecbch b\u1ea3n g\u1ecdi h\u1ecfi th\u0103m sau khi nh\u1eadn nh\u00e0 \/ nh\u1eadn s\u1ed5 (T\u0103ng \u0111\u1ed9 tin t\u01b0\u1edfng)<\/b><\/h3>\n
        \n
      • Ng\u1eef c\u1ea3nh:<\/b> Kh\u00e1ch h\u00e0ng v\u1eeba nh\u1eadn b\u00e0n giao c\u0103n h\u1ed9\/\u0111\u1ea5t n\u1ec1n ho\u1eb7c v\u1eeba ho\u00e0n t\u1ea5t th\u1ee7 t\u1ee5c sang t\u00ean s\u1ed5 \u0111\u1ecf.<\/span><\/li>\n
      • M\u1ee5c ti\u00eau:<\/b> Th\u1ec3 hi\u1ec7n tr\u00e1ch nhi\u1ec7m \u0111\u1ed3ng h\u00e0nh sau b\u00e1n h\u00e0ng, t\u1ea1o \u1ea5n t\u01b0\u1ee3ng m\u00f4i gi\u1edbi chuy\u00ean nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n

        M\u00f4i gi\u1edbi:<\/b> “Em ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch]. Em l\u00e0 [T\u00ean sale] b\u00ean [T\u00ean c\u00f4ng ty\/d\u1ef1 \u00e1n] \u0111\u00e2y \u1ea1. H\u00f4m nay em g\u1ecdi \u0111i\u1ec7n h\u1ecfi th\u0103m xem c\u0103n h\u1ed9\/l\u00f4 \u0111\u1ea5t [T\u00ean d\u1ef1 \u00e1n] m\u00e0 anh\/ch\u1ecb nh\u1eadn b\u00e0n giao\/nh\u1eadn s\u1ed5 \u0111\u1ee3t v\u1eeba r\u1ed3i m\u1ecdi th\u1ee9 \u0111\u00e3 \u1ed5n \u0111\u1ecbnh ch\u01b0a \u1ea1?”<\/span><\/i><\/p>\n

        Kh\u00e1ch h\u00e0ng:<\/b> “M\u1ecdi th\u1ee9 v\u1eabn \u1ed5n em \u1ea1 \/ C\u0169ng c\u00f3 v\u00e0i v\u1ea5n \u0111\u1ec1 nh\u1ecf \u1edf kh\u00e2u qu\u1ea3n l\u00fd…”<\/span><\/i><\/p>\n

        \"\u1ea2nh
        \u1ea2nh 3: tr\u1ecdn b\u1ed9 k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch b\u0111s c\u0169 theo t\u1eebng t\u00ecnh hu\u1ed1ng<\/figcaption><\/figure>\n

        M\u00f4i gi\u1edbi:<\/b><\/p>\n

          \n
        • N\u1ebfu kh\u00e1ch h\u00e0i l\u00f2ng:<\/b> “D\u1ea1 tuy\u1ec7t v\u1eddi qu\u00e1 \u1ea1! Em r\u1ea5t m\u1eebng. N\u1ebfu trong qu\u00e1 tr\u00ecnh ho\u00e0n thi\u1ec7n n\u1ed9i th\u1ea5t hay sinh s\u1ed1ng\/\u0111\u1ea7u t\u01b0 c\u00f3 c\u1ea7n h\u1ed7 tr\u1ee3 g\u00ec v\u1ec1 th\u1ee7 t\u1ee5c hay k\u1ef9 thu\u1eadt, anh\/ch\u1ecb c\u1ee9 nh\u1eafn em nh\u00e9. Em lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 \u1ea1.”<\/span><\/i><\/li>\n
        • N\u1ebfu kh\u00e1ch g\u1eb7p s\u1ef1 c\u1ed1:<\/b> “D\u1ea1 em ghi nh\u1eadn ngay v\u1ea5n \u0111\u1ec1 n\u00e0y \u1ea1. Em s\u1ebd b\u00e1o ngay v\u1edbi Ban qu\u1ea3n l\u00fd\/B\u1ed9 ph\u1eadn ph\u00e1p l\u00fd \u0111\u1ec3 h\u1ed7 tr\u1ee3 anh\/ch\u1ecb x\u1eed l\u00fd d\u1ee9t \u0111i\u1ec3m trong ng\u00e0y h\u00f4m nay nh\u00e9. X\u1eed l\u00fd xong em s\u1ebd b\u00e1o l\u1ea1i anh\/ch\u1ecb ngay.”<\/span><\/i><\/li>\n<\/ul>\n

          3.2. K\u1ecbch b\u1ea3n g\u1ecdi gi\u1edbi thi\u1ec7u d\u1ef1 \u00e1n m\u1edbi \/ Su\u1ea5t n\u1ed9i b\u1ed9 cho kh\u00e1ch \u0111\u1ea7u t\u01b0 c\u0169<\/b><\/h3>\n
            \n
          • Ng\u1eef c\u1ea3nh:<\/b> Ch\u1ee7 \u0111\u1ea7u t\u01b0 m\u1edf b\u00e1n d\u1ef1 \u00e1n m\u1edbi ho\u1eb7c tung ra \u0111\u1ee3t h\u00e0ng giai \u0111o\u1ea1n 1 gi\u00e1 t\u1ed1t.<\/span><\/li>\n
          • M\u1ee5c ti\u00eau:<\/b> Nh\u1eafc l\u1ea1i l\u1ee3i nhu\u1eadn d\u1ef1 \u00e1n c\u0169 \u0111\u1ec3 k\u00edch ho\u1ea1t nhu c\u1ea7u t\u00e1i \u0111\u1ea7u t\u01b0.<\/span><\/li>\n<\/ul>\n

            M\u00f4i gi\u1edbi:<\/b> “Em ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch]. Em [T\u00ean sale] \u0111\u1ee3t tr\u01b0\u1edbc h\u1ed7 tr\u1ee3 anh\/ch\u1ecb \u0111\u1ea7u t\u01b0 c\u0103n [M\u00e3 c\u0103n c\u0169] d\u1ef1 \u00e1n [T\u00ean d\u1ef1 \u00e1n c\u0169] \u0111\u00e2y \u1ea1. Em th\u1ea5y l\u00f4 \u0111\u00f3 c\u1ee7a anh\/ch\u1ecb \u0111\u1ee3t n\u00e0y gi\u00e1 th\u1ecb tr\u01b0\u1eddng \u0111ang t\u0103ng l\u00ean kho\u1ea3ng [X]%, thanh kho\u1ea3n r\u1ea5t t\u1ed1t \u0111\u00fang kh\u00f4ng anh\/ch\u1ecb?”<\/span><\/i><\/p>\n

            Kh\u00e1ch h\u00e0ng:<\/b> “\u1eea em, \u0111\u1ee3t n\u00e0y b\u00ean \u0111\u00f3 t\u0103ng gi\u00e1 t\u1ed1t th\u1eadt.”<\/span><\/i><\/p>\n

            M\u00f4i gi\u1edbi:<\/b> “D\u1ea1 v\u00e2ng, v\u00ec th\u1ea5y anh\/ch\u1ecb \u0111\u1ea7u t\u01b0 kh\u1ea9u v\u1ecb r\u1ea5t m\u00e1t tay v\u00e0 nh\u1ea1y th\u1ecb tr\u01b0\u1eddng, n\u00ean h\u00f4m nay ch\u1ee7 \u0111\u1ea7u t\u01b0 b\u00ean em v\u1eeba ra m\u1eaft su\u1ea5t n\u1ed9i b\u1ed9 giai \u0111o\u1ea1n 1 d\u1ef1 \u00e1n [T\u00ean d\u1ef1 \u00e1n m\u1edbi] t\u1ea1i [V\u1ecb tr\u00ed]. D\u1ef1 \u00e1n n\u00e0y c\u00f3 ch\u00ednh s\u00e1ch chi\u1ebft kh\u1ea5u t\u1edbi [X]% d\u00e0nh ri\u00eang cho kh\u00e1ch h\u00e0ng VIP c\u0169. Em g\u1eedi b\u1ea3ng ph\u00e2n t\u00edch d\u00f2ng ti\u1ec1n v\u00e0 b\u1ea3ng gi\u00e1 qua Zalo cho anh\/ch\u1ecb tham kh\u1ea3o ngay nh\u00e9?”<\/span><\/i><\/p>\n

            3.3. K\u1ecbch b\u1ea3n h\u00e2m n\u00f3ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch “ngu\u1ed9i” l\u00e2u ng\u00e0y kh\u00f4ng t\u01b0\u01a1ng t\u00e1c<\/b><\/h3>\n
              \n
            • Ng\u1eef c\u1ea3nh:<\/b> Danh s\u00e1ch kh\u00e1ch c\u0169 \u0111\u00e3 3 \u2013 6 th\u00e1ng ch\u01b0a li\u00ean l\u1ea1c l\u1ea1i.<\/span><\/li>\n
            • M\u1ee5c ti\u00eau:<\/b> M\u1edf l\u1ea1i lu\u1ed3ng tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean b\u1eb1ng tin t\u1ee9c th\u1ecb tr\u01b0\u1eddng hot.<\/span><\/li>\n<\/ul>\n

              M\u00f4i gi\u1edbi:<\/b> “Em ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch]. Em [T\u00ean sale] t\u01b0 v\u1ea5n B\u0110S \u0111\u1ee3t tr\u01b0\u1edbc \u0111\u00e2y \u1ea1. L\u00e2u qu\u00e1 em ch\u01b0a g\u1ecdi h\u1ecfi th\u0103m, d\u1ea1o n\u00e0y c\u00f4ng vi\u1ec7c v\u00e0 vi\u1ec7c \u0111\u1ea7u t\u01b0 c\u1ee7a anh\/ch\u1ecb v\u1eabn thu\u1eadn l\u1ee3i ch\u1ee9 \u1ea1?”<\/span><\/i><\/p>\n

              Kh\u00e1ch h\u00e0ng:<\/b> “C\u0169ng b\u00ecnh th\u01b0\u1eddng em \/ D\u1ea1o n\u00e0y th\u1ecb tr\u01b0\u1eddng tr\u1ea7m qu\u00e1 n\u00ean anh\/ch\u1ecb \u0111\u1ee9ng ngo\u00e0i.”<\/span><\/i><\/p>\n

              M\u00f4i gi\u1edbi:<\/b> “D\u1ea1 v\u00e2ng, th\u1ecb tr\u01b0\u1eddng chung \u0111\u1ee3t n\u00e0y \u0111ang c\u00f3 s\u1ef1 ph\u00e2n h\u00f3a r\u00f5 r\u1ec7t. Tuy nhi\u00ean khu v\u1ef1c [\u0110\u1ecba danh n\u01a1i kh\u00e1ch c\u00f3 B\u0110S\/quan t\u00e2m] v\u1eeba c\u00f3 th\u00f4ng tin m\u1edbi v\u1ec1 [H\u1ea1 t\u1ea7ng\/L\u00e3i su\u1ea5t\/Quy ho\u1ea1ch m\u1edbi]. Em v\u1eeba t\u1ed5ng h\u1ee3p b\u00e0i ph\u00e2n t\u00edch t\u00e1c \u0111\u1ed9ng c\u1ee7a th\u00f4ng tin n\u00e0y t\u1edbi gi\u00e1 tr\u1ecb B\u0110S khu v\u1ef1c \u0111\u00f3, em g\u1eedi qua Zalo \u0111\u1ec3 anh\/ch\u1ecb n\u1eafm t\u00ecnh h\u00ecnh th\u1ecb tr\u01b0\u1eddng nh\u00e9.”<\/span><\/i><\/p>\n

              3.4. K\u1ecbch b\u1ea3n nh\u1edd kh\u00e1ch h\u00e0ng c\u0169 gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi quen (Xin Referral)<\/b><\/h3>\n
                \n
              • Ng\u1eef c\u1ea3nh:<\/b> Kh\u00e1ch h\u00e0ng c\u0169 h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n v\u00e0 l\u1ee3i nhu\u1eadn t\u1eeb B\u0110S b\u1ea1n gi\u1edbi thi\u1ec7u.<\/span><\/li>\n
              • M\u1ee5c ti\u00eau:<\/b> T\u1eadn d\u1ee5ng m\u1ea1ng l\u01b0\u1edbi quan h\u1ec7 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169.<\/span><\/li>\n<\/ul>\n

                M\u00f4i gi\u1edbi:<\/b> “Anh\/ch\u1ecb [T\u00ean kh\u00e1ch] \u01a1i, d\u1ef1 \u00e1n [T\u00ean d\u1ef1 \u00e1n] \u0111\u1ee3t n\u00e0y b\u00ean em \u0111ang ch\u1ea1y ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i r\u1ea5t l\u1edbn d\u00e0nh ri\u00eang cho su\u1ea5t ng\u01b0\u1eddi quen gi\u1edbi thi\u1ec7u. Anh\/ch\u1ecb \u0111\u1ea7u t\u01b0 \u1edf \u0111\u00e2y l\u00e2u r\u1ed3i c\u0169ng n\u1eafm r\u1ea5t r\u00f5 ti\u1ec1m n\u0103ng v\u00e0 t\u00ednh ph\u00e1p l\u00fd c\u1ee7a d\u1ef1 \u00e1n, kh\u00f4ng bi\u1ebft d\u1ea1o n\u00e0y quanh anh\/ch\u1ecb c\u00f3 b\u1ea1n b\u00e8 hay \u0111\u1ed3ng nghi\u1ec7p n\u00e0o \u0111ang t\u00ecm ki\u1ebfm k\u00eanh \u0111\u1ea7u t\u01b0 an to\u00e0n kh\u00f4ng \u1ea1? Anh\/ch\u1ecb gi\u1edbi thi\u1ec7u gi\u00fap em, b\u00ean em c\u00f3 ch\u00ednh s\u00e1ch tri \u00e2n \u0111\u1eb7c bi\u1ec7t g\u1eedi t\u1eb7ng anh\/ch\u1ecb \u1ea1!”<\/span><\/i><\/p>\n

                3.5. K\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 ra h\u00e0ng \/ cho thu\u00ea B\u0110S c\u0169 cho kh\u00e1ch<\/b><\/h3>\n
                  \n
                • Ng\u1eef c\u1ea3nh:<\/b> Kh\u00e1ch c\u0169 c\u00f3 nhu c\u1ea7u ch\u1ed1t l\u1eddi ho\u1eb7c khai th\u00e1c d\u00f2ng ti\u1ec1n cho thu\u00ea.<\/span><\/li>\n
                • M\u1ee5c ti\u00eau:<\/b> Thanh kho\u1ea3n B\u0110S c\u0169 \u0111\u1ec3 kh\u00e1ch s\u1eb5n s\u00e0ng d\u00f2ng ti\u1ec1n tham gia d\u1ef1 \u00e1n m\u1edbi.<\/span><\/li>\n<\/ul>\n

                  M\u00f4i gi\u1edbi:<\/b> “Em ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch]. C\u0103n [M\u00e3 c\u0103n] c\u1ee7a anh\/ch\u1ecb t\u1ea1i [T\u00ean d\u1ef1 \u00e1n] hi\u1ec7n t\u1ea1i anh\/ch\u1ecb c\u00f3 nhu c\u1ea7u nh\u01b0\u1ee3ng l\u1ea1i ch\u1ed1t l\u1eddi ho\u1eb7c cho thu\u00ea kh\u00f4ng \u1ea1? Hi\u1ec7n t\u1ea1i em \u0111ang c\u00f3 s\u1eb5n [2 – 3 kh\u00e1ch mua\/kh\u00e1ch thu\u00ea] \u0111ang t\u00ecm \u0111\u00fang ph\u00e2n kh\u00fac di\u1ec7n t\u00edch v\u00e0 kho\u1ea3ng gi\u00e1 c\u0103n c\u1ee7a anh\/ch\u1ecb. N\u1ebfu anh\/ch\u1ecb mu\u1ed1n ra h\u00e0ng \u0111\u1ee3t n\u00e0y, em h\u1ed7 tr\u1ee3 l\u00e0m th\u1ee7 t\u1ee5c ra h\u00e0ng nhanh cho anh\/ch\u1ecb nh\u00e9.”<\/span><\/i><\/p>\n

                  4. Tuy\u1ec7t chi\u00eau x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng t\u1eeb ch\u1ed1i th\u01b0\u1eddng g\u1eb7p<\/b><\/h2>\n

                  Khi \u00e1p d\u1ee5ng <\/span>k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169<\/b>, b\u1ea1n s\u1ebd kh\u00f4ng tr\u00e1nh kh\u1ecfi nh\u1eefng ph\u1ea3n h\u1ed3i t\u1eeb ch\u1ed1i. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch x\u1eed l\u00fd kh\u00e9o l\u00e9o:<\/span><\/p>\n

                  4.1. Kh\u00e1ch b\u00e1o: “Anh\/Ch\u1ecb \u0111ang b\u1eadn, g\u1ecdi l\u1ea1i sau nh\u00e9”<\/b><\/h3>\n
                    \n
                  • C\u00e1ch x\u1eed l\u00fd:<\/b> \u0110\u1eebng c\u1ed1 n\u00f3i ti\u1ebfp s\u1ea3n ph\u1ea9m. H\u00e3y l\u1ecbch s\u1ef1 l\u1eafng nghe v\u00e0 h\u1eb9n th\u1eddi gian c\u1ee5 th\u1ec3 ho\u1eb7c chuy\u1ec3n k\u00eanh sang Zalo.<\/span><\/li>\n
                  • M\u1eabu tho\u1ea1i:<\/b> “D\u1ea1 em xin l\u1ed7i \u0111\u00e3 g\u1ecdi \u0111\u00fang l\u00fac anh\/ch\u1ecb \u0111ang b\u1eadn. Em xin ph\u00e9p ch\u1ed1c n\u1eefa ho\u1eb7c t\u1ed1i em nh\u1eafn nh\u1eb9 th\u00f4ng tin qua Zalo, khi n\u00e0o r\u1ea3nh anh\/ch\u1ecb xem qua gi\u00fap em nh\u00e9. Em c\u1ea3m \u01a1n anh\/ch\u1ecb!”<\/span><\/i><\/li>\n<\/ul>\n

                    4.2. Kh\u00e1ch b\u1ea3o: “Th\u1ecb tr\u01b0\u1eddng \u0111\u1ee3t n\u00e0y tr\u1ea7m l\u1eafm, anh\/ch\u1ecb kh\u00f4ng \u0111\u1ea7u t\u01b0 n\u1eefa”<\/b><\/h3>\n
                      \n
                    • C\u00e1ch x\u1eed l\u00fd:<\/b> \u0110\u1ed3ng c\u1ea3m v\u1edbi t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch, sau \u0111\u00f3 \u0111\u1ecbnh v\u1ecb l\u1ea1i gi\u00e1 tr\u1ecb c\u1ee7a B\u0110S nh\u01b0 m\u1ed9t k\u00eanh tr\u00fa \u1ea9n an to\u00e0n.<\/span><\/li>\n
                    • M\u1eabu tho\u1ea1i:<\/b> “D\u1ea1 em r\u1ea5t hi\u1ec3u suy ngh\u0129 c\u1ee7a anh\/ch\u1ecb. Th\u1ecb tr\u01b0\u1eddng tr\u1ea7m l\u1eafng l\u1ea1i l\u00e0 l\u00fac xu\u1ea5t hi\u1ec7n nh\u1eefng B\u0110S ng\u1ee3p gi\u00e1 s\u00e2u, c\u1eaft l\u1ed7 t\u1eeb 20-30% ho\u1eb7c c\u00e1c su\u1ea5t n\u1ed9i b\u1ed9 ngo\u1ea1i giao. Ng\u01b0\u1eddi \u0111\u1ea7u t\u01b0 kinh nghi\u1ec7m th\u01b0\u1eddng s\u0103n h\u00e0ng v\u00e0o l\u00fac n\u00e0y. Em g\u1eedi v\u00e0i c\u0103n gi\u00e1 c\u1ef1c t\u1ed1t qua Zalo \u0111\u1ec3 anh\/ch\u1ecb theo d\u00f5i nh\u1ecbp th\u1ecb tr\u01b0\u1eddng nh\u00e9.”<\/span><\/i><\/li>\n<\/ul>\n

                      4.3. Kh\u00e1ch g\u1eaft g\u1ecfng ho\u1eb7c qu\u00ean m\u1ea5t b\u1ea1n l\u00e0 ai<\/b><\/h3>\n
                        \n
                      • C\u00e1ch x\u1eed l\u00fd:<\/b> Gi\u1eef th\u00e1i \u0111\u1ed9 b\u00ecnh t\u0129nh, g\u1ee3i nh\u1edb l\u1ecbch s\u1ef1 v\u00e0 kh\u00e9o l\u00e9o r\u00fat lui t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t.<\/span><\/li>\n
                      • M\u1eabu tho\u1ea1i:<\/b> “D\u1ea1 em xin l\u1ed7i v\u00ec \u0111\u00e3 l\u00e0m phi\u1ec1n anh\/ch\u1ecb. Em l\u00e0 [T\u00ean sale] \u0111\u1ee3t tr\u01b0\u1edbc c\u00f3 h\u1ed7 tr\u1ee3 anh\/ch\u1ecb th\u00f4ng tin d\u1ef1 \u00e1n [T\u00ean d\u1ef1 \u00e1n c\u0169]. Em g\u1ecdi \u0111i\u1ec7n \u0111\u1ecbnh g\u1eedi anh\/ch\u1ecb b\u00e1o c\u00e1o th\u1ecb tr\u01b0\u1eddng th\u00f4i \u1ea1. N\u1ebfu ch\u01b0a ti\u1ec7n trao \u0111\u1ed5i, em xin ph\u00e9p ch\u00fac anh\/ch\u1ecb m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 \u1ea1!”<\/span><\/i><\/li>\n<\/ul>\n

                        5. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B\u0110S c\u0169 (FAQ)<\/b><\/h2>\n

                        T\u1ea7n su\u1ea5t g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169 bao l\u00e2u 1 l\u1ea7n l\u00e0 h\u1ee3p l\u00fd?<\/b><\/h3>\n

                        T\u1ea7n su\u1ea5t l\u00fd t\u01b0\u1edfng l\u00e0 <\/span>1 \u2013 2 th\u00e1ng\/l\u1ea7n<\/b>. Ngo\u00e0i ra, b\u1ea1n n\u00ean ch\u1ee7 \u0111\u1ed9ng li\u00ean l\u1ea1c v\u00e0o c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t nh\u01b0: sinh nh\u1eadt kh\u00e1ch h\u00e0ng, ng\u00e0y L\u1ec5\/T\u1ebft (g\u1eedi qu\u00e0 ho\u1eb7c l\u1eddi ch\u00fac), ho\u1eb7c khi th\u1ecb tr\u01b0\u1eddng c\u00f3 bi\u1ebfn \u0111\u1ed9ng h\u1ea1 t\u1ea7ng\/quy ho\u1ea1ch l\u1edbn li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn B\u0110S c\u1ee7a kh\u00e1ch.<\/span><\/p>\n

                        N\u00ean nh\u1eafn tin Zalo tr\u01b0\u1edbc hay g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp cho kh\u00e1ch c\u0169?<\/b><\/h3>\n

                        \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng l\u1edbn tu\u1ed5i ho\u1eb7c kh\u00e1ch thu\u1ed9c nh\u00f3m VVIP, b\u1ea1n n\u00ean g\u1eedi m\u1ed9t tin nh\u1eafn l\u1ecbch s\u1ef1 qua Zalo\/SMS tr\u01b0\u1edbc \u0111\u1ec3 xin ph\u00e9p th\u1eddi gian g\u1ecdi \u0111i\u1ec7n. \u0110\u1ed1i v\u1edbi kh\u00e1ch \u0111\u00e3 t\u1eebng giao d\u1ecbch th\u00e0nh c\u00f4ng v\u00e0 m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft, b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp.<\/span><\/p>\n

                        X\u00e2y d\u1ef1ng th\u00f3i quen duy tr\u00ec v\u00e0 th\u1ef1c h\u00e0nh b\u00e0i b\u1ea3n <\/span>k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch B\u0110S c\u0169<\/b> m\u1ed7i ng\u00e0y s\u1ebd gi\u00fap b\u1ea1n duy tr\u00ec t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh, gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t deal v\u00e0 kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf c\u1ee7a m\u1ed9t nh\u00e0 t\u01b0 v\u1ea5n B\u0110S chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n

                         <\/p>\n","protected":false},"excerpt":{"rendered":"

                        H\u1ea7u h\u1ebft m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S) \u0111\u1ec1u s\u1edf h\u1eefu m\u1ed9t “m\u1ecf v\u00e0ng” b\u1ecb b\u1ecf qu\u00ean: danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u0169. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 t\u1eebng… <\/p>\n","protected":false},"author":1,"featured_media":40013,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-39979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=39979"}],"version-history":[{"count":4,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39979\/revisions"}],"predecessor-version":[{"id":40017,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/39979\/revisions\/40017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/40013"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=39979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=39979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=39979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}