{"id":40344,"date":"2026-10-26T10:22:11","date_gmt":"2026-10-26T03:22:11","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=40344"},"modified":"2026-10-26T10:22:11","modified_gmt":"2026-10-26T03:22:11","slug":"phan-mem-cho-truong-nhom-telesale-bds","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/phan-mem-cho-truong-nhom-telesale-bds","title":{"rendered":"T\u1ed1i \u01afu Qu\u1ea3n L\u00fd Nh\u00e2n S\u1ef1 V\u1edbi Ph\u1ea7n M\u1ec1m Cho Tr\u01b0\u1edfng Nh\u00f3m Telesale B\u0110S Chuy\u00ean Nghi\u1ec7p Nh\u1ea5t"},"content":{"rendered":"

Qu\u1ea3n l\u00fd h\u00e0ng ch\u1ee5c nh\u00e2n s\u1ef1 telesale b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S) v\u1edbi h\u00e0ng ng\u00e0n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i m\u1ed7i ng\u00e0y b\u1eb1ng Excel li\u1ec7u c\u00f3 c\u00f2n hi\u1ec7u qu\u1ea3? Trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t, n\u01a1i m\u1ed7i Lead (d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng) \u0111\u1ec1u ph\u1ea3i \u0111\u1ed5i b\u1eb1ng r\u1ea5t nhi\u1ec1u ti\u1ec1n ch\u1ea1y qu\u1ea3ng c\u00e1o, vi\u1ec7c r\u00f2 r\u1ec9 data, nh\u00e2n vi\u00ean l\u01b0\u1eddi g\u1ecdi hay t\u01b0 v\u1ea5n sai k\u1ecbch b\u1ea3n l\u00e0 “c\u01a1n \u00e1c m\u1ed9ng” c\u1ee7a m\u1ecdi c\u1ea5p qu\u1ea3n l\u00fd.<\/span><\/p>\n

\u0110\u00f3 l\u00e0 l\u00fd do c\u00e1c s\u00e0n giao d\u1ecbch hi\u1ec7n \u0111\u1ea1i ng\u00e0y nay \u0111\u1ec1u b\u1eaft bu\u1ed9c ph\u1ea3i trang b\u1ecb <\/span>ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale b\u0111s<\/b>. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n b\u00f3c t\u00e1ch nh\u1eefng n\u1ed7i \u0111au trong qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng, nh\u1eefng t\u00ednh n\u0103ng bu\u1ed9c-ph\u1ea3i-c\u00f3 c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng chu\u1ea9n v\u00e0 g\u1ee3i \u00fd top c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t th\u1ecb tr\u01b0\u1eddng hi\u1ec7n nay.<\/span><\/p>\n

1. N\u1ed7i \u0111au c\u1ee7a tr\u01b0\u1edfng nh\u00f3m telesale B\u0110S khi qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng<\/b><\/h2>\n

N\u1ebfu b\u1ea1n \u0111ang l\u00e0 m\u1ed9t Leader\/Tr\u01b0\u1edfng ph\u00f2ng kinh doanh B\u0110S v\u00e0 ch\u1ec9 s\u1eed d\u1ee5ng Excel hay Zalo \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111\u1ed9i nh\u00f3m, ch\u1eafc h\u1eb3n b\u1ea1n \u0111ang \u0111\u1ed1i m\u1eb7t v\u1edbi 3 b\u00e0i to\u00e1n nan gi\u1ea3i sau:<\/span><\/p>\n

1.1. Data kh\u00e1ch h\u00e0ng tr\u00f9ng l\u1eb7p, th\u1ea5t tho\u00e1t ho\u1eb7c “\u0111\u1ea1p” kh\u00e1ch<\/b><\/h3>\n

Lead B\u0110S v\u00f4 c\u00f9ng \u0111\u1eaft \u0111\u1ecf. Vi\u1ec7c chia data th\u1ee7 c\u00f4ng b\u1eb1ng file Excel r\u1ea5t d\u1ec5 d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng hai nh\u00e2n vi\u00ean c\u00f9ng g\u1ecdi cho m\u1ed9t kh\u00e1ch h\u00e0ng, g\u00e2y ra s\u1ef1 thi\u1ebfu chuy\u00ean nghi\u1ec7p v\u00e0 m\u00e2u thu\u1eabn n\u1ed9i b\u1ed9. T\u1ec7 h\u01a1n n\u1eefa, khi nh\u00e2n s\u1ef1 ngh\u1ec9 vi\u1ec7c, h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng “\u00f4m” theo to\u00e0n b\u1ed9 danh s\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a c\u00f4ng ty sang s\u00e0n \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n

1.2. Kh\u00f4ng ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c t\u1ea7n su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/b><\/h3>\n

Nh\u00e2n vi\u00ean b\u00e1o c\u00e1o \u0111\u00e3 g\u1ecdi 100 cu\u1ed9c\/ng\u00e0y, nh\u01b0ng th\u1ef1c t\u1ebf ch\u1ec9 g\u1ecdi 20 cu\u1ed9c? Ho\u1eb7c nh\u00e2n vi\u00ean g\u1ecdi r\u1ea5t ch\u0103m ch\u1ec9 nh\u01b0ng t\u1ef7 l\u1ec7 ch\u1ed1t h\u1eb9n xem d\u1ef1 \u00e1n b\u1eb1ng 0 v\u00ec t\u01b0 v\u1ea5n sai ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng? Qu\u1ea3n l\u00fd theo c\u00e1ch c\u0169, b\u1ea1n ho\u00e0n to\u00e0n “m\u00f9 t\u1ecbt” v\u1ec1 nh\u1eefng g\u00ec \u0111ang di\u1ec5n ra trong cu\u1ed9c g\u1ecdi c\u1ee7a c\u1ea5p d\u01b0\u1edbi.<\/span><\/p>\n

\"\u1ea2nh
\u1ea2nh 1: n\u1ed7i \u0111au c\u1ee7a tr\u01b0\u1edfng nh\u00f3m telesale b\u0111s khi qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng<\/figcaption><\/figure>\n

1.3. M\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian l\u00e0m b\u00e1o c\u00e1o th\u1ed1ng k\u00ea KPI<\/b><\/h3>\n

\u0110\u1ebfn cu\u1ed1i tu\u1ea7n ho\u1eb7c cu\u1ed1i th\u00e1ng, tr\u01b0\u1edfng nh\u00f3m ph\u1ea3i v\u1eadt l\u1ed9n v\u1edbi c\u00e1c file b\u00e1o c\u00e1o t\u1ed5ng h\u1ee3p th\u1ee7 c\u00f4ng. B\u1ea1n kh\u00f4ng th\u1ec3 bi\u1ebft ngay l\u1eadp t\u1ee9c (real-time) h\u00f4m nay \u0111\u1ed9i nh\u00f3m \u0111\u00e3 g\u1ecdi bao nhi\u00eau ph\u00fat, t\u1ef7 l\u1ec7 b\u1eaft m\u00e1y l\u00e0 bao nhi\u00eau \u0111\u1ec3 c\u00f3 chi\u1ebfn l\u01b0\u1ee3c “\u0111\u1ea9y s\u1ed1” k\u1ecbp th\u1eddi.<\/span><\/p>\n

2. “Ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale B\u0110S” mang l\u1ea1i l\u1ee3i \u00edch \u0111\u1ed9t ph\u00e1 g\u00ec?<\/b><\/h2>\n

Vi\u1ec7c \u1ee9ng d\u1ee5ng m\u1ed9t <\/span>ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale b\u0111s<\/b> chuy\u00ean nghi\u1ec7p kh\u00f4ng ch\u1ec9 gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 c\u00e1c n\u1ed7i \u0111au tr\u00ean m\u00e0 c\u00f2n mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch v\u01b0\u1ee3t tr\u1ed9i:<\/span><\/p>\n

    \n
  • Qu\u1ea3n l\u00fd theo th\u1eddi gian th\u1ef1c (Real-time Dashboard):<\/b> Gi\u00e1m s\u00e1t m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u1ed9i ng\u0169 ngay tr\u00ean m\u1ed9t m\u00e0n h\u00ecnh duy nh\u1ea5t, t\u1eeb s\u1ed1 cu\u1ed9c g\u1ecdi \u0111ang di\u1ec5n ra, th\u1eddi l\u01b0\u1ee3ng trung b\u00ecnh \u0111\u1ebfn k\u1ebft qu\u1ea3 cu\u1ed9c g\u1ecdi.<\/span><\/li>\n
  • B\u1ea3o m\u1eadt kho d\u1eef li\u1ec7u tuy\u1ec7t \u0111\u1ed1i:<\/b> S\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c m\u00e3 h\u00f3a. Nh\u00e2n vi\u00ean ch\u1ec9 c\u1ea7n b\u1ea5m n\u00fat g\u1ecdi tr\u00ean ph\u1ea7n m\u1ec1m m\u00e0 kh\u00f4ng nh\u00ecn th\u1ea5y to\u00e0n b\u1ed9 s\u1ed1, ch\u1ea5m d\u1ee9t t\u00ecnh tr\u1ea1ng \u0111\u00e1nh c\u1eafp data.<\/span><\/li>\n
  • H\u1ed7 tr\u1ee3 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 m\u1edbi (Coaching):<\/b> L\u1ea5y ch\u00ednh nh\u1eefng cu\u1ed9c g\u1ecdi ch\u1ed1t deal \u0111\u1ec9nh cao c\u1ee7a c\u00e1c Best Seller l\u00e0m t\u00e0i li\u1ec7u \u0111\u00e0o t\u1ea1o th\u1ef1c chi\u1ebfn cho c\u00e1c nh\u00e2n s\u1ef1 m\u1edbi, gi\u00fap h\u1ecd nhanh ch\u00f3ng b\u1eaft nh\u1ecbp v\u00e0 t\u1ea1o ra doanh s\u1ed1.<\/span><\/li>\n<\/ul>\n
    \"\u1ea2nh
    \u1ea2nh 2: ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale b\u0111s<\/figcaption><\/figure>\n

    3. Top 6 t\u00ednh n\u0103ng c\u1ed1t l\u00f5i ph\u1ea3i c\u00f3 tr\u00ean ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale B\u0110S<\/b><\/h2>\n

    \u0110\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t h\u1ec7 th\u1ed1ng CRM hay t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 cho ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n hay kh\u00f4ng, tr\u01b0\u1edfng nh\u00f3m c\u1ea7n soi chi\u1ebfu qua 6 t\u00ednh n\u0103ng “v\u00e0ng” sau \u0111\u00e2y:<\/span><\/p>\n

    3.1. Ghi \u00e2m v\u00e0 gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi tr\u1ef1c ti\u1ebfp (Quality Assurance)<\/b><\/h3>\n

    \u0110\u00e2y l\u00e0 t\u00ednh n\u0103ng quan tr\u1ecdng nh\u1ea5t c\u1ee7a <\/span>ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale B\u0110S<\/b>. Qu\u1ea3n l\u00fd c\u00f3 th\u1ec3:<\/span><\/p>\n

      \n
    • Nghe l\u00e9n:<\/b> Nghe tr\u1ef1c ti\u1ebfp cu\u1ed9c g\u1ecdi c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi kh\u00e1ch m\u00e0 c\u1ea3 hai kh\u00f4ng h\u1ec1 hay bi\u1ebft.<\/span><\/li>\n
    • Th\u00ec th\u1ea7m (Whisper):<\/b> Nh\u1eafc b\u00e0i tr\u1ef1c ti\u1ebfp cho nh\u00e2n vi\u00ean khi kh\u00e1ch h\u00e0ng h\u1ecfi kh\u00f3 v\u1ec1 ph\u00e1p l\u00fd ho\u1eb7c ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n (kh\u00e1ch h\u00e0ng kh\u00f4ng nghe th\u1ea5y gi\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd).<\/span><\/li>\n<\/ul>\n

      3.2. Quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng (Auto-dialer) & Click-to-call<\/b><\/h3>\n

      Thay v\u00ec ph\u1ea3i b\u1ea5m t\u1eebng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i th\u1ee7 c\u00f4ng d\u1ec5 g\u00e2y nh\u1ea7m l\u1eabn, nh\u00e2n vi\u00ean ch\u1ec9 c\u1ea7n click v\u00e0o s\u1ed1 tr\u00ean m\u00e0n h\u00ecnh \u0111\u1ec3 g\u1ecdi. H\u1ec7 th\u1ed1ng Auto-dialer c\u00f2n t\u1ef1 \u0111\u1ed9ng g\u1ecdi li\u00ean t\u1ee5c theo danh s\u00e1ch, gi\u00fap t\u0103ng <\/span>50% – 200% n\u0103ng su\u1ea5t<\/b> ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y.<\/span><\/p>\n

      3.3. T\u1ef1 \u0111\u1ed9ng ph\u00e2n b\u1ed5 Lead (Lead Routing) th\u00f4ng minh<\/b><\/h3>\n

      Khi c\u00f3 kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd t\u1eeb Landing Page ho\u1eb7c Facebook Ads, ph\u1ea7n m\u1ec1m s\u1ebd t\u1ef1 \u0111\u1ed9ng chia data cho c\u00e1c sale theo quy t\u1eafc: Chia v\u00f2ng tr\u00f2n, chia cho ng\u01b0\u1eddi \u0111ang online, ho\u1eb7c \u01b0u ti\u00ean data “n\u00e9t” cho sale c\u1ee9ng. Kh\u00f4ng c\u00f2n t\u00ecnh tr\u1ea1ng t\u1ecb n\u1ea1nh hay ch\u1eadm tr\u1ec5 trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch.<\/span><\/p>\n

      3.4. H\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o, th\u1ed1ng k\u00ea KPI c\u00e1 nh\u00e2n h\u00f3a<\/b><\/h3>\n

      H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng v\u1ebd bi\u1ec3u \u0111\u1ed3 tr\u1ef1c quan v\u1ec1:<\/span><\/p>\n

        \n
      • S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng\/th\u1ea5t b\u1ea1i.<\/span><\/li>\n
      • T\u1ed5ng th\u1eddi l\u01b0\u1ee3ng \u0111\u00e0m tho\u1ea1i c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n\/\u0111\u1ed9i nh\u00f3m.<\/span><\/li>\n
      • T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u1eeb Lead sang l\u1ecbch h\u1eb9n xem sa b\u00e0n\/d\u1ef1 \u00e1n.<\/span><\/li>\n<\/ul>\n
        \"\u1ea2nh
        \u1ea2nh 3: top 6 t\u00ednh n\u0103ng c\u1ed1t l\u00f5i ph\u1ea3i c\u00f3 tr\u00ean ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale b\u0111s<\/figcaption><\/figure>\n

        3.5. Phi\u1ebfu ghi ch\u00fa kh\u00e1ch h\u00e0ng v\u00e0 mini CRM<\/b><\/h3>\n

        Ngay trong l\u00fac g\u1ecdi, sale c\u00f3 th\u1ec3 g\u1eafn tag (nh\u00e3n) ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng nh\u01b0: <\/span>Kh\u00e1ch n\u00e9t, Kh\u00e1ch ch\u1edd d\u00f2ng ti\u1ec1n, Kh\u00e1ch kh\u00f4ng quan t\u00e2m, Ti\u1ec1m n\u0103ng cao…<\/span><\/i> M\u1ecdi l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u l\u1ea1i, gi\u00fap ng\u01b0\u1eddi sau ti\u1ebfp qu\u1ea3n (n\u1ebfu c\u00f3) hi\u1ec3u ngay t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        3.6. \u1ee8ng d\u1ee5ng Mobile App cho c\u1ea5p qu\u1ea3n l\u00fd<\/b><\/h3>\n

        \u0110\u1eb7c th\u00f9 c\u1ee7a ng\u00e0nh B\u0110S l\u00e0 ph\u1ea3i di chuy\u1ec3n li\u00ean t\u1ee5c. M\u1ed9t app qu\u1ea3n l\u00fd sale B\u0110S tr\u00ean \u0111i\u1ec7n tho\u1ea1i gi\u00fap tr\u01b0\u1edfng nh\u00f3m theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, nghe l\u1ea1i file ghi \u00e2m v\u00e0 check b\u00e1o c\u00e1o m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i ngay c\u1ea3 khi \u0111ang d\u1eabn kh\u00e1ch \u0111i xem \u0111\u1ea5t.<\/span><\/p>\n

        [Ch\u00e8n h\u00ecnh \u1ea3nh: Giao di\u1ec7n b\u00e1o c\u00e1o th\u1ed1ng k\u00ea tr\u1ef1c quan tr\u00ean ph\u1ea7n m\u1ec1m. Alt text: Tinh nang bao cao tren phan mem cho truong nhom telesale bds]<\/span><\/i><\/p>\n

        4. \u0110\u00e1nh gi\u00e1 Top 3 ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale B\u0110S t\u1ed1t nh\u1ea5t hi\u1ec7n nay<\/b><\/h2>\n

        Th\u1ecb tr\u01b0\u1eddng hi\u1ec7n c\u00f3 r\u1ea5t nhi\u1ec1u \u0111\u01a1n v\u1ecb cung c\u1ea5p gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i v\u00e0 CRM. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 3 c\u00e1i t\u00ean n\u1ed5i b\u1eadt nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc:<\/span><\/p>\n

        4.1. Ph\u1ea7n m\u1ec1m StringeeX<\/b><\/h3>\n

        \u0110\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn l\u00e0 gi\u1ea3i ph\u00e1p Contact Center to\u00e0n di\u1ec7n, StringeeX c\u1ef1c k\u1ef3 m\u1ea1nh m\u1ebd trong vi\u1ec7c t\u00edch h\u1ee3p v\u1edbi c\u00e1c CRM c\u00f3 s\u1eb5n. T\u00ednh n\u0103ng gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi v\u00e0 phi\u1ebfu ghi ch\u00fa kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1i \u01b0u, gi\u00fap tr\u01b0\u1edfng ph\u00f2ng B\u0110S ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ho\u00e0n h\u1ea3o.<\/span><\/p>\n

        4.2. NextX Call Center<\/b><\/h3>\n

        NextX n\u1ed5i b\u1eadt v\u1edbi kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng ph\u00e2n b\u1ed5 Lead th\u00f4ng minh v\u00e0 t\u00ednh n\u0103ng Auto-dialer m\u1ea1nh m\u1ebd. \u0110\u00e2y l\u00e0 ph\u1ea7n m\u1ec1m r\u1ea5t ph\u00f9 h\u1ee3p cho c\u00e1c s\u00e0n giao d\u1ecbch B\u0110S th\u01b0\u1eddng xuy\u00ean ph\u1ea3i g\u1ecdi l\u1ea1nh (Cold Calling) v\u1edbi t\u1ec7p data l\u1edbn.<\/span><\/p>\n

        4.3. Ph\u1ea7n m\u1ec1m TeleHub<\/b><\/h3>\n

        N\u1ebfu b\u1ea1n c\u1ea7n m\u1ed9t giao di\u1ec7n tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng, thao t\u00e1c nhanh g\u1ecdn \u0111\u1ec3 \u0111\u1ed9i nh\u00f3m sales c\u00f3 th\u1ec3 l\u00e0m quen trong v\u00f2ng 15 ph\u00fat, TeleHub l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn \u0111\u00e1ng c\u00e2n nh\u1eafc v\u1edbi m\u1ee9c chi ph\u00ed kh\u00e1 t\u1ed1i \u01b0u cho c\u00e1c s\u00e0n v\u1eeba v\u00e0 nh\u1ecf.<\/span><\/p>\n

        5. L\u1eddi khuy\u00ean ch\u1ecdn ph\u1ea7n m\u1ec1m theo quy m\u00f4 s\u00e0n giao d\u1ecbch<\/b><\/h2>\n
          \n
        • \u0110\u1ed1i v\u1edbi \u0111\u1ed9i nh\u00f3m nh\u1ecf (D\u01b0\u1edbi 10 sales):<\/b> B\u1ea1n n\u00ean \u01b0u ti\u00ean c\u00e1c ph\u1ea7n m\u1ec1m c\u00f3 t\u00ednh n\u0103ng c\u01a1 b\u1ea3n, d\u1ec5 c\u00e0i \u0111\u1eb7t nh\u01b0 Click-to-call, ghi \u00e2m cu\u1ed9c g\u1ecdi v\u00e0 qu\u1ea3n l\u00fd ph\u1ec5u kh\u00e1ch h\u00e0ng. Kh\u00f4ng n\u00ean ch\u1ecdn h\u1ec7 th\u1ed1ng qu\u00e1 c\u1ed3ng k\u1ec1nh g\u00e2y l\u00e3ng ph\u00ed.<\/span><\/li>\n
        • \u0110\u1ed1i v\u1edbi \u0111\u1ed9i nh\u00f3m l\u1edbn\/Nhi\u1ec1u chi nh\u00e1nh (Tr\u00ean 20 sales):<\/b> B\u1eaft bu\u1ed9c ph\u1ea3i t\u00ecm ki\u1ebfm <\/span>ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale b\u0111s<\/b> c\u00f3 h\u1ec7 th\u1ed1ng ph\u00e2n quy\u1ec1n chi ti\u1ebft (Gi\u00e1m \u0111\u1ed1c, Tr\u01b0\u1edfng ph\u00f2ng, Tr\u01b0\u1edfng nh\u00f3m, Nh\u00e2n vi\u00ean), c\u00f3 t\u00ednh n\u0103ng Auto-dialer m\u1ea1nh m\u1ebd v\u00e0 h\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt data nhi\u1ec1u l\u1edbp.<\/span><\/li>\n<\/ul>\n

          6. T\u1ed5ng k\u1ebft<\/b><\/h2>\n

          Trong ng\u00e0nh b\u1ea5t \u0111\u1ed9ng s\u1ea3n, Data l\u00e0 “m\u1ecf v\u00e0ng” v\u00e0 Telesale l\u00e0 nh\u1eefng ng\u01b0\u1eddi th\u1ee3 m\u1ecf. \u0110\u1ec3 khai th\u00e1c t\u1ed1i \u0111a gi\u00e1 tr\u1ecb c\u1ee7a t\u1ec7p d\u1eef li\u1ec7u m\u00e0 kh\u00f4ng b\u1ecb l\u00e3ng ph\u00ed ngu\u1ed3n l\u1ef1c, vi\u1ec7c trang b\u1ecb <\/span>ph\u1ea7n m\u1ec1m cho tr\u01b0\u1edfng nh\u00f3m telesale B\u0110S<\/b> kh\u00f4ng c\u00f2n l\u00e0 l\u1ef1a ch\u1ecdn, m\u00e0 l\u00e0 <\/span>v\u0169 kh\u00ed c\u1ea1nh tranh b\u1eaft bu\u1ed9c<\/b>. N\u00f3 gi\u00fap quy chu\u1ea9n h\u00f3a quy tr\u00ecnh, minh b\u1ea1ch h\u00f3a hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ea9y m\u1ea1nh doanh thu g\u1ea5p nhi\u1ec1u l\u1ea7n so v\u1edbi c\u00e1ch l\u00e0m truy\u1ec1n th\u1ed1ng.<\/span><\/p>\n

           <\/p>\n","protected":false},"excerpt":{"rendered":"

          Qu\u1ea3n l\u00fd h\u00e0ng ch\u1ee5c nh\u00e2n s\u1ef1 telesale b\u1ea5t \u0111\u1ed9ng s\u1ea3n (B\u0110S) v\u1edbi h\u00e0ng ng\u00e0n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i m\u1ed7i ng\u00e0y b\u1eb1ng Excel li\u1ec7u c\u00f3 c\u00f2n hi\u1ec7u qu\u1ea3? Trong m\u1ed9t… <\/p>\n","protected":false},"author":1,"featured_media":40364,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-40344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/40344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=40344"}],"version-history":[{"count":4,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/40344\/revisions"}],"predecessor-version":[{"id":40368,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/40344\/revisions\/40368"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/40364"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=40344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=40344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=40344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}