{"id":40535,"date":"2026-11-04T09:52:39","date_gmt":"2026-11-04T02:52:39","guid":{"rendered":"https:\/\/meeycrm.com\/tin-tuc\/?p=40535"},"modified":"2026-11-04T09:52:39","modified_gmt":"2026-11-04T02:52:39","slug":"crm-chung-cu","status":"publish","type":"post","link":"https:\/\/meeycrm.com\/tin-tuc\/crm-chung-cu","title":{"rendered":"Ph\u1ea7n M\u1ec1m CRM Chung C\u01b0 T\u1ed1i \u01afu Qu\u1ea3n L\u00fd & Ch\u0103m S\u00f3c C\u01b0 D\u00e2n"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh v\u1eadn h\u00e0nh \u0111\u00f4 th\u1ecb hi\u1ec7n \u0111\u1ea1i, gi\u1ea3i ph\u00e1p <\/span>CRM chung c\u01b0<\/b> \u0111ang tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 c\u1ed1t l\u00f5i gi\u00fap c\u00e1c ch\u1ee7 \u0111\u1ea7u t\u01b0, ban qu\u1ea3n l\u00fd v\u00e0 doanh nghi\u1ec7p kinh doanh b\u1ea5t \u0111\u1ed9ng s\u1ea3n t\u1ed1i \u01b0u chi ph\u00ed, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd ph\u00e2n t\u00edch to\u00e0n di\u1ec7n v\u1ec1 gi\u1ea3i ph\u00e1p CRM d\u00e0nh ri\u00eang cho m\u00f4 h\u00ecnh chung c\u01b0 v\u00e0 l\u00fd do \u0111\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng kh\u00f4ng th\u1ec3 thi\u1ebfu hi\u1ec7n nay.<\/span><\/p>\n

1. CRM Chung C\u01b0 L\u00e0 G\u00ec V\u00e0 T\u1ea1i Sao Doanh Nghi\u1ec7p C\u1ea7n?<\/b><\/h2>\n

CRM chung c\u01b0<\/b> (Customer Relationship Management for Apartments) l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf chuy\u00ean bi\u1ec7t cho h\u1ec7 sinh th\u00e1i b\u1ea5t \u0111\u1ed9ng s\u1ea3n chung c\u01b0. Kh\u00e1c v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng CRM th\u01b0\u01a1ng m\u1ea1i th\u00f4ng th\u01b0\u1eddng, CRM cho chung c\u01b0 t\u00edch h\u1ee3p s\u00e2u c\u00e1c nghi\u1ec7p v\u1ee5 qu\u1ea3n l\u00fd qu\u1ef9 c\u0103n, h\u1ee3p \u0111\u1ed3ng mua b\u00e1n\/cho thu\u00ea, qu\u1ea3n l\u00fd th\u00f4ng tin c\u01b0 d\u00e2n v\u00e0 ti\u1ebfp nh\u1eadn x\u1eed l\u00fd s\u1ef1 c\u1ed1 v\u1eadn h\u00e0nh.<\/span><\/p>\n

[Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng] \u2794 [Giao d\u1ecbch & K\u00fd h\u1ee3p \u0111\u1ed3ng] \u2794 [C\u01b0 d\u00e2n nh\u1eadn nh\u00e0] \u2794 [Qu\u1ea3n l\u00fd & Ch\u0103m s\u00f3c v\u1eadn h\u00e0nh]<\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u2514\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 CRM CHUNG C\u01af \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2518<\/span><\/p>\n

\"\u1ea2nh
\u1ea2nh 1: crm chung c\u01b0 l\u00e0 g\u00ec<\/figcaption><\/figure>\n

L\u00fd do c\u1ea7n tri\u1ec3n khai CRM cho chung c\u01b0:<\/b><\/h3>\n
    \n
  • T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u1ea3n l\u00fd d\u1eef li\u1ec7u:<\/b> L\u01b0u tr\u1eef t\u1eadp trung th\u00f4ng tin ch\u1ee7 s\u1edf h\u1eefu, kh\u00e1ch thu\u00ea, ph\u01b0\u01a1ng ti\u1ec7n v\u00e0 l\u1ecbch s\u1eed giao d\u1ecbch.<\/span><\/li>\n
  • T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng & cho thu\u00ea:<\/b> Gi\u00fap \u0111\u1ed9i ng\u0169 kinh doanh theo d\u00f5i ti\u1ebfn \u0111\u1ed9 ch\u1ed1t deal, qu\u1ea3n l\u00fd gi\u1ecf h\u00e0ng theo th\u1eddi gian th\u1ef1c.<\/span><\/li>\n
  • N\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u01b0 d\u00e2n:<\/b> Ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u s\u1eeda ch\u1eefa v\u00e0 thanh to\u00e1n h\u00f3a \u0111\u01a1n nhanh ch\u00f3ng qua c\u1ed5ng th\u00f4ng tin t\u00edch h\u1ee3p.<\/span><\/li>\n
  • Gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u1eadn h\u00e0nh:<\/b> Lo\u1ea1i b\u1ecf ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng b\u1eb1ng Excel, gi\u1ea3m b\u1edbt tranh ch\u1ea5p gi\u1eefa ban qu\u1ea3n l\u00fd v\u00e0 c\u01b0 d\u00e2n.<\/span><\/li>\n<\/ul>\n

    2. C\u00e1c T\u00ednh N\u0103ng Then Ch\u1ed1t C\u1ee7a Gi\u1ea3i Ph\u00e1p CRM Chung C\u01b0<\/b><\/h2>\n

    M\u1ed9t ph\u1ea7n m\u1ec1m <\/span>CRM chung c\u01b0<\/b> chuy\u00ean nghi\u1ec7p c\u1ea7n \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c nh\u00f3m t\u00ednh n\u0103ng c\u1ed1t l\u00f5i sau:<\/span><\/p>\n

    Qu\u1ea3n l\u00fd qu\u1ef9 c\u0103n & H\u1ee3p \u0111\u1ed3ng t\u1ef1 \u0111\u1ed9ng<\/b><\/h3>\n
      \n
    • S\u01a1 \u0111\u1ed3 qu\u1ef9 c\u0103n tr\u1ef1c quan:<\/b> Hi\u1ec3n th\u1ecb tr\u1ea1ng th\u00e1i c\u0103n h\u1ed9 (\u0111\u00e3 b\u00e1n, \u0111ang gi\u1eef ch\u1ed7, \u0111ang tr\u1ed1ng, \u0111ang cho thu\u00ea) theo d\u1ea1ng s\u01a1 \u0111\u1ed3 t\u1ea7ng (Block\/Floor plan).<\/span><\/li>\n
    • Qu\u1ea3n l\u00fd h\u1ee3p \u0111\u1ed3ng & ti\u1ebfn \u0111\u1ed9 thanh to\u00e1n:<\/b> T\u1ef1 \u0111\u1ed9ng t\u00ednh to\u00e1n gi\u00e1 tr\u1ecb, l\u1eadp l\u1ecbch thanh to\u00e1n theo \u0111\u1ee3t v\u00e0 g\u1eedi th\u00f4ng b\u00e1o nh\u1eafc n\u1ee3 t\u1ef1 \u0111\u1ed9ng qua Email\/SMS\/App.<\/span><\/li>\n<\/ul>\n
      \"\u1ea2nh
      \u1ea2nh 2: c\u00e1c t\u00ednh n\u0103ng then ch\u1ed1t c\u1ee7a gi\u1ea3i ph\u00e1p crm chung c\u01b0<\/figcaption><\/figure>\n

      Ch\u0103m s\u00f3c c\u01b0 d\u00e2n & Ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh<\/b><\/h3>\n
        \n
      • H\u1ec7 th\u1ed1ng Ticket x\u1eed l\u00fd s\u1ef1 c\u1ed1:<\/b> C\u01b0 d\u00e2n g\u1eedi ph\u1ea3n \u00e1nh (\u0111i\u1ec7n, n\u01b0\u1edbc, v\u1ec7 sinh, an ninh); h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c cho k\u1ef9 thu\u1eadt vi\u00ean v\u00e0 c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9.<\/span><\/li>\n
      • K\u00eanh t\u01b0\u01a1ng t\u00e1c \u0111a n\u1ec1n t\u1ea3ng:<\/b> K\u1ebft n\u1ed1i Zalo OA, SMS Brandname, Email v\u00e0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u1ec3 g\u1eedi th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5, tin t\u1ee9c ban qu\u1ea3n l\u00fd.<\/span><\/li>\n<\/ul>\n

        B\u00e1o c\u00e1o & Ph\u00e2n t\u00edch chuy\u00ean s\u00e2u<\/b><\/h3>\n
          \n
        • B\u00e1o c\u00e1o doanh thu ph\u00ed qu\u1ea3n l\u00fd, ph\u00ed g\u1eedi xe, qu\u1ef9 b\u1ea3o tr\u00ec theo t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/span><\/li>\n
        • Ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn kinh doanh v\u00e0 \u0111\u1ed9i ng\u0169 k\u1ef9 thu\u1eadt v\u1eadn h\u00e0nh.<\/span><\/li>\n<\/ul>\n

          3. Quy Tr\u00ecnh V\u1eadn H\u00e0nh V\u00e0 Ch\u0103m S\u00f3c C\u01b0 D\u00e2n B\u1eb1ng CRM<\/b><\/h2>\n

          Tri\u1ec3n khai <\/span>CRM chung c\u01b0<\/b> gi\u00fap chu\u1ea9n h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1eeb kh\u00e2u kinh doanh \u0111\u1ebfn v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf:<\/span><\/p>\n

            \n
          1. Giai \u0111o\u1ea1n b\u00e1n h\u00e0ng & B\u00e0n giao:<\/b>\n
              \n
            • L\u01b0u tr\u1eef Lead t\u1eeb c\u00e1c k\u00eanh ti\u1ebfp th\u1ecb.<\/span><\/li>\n
            • Qu\u1ea3n l\u00fd \u0111\u1eb7t c\u1ecdc, k\u00fd h\u1ee3p \u0111\u1ed3ng mua b\u00e1n v\u00e0 l\u00ean l\u1ecbch b\u00e0n giao nh\u00e0 t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<\/li>\n
            • Giai \u0111o\u1ea1n ti\u1ebfp nh\u1eadn c\u01b0 d\u00e2n:<\/b>\n
                \n
              • C\u1eadp nh\u1eadt th\u00f4ng tin th\u00e0nh vi\u00ean, \u0111\u0103ng k\u00fd ph\u01b0\u01a1ng ti\u1ec7n, th\u1ebb t\u1eeb thang m\u00e1y.<\/span><\/li>\n
              • Kh\u1edfi t\u1ea1o t\u00e0i kho\u1ea3n truy c\u1eadp c\u1ed5ng th\u00f4ng tin c\u01b0 d\u00e2n.<\/span><\/li>\n<\/ul>\n<\/li>\n
              • Giai \u0111o\u1ea1n v\u1eadn h\u00e0nh h\u00e0ng ng\u00e0y:<\/b>\n
                  \n
                • Ch\u1ed1t ch\u1ec9 s\u1ed1 \u0111i\u1ec7n, n\u01b0\u1edbc v\u00e0 t\u1ef1 \u0111\u1ed9ng t\u00ednh h\u00f3a \u0111\u01a1n h\u00e0ng th\u00e1ng.<\/span><\/li>\n
                • Ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 sau khi x\u1eed l\u00fd.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
                  \"\u1ea2nh
                  \u1ea2nh 3: quy tr\u00ecnh v\u1eadn h\u00e0nh v\u00e0 ch\u0103m s\u00f3c c\u01b0 d\u00e2n b\u1eb1ng crm<\/figcaption><\/figure>\n

                  4. B\u1ea3ng Gi\u00e1 Ph\u1ea7n M\u1ec1m CRM Chung C\u01b0 M\u1edbi Nh\u1ea5t<\/b><\/h2>\n

                  Chi ph\u00ed tri\u1ec3n khai <\/span>CRM chung c\u01b0<\/b> ph\u1ee5 thu\u1ed9c v\u00e0o quy m\u00f4 t\u00f2a nh\u00e0 (s\u1ed1 l\u01b0\u1ee3ng c\u0103n h\u1ed9) v\u00e0 m\u00f4 h\u00ecnh tri\u1ec3n khai (SaaS tr\u1ea3 theo th\u00e1ng ho\u1eb7c On-Premise \u0111\u00f3ng g\u00f3i):<\/span><\/p>\n\n\n\n\n\n\n
                  G\u00f3i d\u1ecbch v\u1ee5<\/b><\/td>\nQuy m\u00f4 ph\u00f9 h\u1ee3p<\/b><\/td>\nT\u00ednh n\u0103ng ch\u00ednh<\/b><\/td>\nChi ph\u00ed \u01b0\u1edbc t\u00ednh<\/b><\/td>\n<\/tr>\n
                  C\u01a1 b\u1ea3n (Basic)<\/b><\/td>\nD\u01b0\u1edbi 300 c\u0103n h\u1ed9<\/span><\/td>\nQu\u1ea3n l\u00fd c\u01b0 d\u00e2n, t\u00ednh ph\u00ed d\u1ecbch v\u1ee5, g\u1eedi th\u00f4ng b\u00e1o<\/span><\/td>\n1.500.000 \u2013 3.000.000 VN\u0110\/th\u00e1ng<\/span><\/td>\n<\/tr>\n
                  N\u00e2ng cao (Standard)<\/b><\/td>\n300 \u2013 1.000 c\u0103n h\u1ed9<\/span><\/td>\nT\u00edch h\u1ee3p App c\u01b0 d\u00e2n, qu\u1ea3n l\u00fd s\u1ef1 c\u1ed1, Payment Gateway<\/span><\/td>\n3.500.000 \u2013 7.000.000 VN\u0110\/th\u00e1ng<\/span><\/td>\n<\/tr>\n
                  Doanh nghi\u1ec7p (Enterprise)<\/b><\/td>\nTr\u00ean 1.000 c\u0103n \/ Chu\u1ed7i t\u00f2a nh\u00e0<\/span><\/td>\nT\u00f9y bi\u1ebfn t\u00ednh n\u0103ng, k\u1ebft n\u1ed1i ERP\/K\u1ebf to\u00e1n, h\u1ea1 t\u1ea7ng ri\u00eang<\/span><\/td>\nB\u00e1o gi\u00e1 theo y\u00eau c\u1ea7u<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                  5. K\u1ebft Lu\u1eadn & L\u1eddi Khuy\u00ean Tri\u1ec3n Khai<\/b><\/h2>\n

                  S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m <\/span>CRM chung c\u01b0<\/b> l\u00e0 b\u01b0\u1edbc \u0111i chi\u1ebfn l\u01b0\u1ee3c gi\u00fap c\u00e1c \u0111\u01a1n v\u1ecb qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh v\u00e0 chu\u1ea9n h\u00f3a d\u1ecbch v\u1ee5 trong k\u1ef7 nguy\u00ean s\u1ed1. \u0110\u1ec3 l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p, doanh nghi\u1ec7p n\u00ean \u01b0u ti\u00ean c\u00e1c \u0111\u01a1n v\u1ecb cung c\u1ea5p c\u00f3 kh\u1ea3 n\u0103ng t\u00f9y bi\u1ebfn cao, h\u1ed7 tr\u1ee3 \u1ee9ng d\u1ee5ng tr\u00ean di \u0111\u1ed9ng v\u00e0 c\u00f3 d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt 24\/7.<\/span><\/p>\n

                   <\/p>\n","protected":false},"excerpt":{"rendered":"

                  Trong b\u1ed1i c\u1ea3nh v\u1eadn h\u00e0nh \u0111\u00f4 th\u1ecb hi\u1ec7n \u0111\u1ea1i, gi\u1ea3i ph\u00e1p CRM chung c\u01b0 \u0111ang tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 c\u1ed1t l\u00f5i gi\u00fap c\u00e1c ch\u1ee7 \u0111\u1ea7u t\u01b0, ban qu\u1ea3n… <\/p>\n","protected":false},"author":1,"featured_media":40559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-40535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/40535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/comments?post=40535"}],"version-history":[{"count":4,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/40535\/revisions"}],"predecessor-version":[{"id":40562,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/posts\/40535\/revisions\/40562"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media\/40559"}],"wp:attachment":[{"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/media?parent=40535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/categories?post=40535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meeycrm.com\/tin-tuc\/wp-json\/wp\/v2\/tags?post=40535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}